Rudy Luther Toyota - Service Center

Each visit has left me impressed with the service staff; this visit was capably in Brian Watt's hands. When I arrived he was very busy with another client and I could tell he was doing what he could to acc this visit was capably in Brian Watt's hands. When I arrived he was very busy with another client and I could tell he was doing what he could to accommodate her. I appreciated Doug Shirmer's decision to get me booked in, even though I was reserved for Brian. Similarly, Gail at the payment desk was, as she has been in the past, genial and helpful with questions about the billing. I have learned to trust the service staff, not a small ting when dealing with a car dealership. More

I have been buying cars from this dealership since 2003 and have found my Toyota's to be very reliable. I currently have a Hybrid Highlander (2008) which I paid extra for pure nitrogen in the tires. I ha and have found my Toyota's to be very reliable. I currently have a Hybrid Highlander (2008) which I paid extra for pure nitrogen in the tires. I have noticed that my tire pressure is never checked during routine maintenance appointments and a few weeks ago I found that the cold weather had dropped the pressure enough that I had to take it to Rudy Luther to have more nitrogen put in the tires. I worked with Linda Phang at that time and she refused to put in additional nitrogen and insisted that she could have plain air put in the tires up to 10 %. I asked her not to do that as 1. I had paid to have all nitrogen in the tires, and 2. Frankly, air has 78% nitrogen naturally, and I do not see the point of nitrogen in tires if the nitrogen level is only 10-12% different than plain air. Linda ignored my request and sent me to another person who was even less helpful. I finally got a manager who understood my issue and pulled the air out of my tires and put straight nitrogen in them. I brought my car in today for a recall notice and an oil change and, per instruction from my last visit from the manager, asked them to check and top my tires with only nitrogen. I explained this to Mark Perra who said I should not have to ask for that and that he would take care of it. Kong Yang called me when the service appointment was done and announced that they had put air in my tires despite my specific directions and requests. WHen I vented on Kong, he was apologetic and had the tires again emptied and refilled with nitrogen. On the way home I checked the tire pressure and found them anywhere from 31 to 41 when cold pressure should be 34. Also, when I paid for this I was sure I was being over charged, but probably only a dollar or two and it was not worth another argument to sort that out. I will say I had a message at home from Jennifer at the cashier's desk telling me she had inadvertently overcharged me $2.00 and that she would credit my bill. My comment on service is it is not horrible, but you have to check everything yourself. I certainly expect better than this. More

First contact with phone rep. was short and offered near future reservations. He was wonderfully efficient and polite. Terry Johnson/CS rep. did the intake and has been handling my needs for over five years future reservations. He was wonderfully efficient and polite. Terry Johnson/CS rep. did the intake and has been handling my needs for over five years now. Finally, I had a add-on sales need and Dan Scholer/parts rep. was excellent in providing exactly what product for floor protection that I needed. I took a book with me and stayed in a very well lit and nicely appointed client waiting room to wait for my car to be serviced. More

I have been going to Rudy Luther Toyota since 2008 and have nothing but great service. Only one time in the past have I complained about the length of time for repairs and they handled the matter perfect have nothing but great service. Only one time in the past have I complained about the length of time for repairs and they handled the matter perfectly! This visit was to repair a bent rim/tire from a pot-hole, after I just purchased a brand new set of tires 1 month prior. They were to quick to help me without an appointment and do everything they could to help minimize the cost without me asking! They were speedy and kept me informed the entire way - and everyone was very friendly and conversational! I love Rudy Luther Toyota and will recommend everyone I know there. More

Service is awesome. Love the Shuttle service and Mike Belko. Sales - Our family has purchased or leased several cars from sales consultant, Boris Sonkin. Boris understands your needs and is very thoroug Belko. Sales - Our family has purchased or leased several cars from sales consultant, Boris Sonkin. Boris understands your needs and is very thorough in the sales process. He is very knowledgeable about your products and services. He is very patient with his clients and makes you feel special. I would definitely refer Boris to anyone who is interested in buying or leasing a car from Rudy Luther. More

I was greeted right away upon entering the service stall and then had a short wait to speak with with Kong Yang. I was given an estimate of 2 1/2 hours for the 2 recalls to be checked and the 40,000 mile c and then had a short wait to speak with with Kong Yang. I was given an estimate of 2 1/2 hours for the 2 recalls to be checked and the 40,000 mile check up to be completed. I watched TV and read a book while I waited. The work was completed in about 2 hours. Everyone was pleasant and Mark gave me an update after about an hour and a half telling me what had been done and that it wouldn't be too much longer. It was quite cold outside and they weren't able to wash my RAV4. They did however, have it waiting inside the service area so I didn't have to go out in the cold to get into it and I was given a coupon for a wash at a later date. Very satisfied with the overall service and it was less than what I was quoted when I made the appointment. Nancy More

Since I have owned my Toyota Prius, I have been extremely satisfied with all aspects of service. The staff is friendly, answers questions thoroughly, and provides advice that I feel I can trust. satisfied with all aspects of service. The staff is friendly, answers questions thoroughly, and provides advice that I feel I can trust. More

I brought our Camray in on January 17th as the tire pressure dash light was illuminated. Matt Knutson checked all the tires and brought the low tire up to 31 pounds. I was quickly back on the road. The pressure dash light was illuminated. Matt Knutson checked all the tires and brought the low tire up to 31 pounds. I was quickly back on the road. The following morning, the dash light was on again and the tire appeared flat. I brought the car in immediately and Terry Johnson said the repair would take 45 minutes or less. The estimated repair (a patch) was determined to be not feasible because of the location of the hole; so a plug was inserted. The work actually took about 1-1/2 hours to complete, included a car wash. So far (as of January 19, the repair seems to be holding up. The service greeters on both days were friendly and helpful as were Matt and Terry. More

Hi I usually have a great experience here, but today not Hi I usually have a great experience here, but today not as good. I arrived at 11:15 for my appt and left just before 1:00 after an oil change. It wa Hi I usually have a great experience here, but today not as good. I arrived at 11:15 for my appt and left just before 1:00 after an oil change. It was busy, but with an appt. made earlier in the week and a relatively minor service performed I was disappointed. I mentioned when I arrived that my friends go to a different Toyota dealership where oil changes are $21.95 with car wash fluids topped off and an overall check like you all do, but you charge $34.95. I told the service attendant about the copetitors price and she did her best to accommodate but lowering it a bit. I did appreciate that. I work retail too and I understand time constraints and busy days, but today it all seemed to go a bit wrong. More

Terry was very knowledgeable about the service I needed and when I needed to repair certain items. I prefer taking a proactive approach to the care of my car and I appreciated the advice Terry gave me for and when I needed to repair certain items. I prefer taking a proactive approach to the care of my car and I appreciated the advice Terry gave me for future service. More