Rudy Luther Toyota - Service Center

It was fine as usual Thanks for taking me in ahead of my scheduled time--my appointment was for 2:30, but I arrived at 11:00 but they squeezed me in. Thanks for taking me in ahead of my scheduled time--my appointment was for 2:30, but I arrived at 11:00 but they squeezed me in. More

Great service by Jeremy Hassler. Always happy with the sales and the service - and the cars! Smooth and easy way to get car serviced from start to finish. by Jeremy Hassler. Always happy with the sales and the service - and the cars! Smooth and easy way to get car serviced from start to finish. More

Amazingly Fast Service ! I have never experienced a more organized service department at a dealership. From arrival to departure it is run like a well oiled machine. They al I have never experienced a more organized service department at a dealership. From arrival to departure it is run like a well oiled machine. They always deliver as promised! More

Another great service appointment Rudy Luther has provided great service to our family for over 15 years and is the main reason we only own Toyotas, four of them to be exact. During th Rudy Luther has provided great service to our family for over 15 years and is the main reason we only own Toyotas, four of them to be exact. During this last visit, the 100,000 mile checkup for our 2011 Rav4, we were once again impressed with the good communication and wonderful treatment we received from the service department. Rudy Luther has the entire process down to a science, from dropoff of the car to pick up, and it all runs smoothly and in a timely manner. Thank you for the continued fantastic service. We’ll be in again soon with the next car; we wouldn’t go anywhere else. More

Excellent service! I have a 14 yr old Toyota and always feel I get the same level of service as someone with a much newer and more expensive model. Everyone was very pat I have a 14 yr old Toyota and always feel I get the same level of service as someone with a much newer and more expensive model. Everyone was very patient and thoroughly investigated an issue that was difficult to re-create and diagnose. I never feel like they "fix" something just to make more money. I have been going there for over 20years. More

Good job. quick and efficient - car ready in the promised time. Waiting room was clean and snacks were available. Also time to look at what Toyota is producin quick and efficient - car ready in the promised time. Waiting room was clean and snacks were available. Also time to look at what Toyota is producing this year. I still like my 2014 and am not looking to change. More

Great Service Experience My first time going to this dealership for service. VERY pleased and impressed with friendly and fast service. I will certainly continue doing busin My first time going to this dealership for service. VERY pleased and impressed with friendly and fast service. I will certainly continue doing business here! More

Service sucks! I have bought 4 Toyota vehicles from this dealer. However, after many bad service experiences, I have finally decided to say good bye to this dealersh I have bought 4 Toyota vehicles from this dealer. However, after many bad service experiences, I have finally decided to say good bye to this dealership. Many service people have an air of arrogance and they seem to think their customers are uneducated, ignorant beings. They don't like questions, specially if you challenge or ask them to logically explain their judgment. Here are some of my experiences: 1. I took my Toyota Sienna van that I previously owned with a problem in the GPS unit. It would not connect via blue tooth to my phone. The service guy first said, "something wrong with your phone." I explained that I tried other phones but they didn't work either. He said, "well then other phones must not having blue tooth capability." That was hilarious. Finally, at my insistence, they tried one of their phones and admitted it was defective. Fortunately, I had an extended warranty that covered the unit replacement. 2. The same van had a heating problem. The heater started working after I drive about 18 miles (to work). When I explained this to the service guy, he said, "Well you don't expect me to drive your car for 18 miles, do you?" I leave it to you to decide what I should call such a person. They kept the car for a while, never diagnosed the problem. Soon afterward, I did sell the van. 3. My 2016 Toyota Higlander had a break problem (vibrating during braking) due to defective rotors. It was terrible when I was going down hill. The vehicle was still under warranty (25,000 miles) and the service person said, OK we will machine the rotors and put them back. I requested that the vehicle being such a new one, they should consider replacing the rotors because it is likely the rotors have some kind of a problem. I didn't want to spend for replacing them again after 36,000-mile warranty. He cut me off, just said, "Don't worry there won't be any problems." 4. However, I must say if you go for a service, they are really nice. If you go to them with a repair, good luck. I have had wonderful experiences with the sales staff. Anyway, I have decided never to go there again. More

Fast, efficient service. On-line appointment system easy to use. When arriving, service staff came to me quickly--no waiting. Explained what would be done. Service complete On-line appointment system easy to use. When arriving, service staff came to me quickly--no waiting. Explained what would be done. Service completed very quickly. More

Very friendly staff .. Everything was well explained. Everyone was very friendly and explained exactly would what be done to my car today. They told me how long it would take to service the car .. and Everyone was very friendly and explained exactly would what be done to my car today. They told me how long it would take to service the car .. and everything was done on time. All my questions were answered to satisfaction and more ! I am sorry but I do not remember the names of the staff that I interacted with today .. I will just choose one randomly from the list. More