Rudy Luther Toyota - Service Center

Great Customer Service We are on our 2nd Highlander in 5 years. Some of our service experiences on the 1st were poor. Kudos to Rudy Luther for implementing some noticeably g We are on our 2nd Highlander in 5 years. Some of our service experiences on the 1st were poor. Kudos to Rudy Luther for implementing some noticeably good improvements in customer services. In the past, the service reps would come over, tell us the service was completed and send us to the cashier to sign the paperwork. Of course, the cashier cannot answer our questions relative to the work just completed. She/he would call the service rep to come explain. We could see/feel the rep's displeasure in having to do that. On more than one occasion the conversation between us was unpleasant because they had to respond to questions they themselves could not answer. On this last 10k service, Eric, our service rep was so friendly and pleasant throughout the entire process. After servicing was completed, he sat with us, explained the service, and answered all our follow-up questions before ushering us to the cashier. Eric, you are restoring our faith in Rudy Luther. More

Way to go Ryan! So hard getting in with appointments booked out like 5-6 days in advance. I had to change mine cuz stuff happens. Then I got a window of time 1hr ea So hard getting in with appointments booked out like 5-6 days in advance. I had to change mine cuz stuff happens. Then I got a window of time 1hr earlier than my appointment, so I thought welp, at least there’s cookies & coffee. Ryan was my service agent, and he’s like no problem and I think I can get you in and out within an hour, but I don’t want to over-promise. I remembered his name cuz he was way first-class! He and the team totally did it! Couple things, can you have some books people can take with them? And to save paper can we hv the option of NOT getting a copy of our service printed? Thanks! More

Tire pressure light and the nail I drove to the dealership with a tire pressure light on and a nail in the tire. They were able to immediately fix the problem with 4 great tires and a I drove to the dealership with a tire pressure light on and a nail in the tire. They were able to immediately fix the problem with 4 great tires and a rebate. More

Excellent my service advisor was very professional and polite and the service was corrected in a very timely manner. The total cost was slightly less than i wa my service advisor was very professional and polite and the service was corrected in a very timely manner. The total cost was slightly less than i was quoted which was an added bonus. More

Great Service at Rudy Luther I bought my 2015 Tacoma at Rudy Luther in the Fall or 2014 and have had it regularly serviced there ever since. I have nothing but good things to say I bought my 2015 Tacoma at Rudy Luther in the Fall or 2014 and have had it regularly serviced there ever since. I have nothing but good things to say about my experiences with the vehicle and with the service team at Rudy Luther. Scheduling service is simple, I get in when I'm scheduled, my Service Adviser (usually Mia) lets me know what needs to be done and how long it will take, and the work gets done on time. Meanwhile, I have coffee and work from my laptop in the comfortable lounge. It couldn't be easier. More

Friendly, thorough, efficient, Ryan was informative, helpful and friendly. Ryan explained the services that I did not need now but should have in the future months ahead. My servi Ryan was informative, helpful and friendly. Ryan explained the services that I did not need now but should have in the future months ahead. My service was completed in full in less time than expected. And a free car wash too!!! More

Bees of the Best Consistently great service and value from the team at Rudy Luther Toyota. Dan was able to find what I needed and get it installed on a short time fram Consistently great service and value from the team at Rudy Luther Toyota. Dan was able to find what I needed and get it installed on a short time frame to meet my need. Very grateful. More

wonderful service Cant say enough positive things about this dealership and the service they offer their customers. We have leased numerous cars from Toyota for the las Cant say enough positive things about this dealership and the service they offer their customers. We have leased numerous cars from Toyota for the last 10 years and would not choose any other dealership. Nettie is the best! More

Efficient and friendly Very good service. Efficient. The waiting time was reasonable and the coffee area is very nice. The staff explained to me what was done and any potent Very good service. Efficient. The waiting time was reasonable and the coffee area is very nice. The staff explained to me what was done and any potential issues. More

Matt in Service This guy is awesome. Saved me $1000s with his expert advice. I recommend him or John. Both are amazing. Kong (manager) is amazing too. Highly recommen This guy is awesome. Saved me $1000s with his expert advice. I recommend him or John. Both are amazing. Kong (manager) is amazing too. Highly recommend. More