Rudy Luther Toyota - Service Center

Great Service Experience My first time going to this dealership for service. VERY pleased and impressed with friendly and fast service. I will certainly continue doing busin My first time going to this dealership for service. VERY pleased and impressed with friendly and fast service. I will certainly continue doing business here! More

Service sucks! I have bought 4 Toyota vehicles from this dealer. However, after many bad service experiences, I have finally decided to say good bye to this dealersh I have bought 4 Toyota vehicles from this dealer. However, after many bad service experiences, I have finally decided to say good bye to this dealership. Many service people have an air of arrogance and they seem to think their customers are uneducated, ignorant beings. They don't like questions, specially if you challenge or ask them to logically explain their judgment. Here are some of my experiences: 1. I took my Toyota Sienna van that I previously owned with a problem in the GPS unit. It would not connect via blue tooth to my phone. The service guy first said, "something wrong with your phone." I explained that I tried other phones but they didn't work either. He said, "well then other phones must not having blue tooth capability." That was hilarious. Finally, at my insistence, they tried one of their phones and admitted it was defective. Fortunately, I had an extended warranty that covered the unit replacement. 2. The same van had a heating problem. The heater started working after I drive about 18 miles (to work). When I explained this to the service guy, he said, "Well you don't expect me to drive your car for 18 miles, do you?" I leave it to you to decide what I should call such a person. They kept the car for a while, never diagnosed the problem. Soon afterward, I did sell the van. 3. My 2016 Toyota Higlander had a break problem (vibrating during braking) due to defective rotors. It was terrible when I was going down hill. The vehicle was still under warranty (25,000 miles) and the service person said, OK we will machine the rotors and put them back. I requested that the vehicle being such a new one, they should consider replacing the rotors because it is likely the rotors have some kind of a problem. I didn't want to spend for replacing them again after 36,000-mile warranty. He cut me off, just said, "Don't worry there won't be any problems." 4. However, I must say if you go for a service, they are really nice. If you go to them with a repair, good luck. I have had wonderful experiences with the sales staff. Anyway, I have decided never to go there again. More

Very friendly staff .. Everything was well explained. Everyone was very friendly and explained exactly would what be done to my car today. They told me how long it would take to service the car .. and Everyone was very friendly and explained exactly would what be done to my car today. They told me how long it would take to service the car .. and everything was done on time. All my questions were answered to satisfaction and more ! I am sorry but I do not remember the names of the staff that I interacted with today .. I will just choose one randomly from the list. More

Fast, efficient service. On-line appointment system easy to use. When arriving, service staff came to me quickly--no waiting. Explained what would be done. Service complete On-line appointment system easy to use. When arriving, service staff came to me quickly--no waiting. Explained what would be done. Service completed very quickly. More

Great Service Great amenities while waiting for care to be serviced. I was frequently updated on the status of my vehicle. Food and beverages were available with am Great amenities while waiting for care to be serviced. I was frequently updated on the status of my vehicle. Food and beverages were available with ample space for me to sit and work on my computer. More

My service visit. Very prompt, courteous and professional service.I have always been very happy with my dealings with sales and service.We have always serviced both our Very prompt, courteous and professional service.I have always been very happy with my dealings with sales and service.We have always serviced both our Avalon and our Highlander there. More

Alternator Replacement My alternator on a 2007 Camry died on Thursday Evening. I was able to get an appointment on Friday Morning for mid-morning that day. The shop gave u My alternator on a 2007 Camry died on Thursday Evening. I was able to get an appointment on Friday Morning for mid-morning that day. The shop gave us a ride home and back when the car was ready that afternoon. It is the only car we have and we had several must do commitments on Saturday. We were extremely pleased with the service and the new alternator seems to be operating OK. The last time I replaced an alternator was on a white Corolla in 1985. There was room to take it out and install the new $50 part by myself in about a half hour. It was a shock to see the price of the part and the amount of time required to install the part. The price of progress? More

Good Experience I am very satisfied with my experience. Car was done on time and everything was explained. It was a basic oil change situation with one problem with b I am very satisfied with my experience. Car was done on time and everything was explained. It was a basic oil change situation with one problem with brakes which was fixed and we are happy with the results. More

Great Service! We’ve always been treated well by the Luther Dealerships and will return for future service needs. The staff are always friendly and very accommodatin We’ve always been treated well by the Luther Dealerships and will return for future service needs. The staff are always friendly and very accommodating. More

Excellent service! Ryan Vernon always provides outstanding service. He takes the time to explain service requirements, answer questions and is always willing to help. Ryan Vernon always provides outstanding service. He takes the time to explain service requirements, answer questions and is always willing to help. Thanks Ryan for the great service! More