Rudy Luther Toyota - Service Center

Excellent service Jeremy was courteous, timely, and gave great advice and parts recommendations. The service tech did excellent work. Very happy with my experience at R Jeremy was courteous, timely, and gave great advice and parts recommendations. The service tech did excellent work. Very happy with my experience at Rudy Luther! More

Impromptu Service I called to check if I needed an appointment to replace a headlight that had gone out and was told I could stop by the Service Center while they were I called to check if I needed an appointment to replace a headlight that had gone out and was told I could stop by the Service Center while they were open and they would take care of me. When I checked in, I asked if they could also look at the broken front license place mounting due to a small ice-induced bumper car incident last winter. Eric checked to see that they had the parts and even though I had asked for more than a simple headlight replacement by now, he was still gracious about helping me and even offered a little bit of savings I could get if I replaced both headlights at the same time, since the bulbs were the same age. I appreciate Eric and his team's flexibility at helping me without an appointment and the way he looked out for me to prevent me from having to come in a few weeks from now with the other headlight out. I've been a loyal customer of Rudy Luther Toyota for more than 14 years thanks to their Service Center! More

Great service but I would be remiss if I didn't let you know I did not like making my appointment via text. It was time consuming and it did not feel personal. P but I would be remiss if I didn't let you know I did not like making my appointment via text. It was time consuming and it did not feel personal. Please give us the option if we would like to schedule via phone (voice) it text. That would be wonderful customer service. I look forward to see if you do this. More

45,000 mile tuneup I was very pleased with my service on January 14. Terry, was very helpful explaining to me what was needed to be serviced on my car. I had purchas I was very pleased with my service on January 14. Terry, was very helpful explaining to me what was needed to be serviced on my car. I had purchased a set up tires for my vehicle. Although I probably could’ve gone longer, as Terry had explained to me. . I decided to purchased a brand new set, anyways. When I pick up my car. I was concerned about a sound. I came back in and he was kind enough to come out to check on my vehicle and reassure me everything was fine. Also, thanks for washing my car. I forgot what color it was until I picked it up , that day. Very Happyy! More

2016 Toyota Avalon Service Mark Pua was very kind after finding out my husband had passed away in September, 2018. Service was spectacular. I had my 2013 Toyota Avalon totaled Mark Pua was very kind after finding out my husband had passed away in September, 2018. Service was spectacular. I had my 2013 Toyota Avalon totaled in a severe car accident and had purchased a used 2016 Toyota Avalon from my friends at Metro Motor Cars. My new 2016 needed an oil change, wipers, etc. The service is spectacular at this dealership! More

Helpful and fast. The service people are all so friendly, good at explaining the work that needs to be done, very reasonable prices and my car always seems to be ready The service people are all so friendly, good at explaining the work that needs to be done, very reasonable prices and my car always seems to be ready quicker then they estimate. Jim Wright More

Excellent experience! Mia was fabulous to deal with . She explained all my needed repairs so that I fully understood, and she did it with a cheery and professional attitud Mia was fabulous to deal with . She explained all my needed repairs so that I fully understood, and she did it with a cheery and professional attitude. I chose to wait and she was exactly right on in her time estimate. Mia made my visit completely painless! Thank you! More

Good morning, Eric! I saw Eric within the same few week's period for routine maintenance. The first time it was 7a, right as the service center opened. Mr. Eric has a b I saw Eric within the same few week's period for routine maintenance. The first time it was 7a, right as the service center opened. Mr. Eric has a balance between 'I've been up for a while' and 'however, you might not be a morning person' that is much appreciated. He got down to business v. quickly but with a nice point in the direction of coffee for me. Nice to have service folk who are aware of the time of day; literally. :D More

Oil change-tire rotation I had the pleasure of working with Terry Johnson. He is so polite and has great customer skills. He and Zach are the only one I will work with. I feel I had the pleasure of working with Terry Johnson. He is so polite and has great customer skills. He and Zach are the only one I will work with. I feel I can trust them with being honest of what needs to be done. More

New Tires & Service I brought my 07 Prius in for service in early November. Knowing I needed tires again (3rd set), I asked for recommendations which would have been bett I brought my 07 Prius in for service in early November. Knowing I needed tires again (3rd set), I asked for recommendations which would have been better in snow than the current tires, or the original set, both of which were traction-deficient. Jason recommended either a Michelin or a General Tire Altimax, and that I could/should get other ideas online like at tirerack.com or elsewhere. I've gone with the Altimax, and am quite please with the ride, noise-level, and traction so far (on wet roads, dry, and an inch of snow). Also, I was expecting some additional expense for incidentals since the car has 105K and is 11 years old. It did need some additional work. I've always trusted Luther Toyota to treat me right. And they have done so again. Thank you John D. More