Rudy Luther Toyota - Service Center

This was my first encounter with the Service Department (for my 5,000 mile servicing) and was extremely impressed. All of the people in the department were courteous, friendly and professional, the place (for my 5,000 mile servicing) and was extremely impressed. All of the people in the department were courteous, friendly and professional, the place was immaculate, and they even washed my car for free. So far I'm loving it! More

The service was great, people very courteous and friendly. The price was close to what I would have paid at one of the quickie oil change places, but I have a much higher confidence level in the peo friendly. The price was close to what I would have paid at one of the quickie oil change places, but I have a much higher confidence level in the people at Luther Toyota, they know how to take care of a Prius! The waiting area is nice too with snacks, coffee and TV. The wait goes by fast. The only complaint I have is that there are 3 doors to the service area, and I never know which line will move faster. People that arrived after me got in quicker. More

I have worked with Terry Johnson at Rudy Luther for over 20 years, and I've never been disappointed. His personal service and the quality of the work the service department has provided are exceptional. I 20 years, and I've never been disappointed. His personal service and the quality of the work the service department has provided are exceptional. I wouldn't drive a car by any other manufacturer, and I wouldn't go anywhere except to Rudy Luther's. More

very good service, fast and friendly. great waiting area as well. close to home and even though we go car at other location we can service here as well. close to home and even though we go car at other location we can service here More

I have serviced my two cars here for three years now and I am always amazed by responsivity,professionalism, and efficiencies of this shop. I would not tak my car elsewhere! I am always amazed by responsivity,professionalism, and efficiencies of this shop. I would not tak my car elsewhere! More

Kong is an exceptional service manager to work with, he explained everything to me in detail. I am very pleased with the outcome, my car drives like it was brand new and its 6 years old. I would definate explained everything to me in detail. I am very pleased with the outcome, my car drives like it was brand new and its 6 years old. I would definately recommend Rudy Luther to anyone and I have in the past. Two friends of mine both made purchases there. thanks, keep up the excellent work! More

I can schedule online to make the appointment when it fits my schedule. I was able to come early and get the work done instead of waiting for my appointment time. The checkin person did a nice job: fri fits my schedule. I was able to come early and get the work done instead of waiting for my appointment time. The checkin person did a nice job: friendly, helpful, seemed to be knowledgeable on my Prius. The work was done as discussed and the waiting area is nice, large and well stocked so waiting for 30 minutes to 2 hours is not a problem (this trip was about 1 hour). The service document I get when I pay, tell me what was done and if there is any concerns that they want me to watch for. Price is what it is....I always end up with a little more done than I came in thinking I needed to have done, but then again I have 84000 miles on my 2010 prius so things need to be checked out and service done when it needs it. Very happy with the dealership and the service. More

i return to rudy luther service because i am treated well and fairly...staff is courteous, friendly, informative and relaxed...i hate being pressured...thanks, willie and fairly...staff is courteous, friendly, informative and relaxed...i hate being pressured...thanks, willie More

I'm sending in a less than great on service simply because virtually every time I have service (which is basically great) I begin driving my car and hear a rattle. Reason? Whoever did the work forgot because virtually every time I have service (which is basically great) I begin driving my car and hear a rattle. Reason? Whoever did the work forgot to place the hood support strut back in its pocket. I have to park the car and nestle it back in its retaining pocket. This has happened at least 3-4 times! Otherwise, I had excellent service. Sue at the check out was very nice and helpful in recalculating my bill with the coupon... which I did not realize should have been shown the service person when I arrived... You might find it helpful in the future to have the service persons (very nice by the way) ask whether the person with the car has a coupon at that time. Blessings, Rev. Garth Schumacher More

No, I would not recommend for service as my last 2 experiences were both bad. Since my first oil change on my car which was purchased new there, I have used synthetic oil. It is in my service records experiences were both bad. Since my first oil change on my car which was purchased new there, I have used synthetic oil. It is in my service records. For some reason or another, I asked when I was going to pay, whether synthetic oil had been put in. When checked on, they told me no it had not be used. I am there on my lunch break to pick up the car and now have to wait for the oil to be drained again and the right thing put in. Then after all the waiting and not getting back to work on time they expect me to pay them for there mess up....nope, definitely can do without! That's just downright incompetence at the expense of my car. More