Rudy Luther Toyota - Service Center

Confusion The service we had was excellent. The service adviser called and said that the car was ready and there was no charge, we had a windshield replaced. Sh The service we had was excellent. The service adviser called and said that the car was ready and there was no charge, we had a windshield replaced. Shortly there after I received an email stating that we owed $290. My options were to view the statement or pay it. I chose to view it and sure enough the bill was $290. When we got to the dealership one of the service advisers told me there was no charge. We picked up the key and was given the invoice and it said we owed $290. The young lady informed us that it would be taken care of with insurance. It was VERY confusing to be told there was no charge and within 5 min. I receive and email stating I owed something. I wonder how many people you get to actually click on the "pay the bill" and collect double for the work done. More

excellent. The service was timely, complete, respectful, and reasonable cost. I was kept informed throughout the process. I drove in without an appointment at 7 The service was timely, complete, respectful, and reasonable cost. I was kept informed throughout the process. I drove in without an appointment at 7 pm and got immediate help. More

Air Conditioner - Routine Service Both Kong Yang and Duane Beyer stepped up and took care of an air quality problem I had with my air conditioning system. Kudos to both of them for se Both Kong Yang and Duane Beyer stepped up and took care of an air quality problem I had with my air conditioning system. Kudos to both of them for service beyond what was expected. Thanks again! More

Excellent Service I have been coming to Rudy Toyota since buying my 2002 Camry there. I have always had very good service, by knowledgeable, friendly staff. Today, th I have been coming to Rudy Toyota since buying my 2002 Camry there. I have always had very good service, by knowledgeable, friendly staff. Today, the work needed on my car, was very well explained to me. Good job by all. More

Great Customer Service We are on our 2nd Highlander in 5 years. Some of our service experiences on the 1st were poor. Kudos to Rudy Luther for implementing some noticeably g We are on our 2nd Highlander in 5 years. Some of our service experiences on the 1st were poor. Kudos to Rudy Luther for implementing some noticeably good improvements in customer services. In the past, the service reps would come over, tell us the service was completed and send us to the cashier to sign the paperwork. Of course, the cashier cannot answer our questions relative to the work just completed. She/he would call the service rep to come explain. We could see/feel the rep's displeasure in having to do that. On more than one occasion the conversation between us was unpleasant because they had to respond to questions they themselves could not answer. On this last 10k service, Eric, our service rep was so friendly and pleasant throughout the entire process. After servicing was completed, he sat with us, explained the service, and answered all our follow-up questions before ushering us to the cashier. Eric, you are restoring our faith in Rudy Luther. More

Way to go Ryan! So hard getting in with appointments booked out like 5-6 days in advance. I had to change mine cuz stuff happens. Then I got a window of time 1hr ea So hard getting in with appointments booked out like 5-6 days in advance. I had to change mine cuz stuff happens. Then I got a window of time 1hr earlier than my appointment, so I thought welp, at least there’s cookies & coffee. Ryan was my service agent, and he’s like no problem and I think I can get you in and out within an hour, but I don’t want to over-promise. I remembered his name cuz he was way first-class! He and the team totally did it! Couple things, can you have some books people can take with them? And to save paper can we hv the option of NOT getting a copy of our service printed? Thanks! More

Excellent my service advisor was very professional and polite and the service was corrected in a very timely manner. The total cost was slightly less than i wa my service advisor was very professional and polite and the service was corrected in a very timely manner. The total cost was slightly less than i was quoted which was an added bonus. More

Tire pressure light and the nail I drove to the dealership with a tire pressure light on and a nail in the tire. They were able to immediately fix the problem with 4 great tires and a I drove to the dealership with a tire pressure light on and a nail in the tire. They were able to immediately fix the problem with 4 great tires and a rebate. More

Friendly, thorough, efficient, Ryan was informative, helpful and friendly. Ryan explained the services that I did not need now but should have in the future months ahead. My servi Ryan was informative, helpful and friendly. Ryan explained the services that I did not need now but should have in the future months ahead. My service was completed in full in less time than expected. And a free car wash too!!! More

Great Service at Rudy Luther I bought my 2015 Tacoma at Rudy Luther in the Fall or 2014 and have had it regularly serviced there ever since. I have nothing but good things to say I bought my 2015 Tacoma at Rudy Luther in the Fall or 2014 and have had it regularly serviced there ever since. I have nothing but good things to say about my experiences with the vehicle and with the service team at Rudy Luther. Scheduling service is simple, I get in when I'm scheduled, my Service Adviser (usually Mia) lets me know what needs to be done and how long it will take, and the work gets done on time. Meanwhile, I have coffee and work from my laptop in the comfortable lounge. It couldn't be easier. More