Rudy Luther Toyota - Service Center

I always wait for my car and very much appreciate the comfort and convenience of the guest lounge. Today I really appreciated the bananas because I had not had breakfast. Linda Phang, my assistant was comfort and convenience of the guest lounge. Today I really appreciated the bananas because I had not had breakfast. Linda Phang, my assistant was professional, courteous and pleasant. Thank you. More

Technician was very crabby and seemed to be hurrying me instead of answering questions I had about problems with my vehicle. Worst service I have ever had at a dealership. I bought my truck at Rudy Luther instead of answering questions I had about problems with my vehicle. Worst service I have ever had at a dealership. I bought my truck at Rudy Luther and had a wonderful experience. I hope the service department will take more time with future customers. More

What a bummer! I have had such a GREAT experience with Michael Gallob, who sold me a car. I would even buy one again if I didn't have to SLINK PAST this all flash, no delivery service department to buy an Michael Gallob, who sold me a car. I would even buy one again if I didn't have to SLINK PAST this all flash, no delivery service department to buy another car from MICHAEL. In the beginning, I had a great experience setting up my appointment to have one of two extra keys reprogrammed (my spare had stopped working, but I had another one from the previous year's model). I even added on having my cabin air filter replaced, just because my scheduling call was such a pleasant experience. But that's where it ended. From the moment I walked in for my appointment, I was treated to terrified stares and standoffishness from the employees on the service floor. I tried to go over the possibilities with the guy who checked me in, but he seemed confused by the fact that the key I was having reprogrammed was not, in fact, working already. He seemed confident that someone would be able to reprogram it, however. Then I got a call: neither of the keys was programmable, the manual keys were not even working in the lock, and replacing the key would cost $240 just for the key body. I was confused: had my keys somehow gotten switched? Was this something they'd seen before? These are reasons you go to the dealership: for answers and for experience with your make and model of car. But, no, it seemed this was something no one had ever seen before. I told Duane to just replace the cabin air filter and I would call back when I had authorization from my company to buy a $240 key. I called back ten minutes later and I was put on hold for 15 minutes, during which time I was reconnected to the front desk many times, then told that the car was finished and ready to pick up. Defeated, I returned to the shop to find that I had been charged the entire key reprogramming fee. The woman who handed me my invoice told me I could talk to someone else if I had a problem with that. So I walked back onto the garage floor. When I approached Duane to ask about this, he said that not only was I responsible for the entire fee, but I would have to pay it again if I decided to buy the key body and have it programmed. I told him that I had tried to call back within a reasonable amount of time, and I asked about the failure of the mechanical key, if it might indicate something that had been wrong with the car when I purchased it - perhaps a mismatch in keys. I was told that I could perhaps try some WD40 in the lock. I guess $60 in diagnostics doesn't cover a squirt of WD-40, or even really trying to solve the problem. With new diagnostics, hooking up to the machine again, and the key body, the whole repair would now be $301, but I got no sense that I would have a manual key that would work for this outrageous price. No, that problem would just be kicked down the road. I called another key maker and they quoted me $250 to come to my house and replace the key, with key cutting and programming. They were helpful with scheduling, and I bet if the programming takes two tries, they'll cover that, and I bet they'll even throw in a squirt of WD40 if it comes to that. And to think, they don't even have a RELATIONSHIP with me. More

I love the friendly team at Luther Toyota. However, my last experience was quite frustrating. I made an appointment online 2 weeks before coming in and requested that my front and rear wiper blades be rep last experience was quite frustrating. I made an appointment online 2 weeks before coming in and requested that my front and rear wiper blades be replaced at the same time as my 10K mile service. I dropped my car off and received a voice message a few hours later telling me that my car was ready, but they couldn't change my rear wiper blade because it wouldn't be in until Friday. (This was on a Wednesday.) Since I checked the boxes stating I needed these things when I made my appointment, why on earth wasn't I notified that the part would not be in on the day of my appointment? My time has now been wasted because I will have to go back to get that rear blade changed. I could have just rescheduled for Friday. Secondly, when I came to pick up my car, the woman at the service desk couldn't find my key/fob. I was told that it was probably in my car, which was outside. A valet was called to help me. Luckily, she was just as dumbfounded as I was at the possibility of my car being outside with the fob inside. She was super helpful and found my fob within a few minutes. (Not in my car outside.) I hope some sort of new process can be implemented for these issues. I truly mean it when I say that everyone is very friendly. They just need some good systems to keep the customer happy for life. More

Brought in for oil change & 120M checkup. Expected to pay around $200 max, but ended up w/$700+ bill, so wasn't thrilled, tho the person I dealt w/called several times & explained what they found. Hear I pay around $200 max, but ended up w/$700+ bill, so wasn't thrilled, tho the person I dealt w/called several times & explained what they found. Hear I also have $400-800 more work coming up. I'm not thrilled, but am not sure if it's anyone's fault. I try to take care of my car & do all the recommended maintenance. Just recommended my car to my sister-in-law, who bought one there (new), but I might have qualified my recommendation if I'd realized I had this kind of bill coming up. Since I have a brain injury, I'm not real clear on all that they did. I also was disappointed, tho I've been coming there since I bought the car years ago, that no one had mentioned the Costco discount to me, as I've been a Costco member the entire time and could have saved significant money. More

Rcvd a recall notice for my 2008 Scion XB. Scheduling my appointment online was a breeze and the staff was super friendly. I left my car at the dealership and someone called me to let me know my car was re appointment online was a breeze and the staff was super friendly. I left my car at the dealership and someone called me to let me know my car was ready later in that day. Was in and out within a matter of minutes. Easy and convenient service. More

The Visit was quick, easy, and everyone was extremely friendly. The waiting area was clean, spacious and made the wait easy. All my experiences to date with the dealership have been great. friendly. The waiting area was clean, spacious and made the wait easy. All my experiences to date with the dealership have been great. More

I've always felt they do a good job. They seem interested in getting the job done right and are clear on their communication. They're also very good at taking care of you if you need to be shuttled somewhere in getting the job done right and are clear on their communication. They're also very good at taking care of you if you need to be shuttled somewhere - you never feel like you're putting them out. My biggest complaint (and it's not big) is that I usually have to do the research to know what service specials they're running at the time. It's about 50/50 if the person you're talking to knows, so come to the dealership prepared ahead of time so you don't miss out. More

I purchased the car at this dealership and have taken it there for service ever since. The scheduling process is easy, and I can usually get in for an oil change or other service within 24 hours of when I c there for service ever since. The scheduling process is easy, and I can usually get in for an oil change or other service within 24 hours of when I call or schedule online. The intake process is quick and pleasant, as is the check-out process. More

Terry was very informative in responding to my queries and directed me to work that are needed and kept me from paying for work that is not necessary at the moment. and directed me to work that are needed and kept me from paying for work that is not necessary at the moment. More