Rudy Luther Toyota - Service Center

My car was overheating and brakes needed to be checked. Needed new front brakes and a water pump but later Mark called me at home to ask if my Rav4 had ever been in an accident. Yes. Apparently a part was Needed new front brakes and a water pump but later Mark called me at home to ask if my Rav4 had ever been in an accident. Yes. Apparently a part was missing for the fans when it was repaired and that caused the car to over heat. So the problem was discovered by the service department and Mark helped coordinate the resolution with my insurance agent and the original body shop. I was out of the loop and didn't have to negotiate anything. All was resolved and I only had to pay for the brakes. THANKS! The original body shop stood by their work and paid for the rest. More

Mr Beyer caught a Water Pump issue with my 2008 SCION XD when I brought it in for a Oil Change, when he told me the repair cost I indicated I would not be able to purchase the new tires due to the service c when I brought it in for a Oil Change, when he told me the repair cost I indicated I would not be able to purchase the new tires due to the service cost of the Water Pump. Although the warranty was no longer in place my SCION has less than 30K miles and Mr. Beyer worked with Toyota to get a reduced cost for the Water Pump which is a great help to a retired lady living on a fixed income. Mr. Beyer also worked with my son-in-law and daughters for a surprise birthday present for me, a set of 4 new tires for my SCION. Luther Toyota has continually met my expectations for service since I bought my SCION in 2007. Thank you! More

Terry is a very trusted adviser He is knowledgeable, friendly, and honest. He is one of the reasons I always recommend Rudy Luther, for the quality of the work. Judy Dease. friendly, and honest. He is one of the reasons I always recommend Rudy Luther, for the quality of the work. Judy Dease. More

Just went in for an oil change and possible tire rotation. Terry looked up the last time I rotated the tires and noticed that I bought the tires at the dealership 18 months ago or so. He said the rotation. Terry looked up the last time I rotated the tires and noticed that I bought the tires at the dealership 18 months ago or so. He said the tire rotation was free because I bought the tires there and though I was a couple of huindred miles short of the time to rotate the tires, he had it done for me at no cost on this visit. Terry was great and very friendly. So, too, was the cashier who stamped my oil change card and took the time to remind me that the next oil change would be free. I have been very happy with all of the service I have had a Rudy Luther Toyota. More

Overall experience tends to be ok. Their service staff isn't friendly at all. I have had to wait a while when dropping off my car for servicing (with an appointment) without any of the service staff ackno isn't friendly at all. I have had to wait a while when dropping off my car for servicing (with an appointment) without any of the service staff acknowledging us for a while even though we are in plain sight. Their service staff tends to have the attitude as if they are doing us a favor and don't smile or even show customer appreciation. In our recent visit they offered to remove the bike hitch attached to our car so it could be washed, but they never did and gave us the car back unwashed. Their waiting lounge is very nice and is equipped with TV, coffee machines, cookies and a play area for kids. More

We leased a new Rav 4 last year and it came with free oil changes and several services. These visits give the dealer an opportunity to keep making an impression, and they have done a very good job of it. C changes and several services. These visits give the dealer an opportunity to keep making an impression, and they have done a very good job of it. Check in was quick and efficient, they did the work in the time window they said, the car was washed, and out the door I went... refreshing these days to have someone do what they say they will, and on time too.... While waiting there several nice areas to lounge in, a few snacks, and new cars on the sales floor to look at. Not the worst way to spend an hour. NICE JOB More

Terry has always been available for questions and explanations - great communication skills. The cashiers are great also- very friendly, patient and efficient. The only recommendation is to have explanations - great communication skills. The cashiers are great also- very friendly, patient and efficient. The only recommendation is to have training for your call center personnel - very abrupt and impolite. More

Andy is great. Always remembers me and my car. Has great suggestions on servicing. Never pushy. Barb in billing area was a pleasure to work with. She went through everything on the work order. Na great suggestions on servicing. Never pushy. Barb in billing area was a pleasure to work with. She went through everything on the work order. Nancy R (receptionist) is always great to talk with. More

Was scheduled with Jeremy but Terry helped me. Came in for an oil change & car was making noise, something was loose underneath. They checked the problem and quoted me a price. Since it was related to the for an oil change & car was making noise, something was loose underneath. They checked the problem and quoted me a price. Since it was related to the fuel tank I had to have the work done. When vehicle was done, the price was lower than quoted even with the oil change. Very happy with the service here, everyone is very pleasant. Great job as always! More

I have used this dealership for more than 10 years. They have consistently given me fantastic service, with fair prices. Prior to going to Rudy Luther, I always felt like I was being taken advantage of. T have consistently given me fantastic service, with fair prices. Prior to going to Rudy Luther, I always felt like I was being taken advantage of. These guys are honest and tell you like it is. More