Rudy Luther Toyota - Service Center

I made a day-of appointment online (super convenient!) to get my turn signal light replaced. I showed up a bit early, but I was greeted very warmly. Kong took the time to show me how the last time my turn get my turn signal light replaced. I showed up a bit early, but I was greeted very warmly. Kong took the time to show me how the last time my turn signal light was replaced, the person who serviced my car (NOT Rudy Luther) did a total hack job of reinstalling the light cover. He then found me the appropriate part to replace the non-OEM bolt that had been holding the light cover on. He also refilled my windshield washer fluid and put my car through the car wash. When I went to pay up, he told me I didn't owe anything. Kong also gave me a quote on how much it would cost to fix my dashboard lights, which were out. When he explained that the whole dashboard would have to be removed to fix the lights, I was preparing myself for quote of several hundred dollars, so $150 seemed pretty reasonable. He scheduled the appointment and ordered the parts. Fast forward to my appointment today, when I went in to get my dashboard lights fixed. Again, I was greeted super warmly, and Jeremy set me up and told me that my appointment would take about an hour and a half. I was able to connect my computer to the WIFI in the waiting room and get work done while waiting for my appointment to end. Less than 90 minutes later, Jeremy came in with the keys. The payment process was super easy, and I now have a completely functional car again. I have been very impressed with the customer service at Rudy Luther. As a woman who knows next to nothing about cars, I am usually concerned that I am going to have the wool pulled over my eyes whenever I go to get my car serviced. I don't have any such concerns with Rudy Luther. As long as I continue to live in the Twin Cities, I will continue to have my car serviced there. More

Everything was explained well and car was finished in the timeframe given. The only thing that I would mention is that he said the car was washed (which it was) and vaccumed, however it was not vaccumed. timeframe given. The only thing that I would mention is that he said the car was washed (which it was) and vaccumed, however it was not vaccumed. More

I came in for my regular Oil Change. First, I asked Matt Kutson if he could look at my Radio Volume button which needed adjustment. He did his best to fix the issue on his own rather than say 'No" or not tr Kutson if he could look at my Radio Volume button which needed adjustment. He did his best to fix the issue on his own rather than say 'No" or not try at all. Thanks Matt! To further impress me today, my Oil change took longer than promised, which is usually under the 1-hour time as stated. Linda Phang acted without hesitation to deliver for this situation and took me from satisfied to eccstatic. She demonstrates the characteristics of a quick-thinking, personable manager. I will be posting my eccstatic level of satisfaction on your Facebook page for god measure--one good turn deserves another! See you guys again soon, Eric Chellen More

Matt was just outstanding in his friendliness, thoroughness on what would be done for service, accurate in his time estimate... overall just another great experience in the Service dept. I have o thoroughness on what would be done for service, accurate in his time estimate... overall just another great experience in the Service dept. I have owned a lot of cars, but have never experience customer service at this level across the board. What a great experience... you all appear to care as much about my RAV4 as I do. Congratulations and thank you. David Morris More

Always a pleasure to come even if its for an oil change. Always a pleasure to come even if its for an oil change. Could Andy be any nicer and more helpful??? No, I doubt it. I'm a customer service manage Always a pleasure to come even if its for an oil change. Could Andy be any nicer and more helpful??? No, I doubt it. I'm a customer service manager and have been for a lot of years and I would hire him in a heartbeat! Thanks Andy! More

They were very prompt, even a little ahead of time when I arrived and got checked in. They were very friendly and informative. Said I would be ready to go in 45 minutes and it was only 30 minutes. Under prom arrived and got checked in. They were very friendly and informative. Said I would be ready to go in 45 minutes and it was only 30 minutes. Under promise and over deliver. No complaints and they even washed the car! More

Brought my new car in because the small battery was dead. I was 5 minutes before the service department closed for the weekend and i didnt have an appointment, and Kevin still got me in, checked the battery I was 5 minutes before the service department closed for the weekend and i didnt have an appointment, and Kevin still got me in, checked the battery and figured out it needed to be charged over the weekend. He waited stayed around, even though the department was closed, to get me checked in and then personally gave me a ride home. On Monday, Linda helped me with a problem with ice on my brakes and gave me her persnal crd and home cell phone to call her if there were any other problems. More

I made an appointment with Rudy Luther's service department because the check engine, VCS off and traction control lights had come on in my car a few days prior. When I called to ask some questions department because the check engine, VCS off and traction control lights had come on in my car a few days prior. When I called to ask some questions about the lights, the technician I spoke with was friendly and informative, and explained their procedure for assessing the cause of the warning lights. He arranged for a rental car for me, as I had to leave my car but continue on to work. Duane called me about two hours after I dropped off the car to tell me it was finished. He also had the good news that the cause of the problem was an issue Toyota was aware of, the fix was relatively quick, and I would not be charged. In addition, they took care of a recent recall item for my particular model year. All service personnel were friendly and courteous, and I was pleased to pick up my freshly washed car! I had a great experience, and will certainly return for any future service needs. More

My interaction with Kevin was extremely pleasant. He sympathized with my problem and expedited the service. I was pleased with all aspects of my visit. I was also pleased with the senior discount. I wa sympathized with my problem and expedited the service. I was pleased with all aspects of my visit. I was also pleased with the senior discount. I was very comfortable in the waiting room and enjoyed the various beverages that were available at no cost. More

I have always received a pleasant greating and timely check in. When I previously had the brakes checked, I was told they were still good and did not need to be serviced at that time so I was not surpris check in. When I previously had the brakes checked, I was told they were still good and did not need to be serviced at that time so I was not surprised when I was told the brakes needed to be replaced. I asked that the tread on the tires be checked which supported my suspicion that it was time for new tires. When I was going to wait for the car (four hours), Hong secured a courtesy rental. More