Rudy Luther Toyota - Service Center

A year ago I experienced a long wait time for my car for an oil change. No one came to tell me my car was done. I had to go to the Service desk and ask. At that time, I was given a free oil change, the las an oil change. No one came to tell me my car was done. I had to go to the Service desk and ask. At that time, I was given a free oil change, the last one when fine. This Saturday I had another oil change I had scheduled and again waited more than 90 minutes and had to ask. I was given "it's Saturday, as you can see we are very busy" "I don't normally work on Saturdays". I asked when my car had been completed and never got an answer to that. I was not charged for the oil change but my time is valuable and when I bring in my car and wait, I should NOT be made to wait if my car is ready. More

Everyone is very polite and helpful. I trust Terry to know what work needs to be done. Your service dept has kept my 1999 Corolla in good working order for many years. If I get a new car, it will be a To know what work needs to be done. Your service dept has kept my 1999 Corolla in good working order for many years. If I get a new car, it will be a Toyota. The service dept. is very important when you buy a car. You only deal with the sales people once, but the service dept. is forever. I like having a comfortable, clean and attractive place to wait for my car. Dealing with repairs can be stressful and it helps to have a place to relax. I put on my headphones and read my Kindle while the techs worked on my car. The wait was very pleasant. Thanks Nora More

I brought the car for the recalls. I asked also to look at the muffler holes(water was dripping out of them and bubbles, and gas). Also look at the transmission not shifted properly. Customer service and at the muffler holes(water was dripping out of them and bubbles, and gas). Also look at the transmission not shifted properly. Customer service and friendliness were the best (uncommon, so very nice surprise!) through the dealerships, but not enough to make customer satisfied.) Since I was told recall will take 4-5 hours!!! I took a shuttle. Shuttle drivers were great, punctual and friendly. Duane, was very nice and understanding. When I was picking up the car - I was told that NOTHING was done to it and no issues discovered! It seams to me that tech didn't want to spend time to look at the car. Holes in the muffler were very pronounced. Transmission acted up when I drove of the lot. So I really do not see how tech could have not seen them. In their defense i was asking to look for my issues for free while they are looking on the recalls. But I was expecting more from the dealership. I am most disappointed for the loss of time. I will have to spend another 1-2 hours to diagnose my problems somewhere else. More

Always a fantastic experience. Courteous and very professional from greeting through checkout. This dealership couldn't be more welcoming. It is a place at which I would be proud to work professional from greeting through checkout. This dealership couldn't be more welcoming. It is a place at which I would be proud to work More

Really enjoyed the service and the friendly staff, new to the area so I felt very welcomed. Duane did a great job explaining the type of service the car needed, and call me to make additional suggestions bas the area so I felt very welcomed. Duane did a great job explaining the type of service the car needed, and call me to make additional suggestions based on recommendations by the Service Dept. Larry took me to work via shuttle service, very friendly guy. He picked me up as soon as the car was ready. More

I've been bringing my 2004 Hylander in for regular service as long as I've owned it. Everyone in the service area is super friendly, knowledgeable and thorough. I trust they will tell me what needs to service as long as I've owned it. Everyone in the service area is super friendly, knowledgeable and thorough. I trust they will tell me what needs to be done right now and also what kinds of upcoming service will be needed; they warned me for almost a year that my brakes were going to need service, or that my tires were getting close to needing replaced. That's nice because I can budget for it and also because I trust that I won't be stranded somewhere with car troubles. Only thing that could be improved is the friendliness of the cashiers - just acknowledge me when I get in line even if you're busy with paperwork. Love the shuttle service, complimentary vacuum and car wash!! More

It is a pleasure to have service at this shop! They make you feel special. They went out of their way to explain things to me in response to my questions, and they even took me home, so I wouldn't have to you feel special. They went out of their way to explain things to me in response to my questions, and they even took me home, so I wouldn't have to wait while they did the 30,000 mile service on the car which was returned to me spotlessly clean inside and outside when they were done! I didn't even mind paying the bill. They take better care of me than my mother!!! More

I always wait for my car and very much appreciate the comfort and convenience of the guest lounge. Today I really appreciated the bananas because I had not had breakfast. Linda Phang, my assistant was comfort and convenience of the guest lounge. Today I really appreciated the bananas because I had not had breakfast. Linda Phang, my assistant was professional, courteous and pleasant. Thank you. More

Technician was very crabby and seemed to be hurrying me instead of answering questions I had about problems with my vehicle. Worst service I have ever had at a dealership. I bought my truck at Rudy Luther instead of answering questions I had about problems with my vehicle. Worst service I have ever had at a dealership. I bought my truck at Rudy Luther and had a wonderful experience. I hope the service department will take more time with future customers. More

What a bummer! I have had such a GREAT experience with Michael Gallob, who sold me a car. I would even buy one again if I didn't have to SLINK PAST this all flash, no delivery service department to buy an Michael Gallob, who sold me a car. I would even buy one again if I didn't have to SLINK PAST this all flash, no delivery service department to buy another car from MICHAEL. In the beginning, I had a great experience setting up my appointment to have one of two extra keys reprogrammed (my spare had stopped working, but I had another one from the previous year's model). I even added on having my cabin air filter replaced, just because my scheduling call was such a pleasant experience. But that's where it ended. From the moment I walked in for my appointment, I was treated to terrified stares and standoffishness from the employees on the service floor. I tried to go over the possibilities with the guy who checked me in, but he seemed confused by the fact that the key I was having reprogrammed was not, in fact, working already. He seemed confident that someone would be able to reprogram it, however. Then I got a call: neither of the keys was programmable, the manual keys were not even working in the lock, and replacing the key would cost $240 just for the key body. I was confused: had my keys somehow gotten switched? Was this something they'd seen before? These are reasons you go to the dealership: for answers and for experience with your make and model of car. But, no, it seemed this was something no one had ever seen before. I told Duane to just replace the cabin air filter and I would call back when I had authorization from my company to buy a $240 key. I called back ten minutes later and I was put on hold for 15 minutes, during which time I was reconnected to the front desk many times, then told that the car was finished and ready to pick up. Defeated, I returned to the shop to find that I had been charged the entire key reprogramming fee. The woman who handed me my invoice told me I could talk to someone else if I had a problem with that. So I walked back onto the garage floor. When I approached Duane to ask about this, he said that not only was I responsible for the entire fee, but I would have to pay it again if I decided to buy the key body and have it programmed. I told him that I had tried to call back within a reasonable amount of time, and I asked about the failure of the mechanical key, if it might indicate something that had been wrong with the car when I purchased it - perhaps a mismatch in keys. I was told that I could perhaps try some WD40 in the lock. I guess $60 in diagnostics doesn't cover a squirt of WD-40, or even really trying to solve the problem. With new diagnostics, hooking up to the machine again, and the key body, the whole repair would now be $301, but I got no sense that I would have a manual key that would work for this outrageous price. No, that problem would just be kicked down the road. I called another key maker and they quoted me $250 to come to my house and replace the key, with key cutting and programming. They were helpful with scheduling, and I bet if the programming takes two tries, they'll cover that, and I bet they'll even throw in a squirt of WD40 if it comes to that. And to think, they don't even have a RELATIONSHIP with me. More