Rudy Luther Toyota - Service Center

I have always had great experience at this Rudy Luther Dealership. Friendly customer service. Kong has worked with me numerous times and is extremely friendly, helpful and informative. Dealership. Friendly customer service. Kong has worked with me numerous times and is extremely friendly, helpful and informative. More

Called Friday morning for an appointment. Made appointment for mid-day Friday. Intake was fast and pleasant. Service was completed when promised. Checkout was fast and pleasant. What more can you appointment for mid-day Friday. Intake was fast and pleasant. Service was completed when promised. Checkout was fast and pleasant. What more can you ask for? More

When using the service center, the various desks are not clearly marked. There should be signs with regard to where to go if you're dropping the car off for X/Y/Z (general categories -- for instance mine w clearly marked. There should be signs with regard to where to go if you're dropping the car off for X/Y/Z (general categories -- for instance mine was warranty work/recall notice). There should also be a sign directing people where to go to pick up their vehicle when they return. More

Andy was very courteous and detailed explaining the Andy was very courteous and detailed explaining the service procedure, what length of time it would take, and afterwards going over the technician's Andy was very courteous and detailed explaining the service procedure, what length of time it would take, and afterwards going over the technician's notes and asking if I the customer had any questions pertaining to this visit or overall about my Prius. The service took approximately the length he suggested, the quality was great, the customer accommodations (including wi-fi, lounge area and refreshments) were very nice and appreciated. More

I needed 4 new tires and a battery and had been putting off getting them for a while, since it's a lot of money and my car is 11 years old (but runs great!). I decided to take the plunge and called Rudy Lu off getting them for a while, since it's a lot of money and my car is 11 years old (but runs great!). I decided to take the plunge and called Rudy Luther Toyota 6 days earlier to order tires (they had the ones I wanted in stock but I wanted to make sure) and make a service appointment. I've been there several times for routine service, since I moved to the Twin Cities. I was told the total cost would be $650-700 and would take 2-2.5 hours. That sounded reasonable to me so I made my (weekend) plans accordingly. You can imagine my surprise, then, when I checked in and the service adviser asked me to sign an estimate of close to $1,200. I asked her how she came to that number and she re-ran the math so it was about $200 less. I signed, but was skeptical. Then she asked when my ride was showing up or if I wanted a rental. I said I had planned on going for a walk (I'd brought my dog) because I was told it would be 2-2.5 hours. She said no, it would be closer to 3 or 4 hours and I should take a rental car if they had one available. Obviously, offering rentals is a great amenity and I'm glad there was one for me, since my dog and I would've been exhausted and bored with a 4 hour walk. But I had planned my day around this and had to rearrange other appointments and plans with a friend. Upon my return, I parked the rental and went to the cashier's desk where she rudely said "you have to bring your rental back to the service drive like I told you, remember?" I'm sorry, I'm paying you nearly $1,000 and your staff misestimated both time and money and messed up my Saturday scheduled so you're going to hassle me for parking the rental 500 feet away in a spot - which all the service advisers watched me do and nobody said anything - really? I don't care how young I look (I'm almost 30), I don't deserve to be looked down upon or treated like a child. I'm a paying customer, just like everybody else. Overall, the service to my car was great, and the majority of staff were great, but they've been kicked off my "go-to" list. More

Mark Perra is great at explaining everything, and giving me a report post-service of how my car is doing. I hope he is honored by your company for his fantastic customer service - he is the reason I trust y me a report post-service of how my car is doing. I hope he is honored by your company for his fantastic customer service - he is the reason I trust your business. More

I would never bring my car anywhere else for service! I bought my Highlander used at this dealership almost five years ago, and have brought it in primarily just for general maintenance, tires, etc. The st bought my Highlander used at this dealership almost five years ago, and have brought it in primarily just for general maintenance, tires, etc. The staff is friendly and knowledgeable, and the prices are very good. I have never had bad service, or anything recommended to me that was not needed. The atmosphere and professionalism cannot be compared! Best auto dealer and service in the Twin Cities! More

Brian Watt was the Service Manager that I worked with. He was great! He was quick in checking me in, very friendly & knowledgable on the process. This was my first visit to Luther for service on our 201 He was great! He was quick in checking me in, very friendly & knowledgable on the process. This was my first visit to Luther for service on our 2013 Toyota Highlander. Great people & great facility for service. More

I had to bring my car in for a recall service. I was told in advance that this would take one hour. Mark Perra remembered me from previous visits and greeted me enthusiastically. He was very pleasant while c in advance that this would take one hour. Mark Perra remembered me from previous visits and greeted me enthusiastically. He was very pleasant while completing the paperwork and apologized for the time required.The service was prompt. I found the waiting area to be pleasant with lots of current newspapers to read. When the service was complete, Mark notified me. I asked if my car had shown any problem with the passenger window. He explained that it had not and then further explained the inspection and preventive maintenance process. I appreciated getting this explanation. I remember reading about the problem several months ago but it was useful to get a refresher. When one has to take a couple hours of their own time to deal with a recall, it is very nice to feel involved and included in the what goes on. Mark make you feel positively towards Toyota by treating you as a partner in the recall process. More

Duane was the man who interacted with me. He was courteous and took the time to give the whole car a quick check such as lights, rust, and an overview of dings. This car was a 2004 Corolla that cam courteous and took the time to give the whole car a quick check such as lights, rust, and an overview of dings. This car was a 2004 Corolla that came in for a recall about the airbags. I can't think of any way he could have been more of a gentleman or more helpful to me while I waited in the room for other car customers. The amenities provided there were exceptional, also. My car was even washed after the service was completed. Dr. Don Draayer April 18, 2013 More