Rudy Luther Toyota

Dan Thai was very friendly, professional, and helpful. I did not feel too pressured to make a decision, but also felt that my business with him was important to him. did not feel too pressured to make a decision, but also felt that my business with him was important to him. More

My first service experience with my 2012 RAV4 far exceeded my expectations. Completed work in 30 minutes... communicated tests before car was finished... a very good high tech organization that real exceeded my expectations. Completed work in 30 minutes... communicated tests before car was finished... a very good high tech organization that really seems to specialize in customer service. More

Once again, Rudy Luther Toyota in Golden Valley came through in customer service and quality. Mark and his crew stayed late to get me in for an oil change and tire rotation. They didn't have to. But through in customer service and quality. Mark and his crew stayed late to get me in for an oil change and tire rotation. They didn't have to. But this has been my experience every time I've gone for service. They go the extra mile. Always. With professionalism and care. And they always make me feel welcome. More

My car was completed faster then estimated. Everyone was friendly and curtious. Work was done well as far as I can tell, the wheels haven't come off yet. I would recommend to anyone, I also was talking to friendly and curtious. Work was done well as far as I can tell, the wheels haven't come off yet. I would recommend to anyone, I also was talking to one of the mechanics, Andy hanks, he was very helpful with all my questions. More

Very friendly service people who answered all my questions. Service was done quickly. Parts department personnel also found what I needed in a timely manner and were pleasant to deal with. Ditto questions. Service was done quickly. Parts department personnel also found what I needed in a timely manner and were pleasant to deal with. Ditto the cashier. More

I bought the car (Corolla 2012) in the Toyota Clearance 2012 Period (just a week back) and multiple things happened: I was looking at financing a car with 5000 $ down payment. > My salesperson told me (a 2012 Period (just a week back) and multiple things happened: I was looking at financing a car with 5000 $ down payment. > My salesperson told me (after checking with her office, i presumed) to submit some documents to Toyota finance [for they needed to assess if I was eligible for a loan since I did not have a credit history (I am new to USA)] and if I submitted the document before 5 pm central time, I could drive home the car on the same day -- it was 3:20 pm already so my friend, who had referred me to this dealer, and I went running home to fetch those paper - and we asked one of our other friend to come to the dealer with us so we would be able to drive back both cars (i'm a nervous driver yet so i wanted someone to sit next to me while I drive back the new corolla) - we returned to the dealer's showroom just before 4 pm and found out that we won’t be able to take the car back since the office which were to review my loan status is closed! And we will find the status only on Monday afternoon. On Monday afternoon I received a new request to share my phone bill (as if there was different information on electricity bill - but well!). I received a confirmation that my loan is clear just before 5 pm on Monday. I was at the dealer by 6:30 pm to do the paper work and get my corolla. There the finance guy (don’t remember his name) was very good to me and told me quite a few things which I should have been told by my salesperson (but nevertheless I came to know before I made the payment). > The finance guy also told me something which disappointed me a lot more and I was on the verge of withdrawing my decision. here is what it was about - as per Toyota clearance add, I could buy a corolla with finance @ 0.0% interest rate for 36 months or 0.9% interest rate @ 60 months ... I wanted to go for the 0.0% interest rate deal. But Toyota finance decided to give me the loan only for 32 months saying that as per my visa stamping I would be in USA only for next 32 months so they could not pass my loan for 36 months (the friend who had referred me to this dealer has a Rav 4 on lease agreement from the same dealer for 3 yrs - his lease ending in Mar 2015 while his visa stamp is ending somewhere in beginning of Q4 2014 and we have some friends who have a loan (at god knows what percentage interest rate) approved for 60 months while their visa is for 3 years). how fair is that?? More

Even though we went in for a $40 oil change and ended up with a $1000 worth of replaced parts and service, Andy did a great job delivering excellent customer service by explaining the pros/cons for each ite with a $1000 worth of replaced parts and service, Andy did a great job delivering excellent customer service by explaining the pros/cons for each item and why we should perform the maintenance now vs having to possibly pay more to do it later. More

It was and excellent dealership. Everyone was friendly and eager to be of service. The dealership was very clean and we were always well taken care of. Every one was kind and took great care in making sur and eager to be of service. The dealership was very clean and we were always well taken care of. Every one was kind and took great care in making sure we were comfortable. I could not have asked for anything more. Many thanks for putting together a great team. More

The place was very busy when I arrived for my scheduled oil change a few minutes late. Terry Johnson checked me in a after a very short wait and his follow-up at the conclusion was outstanding. This tea oil change a few minutes late. Terry Johnson checked me in a after a very short wait and his follow-up at the conclusion was outstanding. This team keep rasing the bar in terms of quality customer service. More

Made an evening appt for a recall but came in at noon. Added an oil change and both the oil change and the recall were done in 90 minutes. Appt setting was pleasant, greeter was good, service person had Added an oil change and both the oil change and the recall were done in 90 minutes. Appt setting was pleasant, greeter was good, service person had my paperwork in hand. Excellent experience. More