Rudy Luther Toyota - Service Center

I was in and out in the timeframe they said it would take. Everyone is very nice and good about explaining what needed to be done, why, and the cost before they did it. When I was leaving a guy helped me find Everyone is very nice and good about explaining what needed to be done, why, and the cost before they did it. When I was leaving a guy helped me find my car. From what I observed your service staff really take care of all customers. More

Awesome I was told service would take about an hour ,it was about an hour their was freash coffee and snacks and every one was in a happy mood. I was told service would take about an hour ,it was about an hour their was freash coffee and snacks and every one was in a happy mood. More

Great Service Can't remember the guy's name, but he was great. Dark hair kid. I had an appointment at 2:45 pm on Friday the 9th if that helps and came through th Can't remember the guy's name, but he was great. Dark hair kid. I had an appointment at 2:45 pm on Friday the 9th if that helps and came through the express lane. Was really on the ball and kept me in the loop. Very appreciate. More

Nice service people at this dealership, especially Matt. Like having choices for waiting areas. I choose quiet and get a lot done. Had some popcorn too. But think you should reconsider using all those pl Like having choices for waiting areas. I choose quiet and get a lot done. Had some popcorn too. But think you should reconsider using all those plastic water bottles. Why not an old fashioned water cooler with little paper cone cups? I'm not even a hardliner on this stuff, but it seems like such a simple fix to go back to a big jug o' water on top of a cooler with spigots. More

Great Experience John Delander was my advisor and was great to work with! He made sure I knew what was going on the whole time and expedited the work on my vehicle as John Delander was my advisor and was great to work with! He made sure I knew what was going on the whole time and expedited the work on my vehicle as I had some time restrictions. More

Awesome customer service! The service advisor Terry did a great job communicating with me. Also met the timeline I needed to pick my kids up from school. I was very happy my br The service advisor Terry did a great job communicating with me. Also met the timeline I needed to pick my kids up from school. I was very happy my brakes could get done that same day, not a separate appointment. Larry the shuttle driver was so nice, so great you offer that. And, my car has been so reliable! More

As Always - Great Customer Experience! I love this dealership for their outstanding service. I am on my second generation Toyota purchased from this dealership (and I purchased a third veh I love this dealership for their outstanding service. I am on my second generation Toyota purchased from this dealership (and I purchased a third vehicle for my son). A key factor in continuing to purchase my vehicles at this dealership is the outstanding service. I love that I can drive in, explain my issue and get it fixed the same day - along with a ride to/from work! Thank you! More

10,000 mile check-up I pre-payed for 5 years of maintenance. Rudy Luther calls me every 5 months and we get a quick appointment. It takes just a few minutes and the wait I pre-payed for 5 years of maintenance. Rudy Luther calls me every 5 months and we get a quick appointment. It takes just a few minutes and the waiting room is nice. I've always had pleasant interactions with the service staff, Terry included. More

4 months, 5 appts, $1000 until ($1800)timing chain diagnosis I started going to Rudy Luther's because my check engine light was on and I moved close to the dealership. Visit one: I need a new cam gear ($700). Vi I started going to Rudy Luther's because my check engine light was on and I moved close to the dealership. Visit one: I need a new cam gear ($700). Visit 2: Fix and payment, then light comes back on. Visit 3: Return visit, not sure---light not on for them. Visit 4: I need a new oil control valve switch--repair=$260. Visit 5: Check engine light back on review again. They report that I have a stretched timing chain, but it's so unusual an unexpected that they've only seen it once, but Toyota Inc. should cover under its Goodwill program for a 2007 Camry as the chain SHOULD LAST THE LIFE OF THE CAR. (The car has 145,000 miles on it.) Multiple calls to the headquarters and the dealership result in no coverage for the timing chain and a credit ONLY for the switch and original diagnostic, plus a charge for $1800 for the chain repair should I chose to fix it there. I'm so very disappointed in Toyota and the dealership that I won't buy another Camry again. The people are very polite and the service area nice, but I don't have confidence in their ability to diagnose a problem on a Toyota or their willingness to stand behind their vehicles. More

I got fit into a tight schedule last minute which was gr8 I was helped by Zach initially. When I didn't receive an update from him I went into the garage to find someone else who did help me. I was helped by Zach initially. When I didn't receive an update from him I went into the garage to find someone else who did help me. More