Rudy Luther Toyota - Service Center

Recall appt. Just a quick recall appointment for my Toyota Prius. Staff was friendly and helpful. Timely. Only thing I would change is the lady who checked me Just a quick recall appointment for my Toyota Prius. Staff was friendly and helpful. Timely. Only thing I would change is the lady who checked me out at the front desk kept say, “I have no idea, you’ll have to ask one of the service guys about that.” When asked questions about the recall check. This made me feel like a hassle to her & made her look unknowoldgeable. A simple answer in her repertoire like, “I’m unable to answer that but one of our service technicians would be happy to!” With a smile. It’s the little things like that. More

Great dealership. Great service. Everyone is super-friendly and the service is amazingly fast and of high-quality. This is my 3rd car with this dealership and I will continue to shop Everyone is super-friendly and the service is amazingly fast and of high-quality. This is my 3rd car with this dealership and I will continue to shop and get my vehicle serviced here. A+++ More

On the worst bitter day this January I had a late afternoon appointment on that bitter cold day this January. I came into the service department 2 hours earlier as I wanted to get home as I had a late afternoon appointment on that bitter cold day this January. I came into the service department 2 hours earlier as I wanted to get home asap, Marc was great and managed to get my car in line for servicing. He also worked with me re. the amount of service I needed due to cost. The people at check out are efficient and friendly. I have had my Prius 10 years and have never been unsatisfied with the service at Rudy Luther. More

Headlight out I had a headlight out so I came in this morning, Duane wrote me up and my Truck was serviced and turned around within a half and hour. This was e I had a headlight out so I came in this morning, Duane wrote me up and my Truck was serviced and turned around within a half and hour. This was exceptional service. Thank you Luther Automotive More

Excellent Customer Service John Delander and Zach Lofgren really take care of me and my 2001 Prius! Thoughtful, they review my service reports, check carefully what is needed a John Delander and Zach Lofgren really take care of me and my 2001 Prius! Thoughtful, they review my service reports, check carefully what is needed and explain in detail why any repair is needed. Always warm and friendly, no question asked by me is gone unanswered. I have been working with John for several years now and trust his judgement and recommendations totally; Zach may be new however he has demonstrated through his careful listening that he "hears" me, and values my concerns. Absolutely love this team, and also the Prius technicians who have taken beautiful care of my hybrid! This dealership is great - thank you!! More

Excellent Service! Alan Jarvi addressed all my concerns about my 2012 Toyota Highlander Hybrid which was in for a 40,000 mile service. The vehicle was ready in less tha Alan Jarvi addressed all my concerns about my 2012 Toyota Highlander Hybrid which was in for a 40,000 mile service. The vehicle was ready in less than an hour which included a car wash. More

Excellent service Jeremy was courteous, timely, and gave great advice and parts recommendations. The service tech did excellent work. Very happy with my experience at R Jeremy was courteous, timely, and gave great advice and parts recommendations. The service tech did excellent work. Very happy with my experience at Rudy Luther! More

Impromptu Service I called to check if I needed an appointment to replace a headlight that had gone out and was told I could stop by the Service Center while they were I called to check if I needed an appointment to replace a headlight that had gone out and was told I could stop by the Service Center while they were open and they would take care of me. When I checked in, I asked if they could also look at the broken front license place mounting due to a small ice-induced bumper car incident last winter. Eric checked to see that they had the parts and even though I had asked for more than a simple headlight replacement by now, he was still gracious about helping me and even offered a little bit of savings I could get if I replaced both headlights at the same time, since the bulbs were the same age. I appreciate Eric and his team's flexibility at helping me without an appointment and the way he looked out for me to prevent me from having to come in a few weeks from now with the other headlight out. I've been a loyal customer of Rudy Luther Toyota for more than 14 years thanks to their Service Center! More

Great service but I would be remiss if I didn't let you know I did not like making my appointment via text. It was time consuming and it did not feel personal. P but I would be remiss if I didn't let you know I did not like making my appointment via text. It was time consuming and it did not feel personal. Please give us the option if we would like to schedule via phone (voice) it text. That would be wonderful customer service. I look forward to see if you do this. More

45,000 mile tuneup I was very pleased with my service on January 14. Terry, was very helpful explaining to me what was needed to be serviced on my car. I had purchas I was very pleased with my service on January 14. Terry, was very helpful explaining to me what was needed to be serviced on my car. I had purchased a set up tires for my vehicle. Although I probably could’ve gone longer, as Terry had explained to me. . I decided to purchased a brand new set, anyways. When I pick up my car. I was concerned about a sound. I came back in and he was kind enough to come out to check on my vehicle and reassure me everything was fine. Also, thanks for washing my car. I forgot what color it was until I picked it up , that day. Very Happyy! More