Rudy Luther Toyota - Service Center

Toyota employees have always treated me well. I came in for an oil change but they found a leak in the water pump. I admit I wasn't delighted to know my bill would go up by $415. but Matt said he'd see if for an oil change but they found a leak in the water pump. I admit I wasn't delighted to know my bill would go up by $415. but Matt said he'd see if I was entitled to any discounts. Mike Belko has provided transportation a few times over the years. I've observed that he must have been well trained in his driving skills. And I want to thank the young woman who offered to bring my car in from the cold. I really appreciated that. My only complaint is that my favorite public radio station disappeared. It's the only station I listen to so I've forgotten how to reset it. More

I usually have service at Maplewood Toyota. It was due to your persuasive phone solicitation that I went back to you despite the longer drive. Your staff found service that was needed--differential fluid to your persuasive phone solicitation that I went back to you despite the longer drive. Your staff found service that was needed--differential fluids. Your service was timely--actually shorter than estimated. Thank you for this pleasant experience! John Toso More

Service appointment was for a recall of a 2010 RAV 4. Work was done promptly and the car was washed and ready when predicted. I have been very satisfied with this dealer. Work was done promptly and the car was washed and ready when predicted. I have been very satisfied with this dealer. More

Had to make an "emergency" visit to the service department as the battery in my Prius died. Without an appointment, the service department took my car in, evaluated the battery and replace service department as the battery in my Prius died. Without an appointment, the service department took my car in, evaluated the battery and replaced it -- all within about 90 minutes! Everyone was very friendly, polite and helpful. More

Matt Knutson let me know that I'm not alone in having the low tire light come on a lot recently. This was my third visit to address it in the past month. While Joel Smith was putting air in the tires he foun low tire light come on a lot recently. This was my third visit to address it in the past month. While Joel Smith was putting air in the tires he found a nail in one. You were able to fix it immediately and while doing that, another nail was found in another tire so that was fixed, too. Mia Karnowski updated me on the situation for that. I appreciate that I can stop in to have you put air in without cost and get help when I need it. More

It is always a great experience having service done at Rudy Luther Toyota, even if I have to go out of my way sometimes to get there. The extra perks, like comfortable waiting areas, clean service areas, Rudy Luther Toyota, even if I have to go out of my way sometimes to get there. The extra perks, like comfortable waiting areas, clean service areas, prompt and efficient estimates of cost and what is wrong are a reason I don't mind spending a bit more for simple maintenance items. I feel like I am important, yup lil ole me, and I do appreciate the courtesy shuttles when needed, like today. From the service area to my home and when the XB was ready, a pickup at my door back to the dealer, how nice. Everyone takes the time to chat and help me find my car when I don't see it right away. Top Notch!!!!!!!! More

The work was done well and very prompt. I could tell the difference pin my vehicle as soon as I drove it. Very courteous workers. difference pin my vehicle as soon as I drove it. Very courteous workers. More

I have always been impressed with the service at Toyota regardless of who I work with. The cleanliness of the service area where you drive in always amazes me as well as the rest of the building.They alwa regardless of who I work with. The cleanliness of the service area where you drive in always amazes me as well as the rest of the building.They always want to make sure that everything I want or need is taken care of. More

It's the experience at the cashier's counter when put through the ringer when writing a check. I've been writing checks here for years on 7+ different Toyotas and when their check approval system doesn' through the ringer when writing a check. I've been writing checks here for years on 7+ different Toyotas and when their check approval system doesn't work you feel like a fraud. Need to find a far better way to treat regular, reliable, and credit-worthy customers at the cashier's counter. I might be back, but I will also now test other dealers who can perform this work....I brought my Lexus LX470 here for service, but now I think I'll take my Land Cruiser to Lexus of Wayzata instead. The intake guys in the garage and the service work itself are very good, but feeling like a possible criminal at the payment counter is unacceptable. She tried to get the system to work 5 times and it wasn't working today. I began to count out cash from my wallet on the counter top and all of a sudden she blurts out "it went through" and when I told her to cancel it I was paying cash it was apparently too late. The mere fact that my check after all these years STILL requires your computerized verification is insulting. You need a far better way to treat your long-time, loyal customers who are extraordinarily creditworthy. More

Rudy Luther employees are friendly and competent. I feel relaxed about turning my car over to them. I appreciate the shuttle service, and the free car wash with oil changes. This time I needed quite a bit o relaxed about turning my car over to them. I appreciate the shuttle service, and the free car wash with oil changes. This time I needed quite a bit of work done, and found Jeremy's explanations to be clear and helpful. A part was ordered incorrectly, so now I need to take the car back. This is frustrating, but I'll get a loaner car to use for the day. This is a reasonable error, and I appreciate their honest service. More