Rudy Luther Toyota - Service Center

Awesome customer service! The service advisor Terry did a great job communicating with me. Also met the timeline I needed to pick my kids up from school. I was very happy my br The service advisor Terry did a great job communicating with me. Also met the timeline I needed to pick my kids up from school. I was very happy my brakes could get done that same day, not a separate appointment. Larry the shuttle driver was so nice, so great you offer that. And, my car has been so reliable! More

4 months, 5 appts, $1000 until ($1800)timing chain diagnosis I started going to Rudy Luther's because my check engine light was on and I moved close to the dealership. Visit one: I need a new cam gear ($700). Vi I started going to Rudy Luther's because my check engine light was on and I moved close to the dealership. Visit one: I need a new cam gear ($700). Visit 2: Fix and payment, then light comes back on. Visit 3: Return visit, not sure---light not on for them. Visit 4: I need a new oil control valve switch--repair=$260. Visit 5: Check engine light back on review again. They report that I have a stretched timing chain, but it's so unusual an unexpected that they've only seen it once, but Toyota Inc. should cover under its Goodwill program for a 2007 Camry as the chain SHOULD LAST THE LIFE OF THE CAR. (The car has 145,000 miles on it.) Multiple calls to the headquarters and the dealership result in no coverage for the timing chain and a credit ONLY for the switch and original diagnostic, plus a charge for $1800 for the chain repair should I chose to fix it there. I'm so very disappointed in Toyota and the dealership that I won't buy another Camry again. The people are very polite and the service area nice, but I don't have confidence in their ability to diagnose a problem on a Toyota or their willingness to stand behind their vehicles. More

I got fit into a tight schedule last minute which was gr8 I was helped by Zach initially. When I didn't receive an update from him I went into the garage to find someone else who did help me. I was helped by Zach initially. When I didn't receive an update from him I went into the garage to find someone else who did help me. More

Karen is the Best Brought my 2013 Scion FR-S in for a TSB computer reflash. She had me in and out in less than 45 minutes, and her technician Grant was very personable. Brought my 2013 Scion FR-S in for a TSB computer reflash. She had me in and out in less than 45 minutes, and her technician Grant was very personable. More

Paint peeling on 2013 Toyota Avalon Reported peeling paint problem to Rudy Luthers Toyota. Service manager who had numerous reasons for the paint peeling cause, none of which were credit Reported peeling paint problem to Rudy Luthers Toyota. Service manager who had numerous reasons for the paint peeling cause, none of which were creditable. i.e. peeling area had been repainted, Driver damage caused paint to peel, etc. In short just a lot of "Flim Flam". Paint peeling is clearly a factory defect that Toyota will not warranty. The reason it happens is Toyota was switching over to more environmentally friendly paints, paints with fewer volatile organic compounds.The problem was, they didn't really know what they were doing with the new paints, and some of the paint jobs failed Thus the real reason for paint peeling on some parts of the car. Service manager More

"The Luther Disadvantage" What the Hecker! I own a 2008 Toyota Land Cruiser. A Luther Toyota service writer quoted $60 to program a new OEM Toyota remote and cut an additional key. He estimated I own a 2008 Toyota Land Cruiser. A Luther Toyota service writer quoted $60 to program a new OEM Toyota remote and cut an additional key. He estimated 30 min or so to complete the job. When I showed up 30 min later, the same service writer who gave the quote said he made a mistake and it would be an additional $30-35 to cut the key. I agreed because I wanted to get the work done and get to a business appointment. After waiting on site almost 2 hours with no update, I went to the service dept to find out the status and was told they knew nothing about my land cruiser. The service writer who signed me in had left for the day and forgot to log out of his computer, so other service writers couldn't see my service ticket. They stated that they could not program a new remote because of an antenna code in my computer. The tech came out and explains to me and the service writer that it could be many hours of repair in order to program an additional remote. I advised that I was going to go to Walser Toyota and was not happy after waiting over 2 hours with no communication and no additional remote programmed. I went to Walser Toyota Bloomington after leaving Luther Toyota. In 45 min I left Walser Toyota with my new remote programmed, working correctly. There were no codes in my computer preventing programming. The Walser service tech had no troubles and everything programmed exactly as it was supposed to. CLEARLY THE LUTHER TOYOTA TECH IS INCOMPETENT AND UNPROFESSIONAL. If I went to a GM dealer requesting to repair my Toyota, I would expect them not to know how to do the fix. But if I go to a Toyota OEM dealer, I expect them to know how to work on a Toyota Land Cruiser. That evening, I decided to call the service manager of Luther Toyota to let him know what happened. He verified the sequence of events and explained he would get back to me that Saturday to discuss after doing more research. He never returned my call. Moral of the story: IF YOU OWN A TOYOTA, WANT IT FIXED CORRECTLY, DON'T WANT TO BE SWINDLED AND LIED TO IN ORDER TO GET MORE $ OUT IF YOU, THEN DO NOT DO SERVICE WORK AT LUTHER TOYOTA. WALSER TOYOTA IS PROFESSIONAL & MUCH MORE KNOWLEDGEABLE THAN LUTHER TOYOTA. More