Rudy Luther Toyota - Service Center

2016 Toyota Avalon Service Mark Pua was very kind after finding out my husband had passed away in September, 2018. Service was spectacular. I had my 2013 Toyota Avalon totaled Mark Pua was very kind after finding out my husband had passed away in September, 2018. Service was spectacular. I had my 2013 Toyota Avalon totaled in a severe car accident and had purchased a used 2016 Toyota Avalon from my friends at Metro Motor Cars. My new 2016 needed an oil change, wipers, etc. The service is spectacular at this dealership! More

Helpful and fast. The service people are all so friendly, good at explaining the work that needs to be done, very reasonable prices and my car always seems to be ready The service people are all so friendly, good at explaining the work that needs to be done, very reasonable prices and my car always seems to be ready quicker then they estimate. Jim Wright More

Excellent experience! Mia was fabulous to deal with . She explained all my needed repairs so that I fully understood, and she did it with a cheery and professional attitud Mia was fabulous to deal with . She explained all my needed repairs so that I fully understood, and she did it with a cheery and professional attitude. I chose to wait and she was exactly right on in her time estimate. Mia made my visit completely painless! Thank you! More

Good morning, Eric! I saw Eric within the same few week's period for routine maintenance. The first time it was 7a, right as the service center opened. Mr. Eric has a b I saw Eric within the same few week's period for routine maintenance. The first time it was 7a, right as the service center opened. Mr. Eric has a balance between 'I've been up for a while' and 'however, you might not be a morning person' that is much appreciated. He got down to business v. quickly but with a nice point in the direction of coffee for me. Nice to have service folk who are aware of the time of day; literally. :D More

Oil change-tire rotation I had the pleasure of working with Terry Johnson. He is so polite and has great customer skills. He and Zach are the only one I will work with. I feel I had the pleasure of working with Terry Johnson. He is so polite and has great customer skills. He and Zach are the only one I will work with. I feel I can trust them with being honest of what needs to be done. More

New Tires & Service I brought my 07 Prius in for service in early November. Knowing I needed tires again (3rd set), I asked for recommendations which would have been bett I brought my 07 Prius in for service in early November. Knowing I needed tires again (3rd set), I asked for recommendations which would have been better in snow than the current tires, or the original set, both of which were traction-deficient. Jason recommended either a Michelin or a General Tire Altimax, and that I could/should get other ideas online like at tirerack.com or elsewhere. I've gone with the Altimax, and am quite please with the ride, noise-level, and traction so far (on wet roads, dry, and an inch of snow). Also, I was expecting some additional expense for incidentals since the car has 105K and is 11 years old. It did need some additional work. I've always trusted Luther Toyota to treat me right. And they have done so again. Thank you John D. More

Terrific Experience Appreciated the fine service that was received at Rudy Luther Golden Valley!! Car service was completed promptly and Zach was great to work with. Woul Appreciated the fine service that was received at Rudy Luther Golden Valley!! Car service was completed promptly and Zach was great to work with. Would definitely recommend him. More

Oil change service 25 miles I have used GoldenValley Toyota for for33 years. And I have seen great improvement in service. Also I have purchased at least 6 cars.4 new and 2 us I have used GoldenValley Toyota for for33 years. And I have seen great improvement in service. Also I have purchased at least 6 cars.4 new and 2 used. Maybe more . More

Warranty is a scam Few months ago I purchased a 2015 Toyota Venza from Rudy Luther Toyota. The car was sold as a Toyota certified vehicle with a 1 year bumper to bumper Few months ago I purchased a 2015 Toyota Venza from Rudy Luther Toyota. The car was sold as a Toyota certified vehicle with a 1 year bumper to bumper warranty. Yesterday I took the car in for the 30k schedule maintenance and to deal with two issues: a fog light that was filling with water during rain or at carwash and the passenger window that got stuck open. Upon inspection the fog light was denied being replaced under warranty. For the window issue the fix was to replace the window run ( the plastic molding that guides the glass window up and down ) and the window regulator ( the metal mechanism that moves the window glass up and down ). This work was also denied as being under warranty and the total bill was listed at over $1000. I denied the work for both fog light and window and when picking up the car I spoke with the service manager asking for more details about what the warranty covers. The denial for fog light was not explained at all saying that it was not covered even though the fog light was not cracked and there were not signs of it being damaged on the outside so the issue must have been behind the bumper. The interesting part came regarding the window issue. I was told that the window run ( the plastic molding ) was bent and that damaged the window regulator ( the metal mechanism ). Since the behavior it was that the broken window regulator forced the window at the angle that would stop the electric motor and window would retract ( when moving up and down the window glass was tilted to one side compared to the working window ) in my opinion it makes more sense that the broken metal window regulator that moves the window glass bent the plastic molding vs a plastic molding that only guides the window glass bent the metal mechanism . When asked about this the service manager said that this was a gray area of the warranty. Based on my experience I would not recommend purchasing a used car with any warranty from Rudy Luther Toyota and in general if you prefer to avoid any gray areas when servicing your car I would look somewhere else. More

A company to trust I want the best for the care of my Prius, that's why I keep returning to Rudy Luther for service. Always dependable and trustworthy. I want the best for the care of my Prius, that's why I keep returning to Rudy Luther for service. Always dependable and trustworthy. More