Rudy Luther Toyota - Service Center

Purchased new auto 2012 and immediately had service issue that was repaired, and in the process of repairing this something else was damaged. This collateral damage was misdiagnosed and took 2-3 return trip that was repaired, and in the process of repairing this something else was damaged. This collateral damage was misdiagnosed and took 2-3 return trips to correct, and something else was damaged during this repair of the damage caused during repair. Now nearly 2yrs into owning the vehicle the repair of the issue that was caused while repairing an issue that was caused while repairing the original issue is still not fixed. All this after being told by Luther service that I am "all set" after each return trip. Really poor customer service and makes me never want to buy a Toyota, even though I like the car. I guess my advice is just don't buy from Luther so you don't have to deal with Luther service. More

Rudy Luther Toyota makes the scheduling process seemingly effortless. Doug and the service team had my truck services and washed all in the time promised, and the courtesy to call me when completed was simp effortless. Doug and the service team had my truck services and washed all in the time promised, and the courtesy to call me when completed was simply outstanding. I've been a happy customer for many years - and the team at Rudy Luther Toyota really puts that adage about not taking your car to a dealer for service to rest. Thank you Doug and the service team for another outstanding job! More

Staff was attentive and friendly. They quoted us a cap price at the beginning. The facilities were very nice with many beverages and pastries. Our vehicle was done in under one hour, even though the store price at the beginning. The facilities were very nice with many beverages and pastries. Our vehicle was done in under one hour, even though the store was crazy busy! (We had made an appointment). More

Excellent experience, as always. Extremely customer service focused. Great people, providing great service at a fair price. I have used Rudy Luther Toyota for all may service and repair needs for ove service focused. Great people, providing great service at a fair price. I have used Rudy Luther Toyota for all may service and repair needs for over 4 yrs now and have never had a less than excellnet experience. More

I took our Avalon in for routine oil change this morning. Not a smile or even saying hello upon checking in the vehicle. He told me it would be $30.00 extra in addition to oil change if I wanted a mechanic Not a smile or even saying hello upon checking in the vehicle. He told me it would be $30.00 extra in addition to oil change if I wanted a mechanic to look into the condition of the brake - isn't this usually checked as a part of the routine/courtesy inspection? I thought they always check out the fluids, battery condition, burnt light bulbs etc. without charging any extra fee for the customers. I said no to this of course. After the service was completed, no 'thank you' nor 'have a good day' statements were observed. Another strike here - is it that difficult for this guy to saying what other service advisors are saying to their customers in the waiting room? My wife stopped by to seeing how it was going about half-an hour after I checked in for service. She drove into the garage asking to see if anyone could quick-check the tire pressure of her vehicle (without any appointment at that time). Mia immediately came up to her, with great smiles and saying friendly hello to her (as my wife told me later how pleasantly she was greeted!). She arranged one of the advisors on spot to inspect the tires and even offered to give my wife's car a complementary carwash! My wife and I have been a long time Toyota owners for years - one of our vehicles has been on the road for fourteen years now. We have always been loyal to Toyota and will most likely to stick with it. The sad thing is about the dealership is we as customers have to know who we can expect to get a decent and courteous customer service there. Would we return there in the future? - maybe - if we can be convinced we can expect the sincere and courteous service from staff like Mia, definitely yes. I think Mia deserves a promo and could actually teach a few lessons to this service advisor who could use some lessons on manners, courtesy and better professionalism. We love Toyota's, and most part like the dealership for many aspects. We sincerely wish the dealership continuous success also. Managers and supervisors - please look into and see how your employees are treating their customers very carefully. We would like to seeing more Mia type employees there at all levels, and honestly, who wouldn't appreciate a simple hello with pleasant smiles? More

I pretty much love everything about this dealership, except a single thing that is just maddening. They will, rather consistently, leave your car unlocked on their lot when you bring it in for service. except a single thing that is just maddening. They will, rather consistently, leave your car unlocked on their lot when you bring it in for service. This has been going on for me for 8 years, since I bought the first car there. I have complained about it rather consistently. I like the dealership and I love the people and they do good work, they just can't figure out this Valet thing. If it is because I only leave the key and not the key fob, that isn't an excuse. I don't leave the key fob, because the one time I did leave it with an auto repair place (not this one) it didn't come back and I had to go through the trouble of getting it replaced, so I won't do it again. Here was my week with Rudy Luther Toyota, they almost made it. Tuesday, I came in with the corolla for an oil change, took a little longer than I expected, but that is ok. Went out to the lot to get in my car, it was locked, HOORAY. Wednesday night, I dropped off the scion XB for a 100,000 Mile service. I told Kong 3 times I wanted the car locked on the lot as I was going to leave it there overnight. He got that taken care of, thank you very much! We might be on to something! Thursday morning, I came in before work and picked up the scion XB (like I said, it was locked) and left my Sienna's Key in the drop box for an oil change. I put on the envelope that I would not come for my car until 7pm. I was called at noon informing me that it was 'ready'. On my way home from work (about 4pm), I stopped by to pay for both the work on the scion XB and the Sienna and planned to pick the Sienna up around 7pm when I could get someone to give me a ride there. Immediately, i went to the sienna before going in to pay. Yup, unlocked. So, two out of three isn't bad? Here's the point. I have to go through my car, top to bottom and remove all garage door openers and anything even remotely of value. I also have to pull anything from the glove box and trunk that has my name and address or anything else on it because I can't be sure that when my vehichle is parked out on their lot, that it will be locked. It is a PITA. I was hopeful, I was bringing all three cars in over three days. I know they have worked on this, I figured maybe they had beaten the issue, but alas, they have not. So, note to criminals, if you want free access to unlocked cars with garage door openers etc, go check out the service lot at Rudy Luther Toyota. I am guessing around 33% of them will be unlocked. Many will have insurance cards with names and addresses in the glove boxes. Who knows what else you may find. For 8 years, the first thing I have done when returning to pick up my car is go to see if it has been locked. I have given positive reviews when it is locked, negative when it has been unlocked. This is my first time reviewing them on 'dealerrater' as they seem to have recently switched to it. I would be immensely happy if this issue would go away. If they leave my car, it should be locked, I don't care how long they expect it to be unattended. 5 seconds, 5 minutes or 5 hours, lock it, please. More

I bought and have serviced my 2009 Corolla at this dealership. I have always been treated with friendliness and respect. My questions have always been answered and explained. I have never had the fe dealership. I have always been treated with friendliness and respect. My questions have always been answered and explained. I have never had the feeling they were trying to sell me service I do not need. (They have even skipped replacing certain filters if not needed at maintenance checks.) This was after my experience in Florida last winter where a dealership tried to pressure me into replacing 3 filters during an oil change, all of which I was told were still OK when I returned to Rudy Luther Toyota. Today's service was just an oil change, which was handled quickly and courteously as usual. More

My car was overheating and brakes needed to be checked. Needed new front brakes and a water pump but later Mark called me at home to ask if my Rav4 had ever been in an accident. Yes. Apparently a part was Needed new front brakes and a water pump but later Mark called me at home to ask if my Rav4 had ever been in an accident. Yes. Apparently a part was missing for the fans when it was repaired and that caused the car to over heat. So the problem was discovered by the service department and Mark helped coordinate the resolution with my insurance agent and the original body shop. I was out of the loop and didn't have to negotiate anything. All was resolved and I only had to pay for the brakes. THANKS! The original body shop stood by their work and paid for the rest. More

Mr Beyer caught a Water Pump issue with my 2008 SCION XD when I brought it in for a Oil Change, when he told me the repair cost I indicated I would not be able to purchase the new tires due to the service c when I brought it in for a Oil Change, when he told me the repair cost I indicated I would not be able to purchase the new tires due to the service cost of the Water Pump. Although the warranty was no longer in place my SCION has less than 30K miles and Mr. Beyer worked with Toyota to get a reduced cost for the Water Pump which is a great help to a retired lady living on a fixed income. Mr. Beyer also worked with my son-in-law and daughters for a surprise birthday present for me, a set of 4 new tires for my SCION. Luther Toyota has continually met my expectations for service since I bought my SCION in 2007. Thank you! More

Terry is a very trusted adviser He is knowledgeable, friendly, and honest. He is one of the reasons I always recommend Rudy Luther, for the quality of the work. Judy Dease. friendly, and honest. He is one of the reasons I always recommend Rudy Luther, for the quality of the work. Judy Dease. More