Rudy Luther Toyota - Service Center

Rcvd a recall notice for my 2008 Scion XB. Scheduling my appointment online was a breeze and the staff was super friendly. I left my car at the dealership and someone called me to let me know my car was re appointment online was a breeze and the staff was super friendly. I left my car at the dealership and someone called me to let me know my car was ready later in that day. Was in and out within a matter of minutes. Easy and convenient service. More

I love the friendly team at Luther Toyota. However, my last experience was quite frustrating. I made an appointment online 2 weeks before coming in and requested that my front and rear wiper blades be rep last experience was quite frustrating. I made an appointment online 2 weeks before coming in and requested that my front and rear wiper blades be replaced at the same time as my 10K mile service. I dropped my car off and received a voice message a few hours later telling me that my car was ready, but they couldn't change my rear wiper blade because it wouldn't be in until Friday. (This was on a Wednesday.) Since I checked the boxes stating I needed these things when I made my appointment, why on earth wasn't I notified that the part would not be in on the day of my appointment? My time has now been wasted because I will have to go back to get that rear blade changed. I could have just rescheduled for Friday. Secondly, when I came to pick up my car, the woman at the service desk couldn't find my key/fob. I was told that it was probably in my car, which was outside. A valet was called to help me. Luckily, she was just as dumbfounded as I was at the possibility of my car being outside with the fob inside. She was super helpful and found my fob within a few minutes. (Not in my car outside.) I hope some sort of new process can be implemented for these issues. I truly mean it when I say that everyone is very friendly. They just need some good systems to keep the customer happy for life. More

Brought in for oil change & 120M checkup. Expected to pay around $200 max, but ended up w/$700+ bill, so wasn't thrilled, tho the person I dealt w/called several times & explained what they found. Hear I pay around $200 max, but ended up w/$700+ bill, so wasn't thrilled, tho the person I dealt w/called several times & explained what they found. Hear I also have $400-800 more work coming up. I'm not thrilled, but am not sure if it's anyone's fault. I try to take care of my car & do all the recommended maintenance. Just recommended my car to my sister-in-law, who bought one there (new), but I might have qualified my recommendation if I'd realized I had this kind of bill coming up. Since I have a brain injury, I'm not real clear on all that they did. I also was disappointed, tho I've been coming there since I bought the car years ago, that no one had mentioned the Costco discount to me, as I've been a Costco member the entire time and could have saved significant money. More

I purchased the car at this dealership and have taken it there for service ever since. The scheduling process is easy, and I can usually get in for an oil change or other service within 24 hours of when I c there for service ever since. The scheduling process is easy, and I can usually get in for an oil change or other service within 24 hours of when I call or schedule online. The intake process is quick and pleasant, as is the check-out process. More

The Visit was quick, easy, and everyone was extremely friendly. The waiting area was clean, spacious and made the wait easy. All my experiences to date with the dealership have been great. friendly. The waiting area was clean, spacious and made the wait easy. All my experiences to date with the dealership have been great. More

Terry was very informative in responding to my queries and directed me to work that are needed and kept me from paying for work that is not necessary at the moment. and directed me to work that are needed and kept me from paying for work that is not necessary at the moment. More

I've always felt they do a good job. They seem interested in getting the job done right and are clear on their communication. They're also very good at taking care of you if you need to be shuttled somewhere in getting the job done right and are clear on their communication. They're also very good at taking care of you if you need to be shuttled somewhere - you never feel like you're putting them out. My biggest complaint (and it's not big) is that I usually have to do the research to know what service specials they're running at the time. It's about 50/50 if the person you're talking to knows, so come to the dealership prepared ahead of time so you don't miss out. More

The service was great, people very courteous and friendly. The price was close to what I would have paid at one of the quickie oil change places, but I have a much higher confidence level in the peo friendly. The price was close to what I would have paid at one of the quickie oil change places, but I have a much higher confidence level in the people at Luther Toyota, they know how to take care of a Prius! The waiting area is nice too with snacks, coffee and TV. The wait goes by fast. The only complaint I have is that there are 3 doors to the service area, and I never know which line will move faster. People that arrived after me got in quicker. More

This was my first encounter with the Service Department (for my 5,000 mile servicing) and was extremely impressed. All of the people in the department were courteous, friendly and professional, the place (for my 5,000 mile servicing) and was extremely impressed. All of the people in the department were courteous, friendly and professional, the place was immaculate, and they even washed my car for free. So far I'm loving it! More

I have worked with Terry Johnson at Rudy Luther for over 20 years, and I've never been disappointed. His personal service and the quality of the work the service department has provided are exceptional. I 20 years, and I've never been disappointed. His personal service and the quality of the work the service department has provided are exceptional. I wouldn't drive a car by any other manufacturer, and I wouldn't go anywhere except to Rudy Luther's. More