Rudy Luther Toyota

I always wait for my car and very much appreciate the comfort and convenience of the guest lounge. Today I really appreciated the bananas because I had not had breakfast. Linda Phang, my assistant was comfort and convenience of the guest lounge. Today I really appreciated the bananas because I had not had breakfast. Linda Phang, my assistant was professional, courteous and pleasant. Thank you. More

When looking on Edmund's for prices of a 2012 4 Runner we new what to expect. We were happy to find the Luther price to be below what most people in the Twin Cities were paying. Matt Gilbert went out of new what to expect. We were happy to find the Luther price to be below what most people in the Twin Cities were paying. Matt Gilbert went out of his way to have our vehicle ready in a timely manner and was informative, helpful and friendly. Thanks for the great new vehicle. We love it. More

Jodie Fahey was great in helping me find my truck. I was looking for a very specific model near the end of the year and with Jodie's help I have a beautiful Tundra TRD in my driveway! looking for a very specific model near the end of the year and with Jodie's help I have a beautiful Tundra TRD in my driveway! More

Technician was very crabby and seemed to be hurrying me instead of answering questions I had about problems with my vehicle. Worst service I have ever had at a dealership. I bought my truck at Rudy Luther instead of answering questions I had about problems with my vehicle. Worst service I have ever had at a dealership. I bought my truck at Rudy Luther and had a wonderful experience. I hope the service department will take more time with future customers. More

Anastasia was a pleasure to work with. She took a process that is not very enjoyable for me and made it comfortable and bearable. Pricing was great and everyone was very friendly! Will definitely use this de that is not very enjoyable for me and made it comfortable and bearable. Pricing was great and everyone was very friendly! Will definitely use this dealership again! More

This is the third new car I have purchased from Dan Thai. He has always done a fantastic job of getting me the exact car I want. Always able to answer questions that I have on the car without feeling hurried He has always done a fantastic job of getting me the exact car I want. Always able to answer questions that I have on the car without feeling hurried. More

What a bummer! I have had such a GREAT experience with Michael Gallob, who sold me a car. I would even buy one again if I didn't have to SLINK PAST this all flash, no delivery service department to buy an Michael Gallob, who sold me a car. I would even buy one again if I didn't have to SLINK PAST this all flash, no delivery service department to buy another car from MICHAEL. In the beginning, I had a great experience setting up my appointment to have one of two extra keys reprogrammed (my spare had stopped working, but I had another one from the previous year's model). I even added on having my cabin air filter replaced, just because my scheduling call was such a pleasant experience. But that's where it ended. From the moment I walked in for my appointment, I was treated to terrified stares and standoffishness from the employees on the service floor. I tried to go over the possibilities with the guy who checked me in, but he seemed confused by the fact that the key I was having reprogrammed was not, in fact, working already. He seemed confident that someone would be able to reprogram it, however. Then I got a call: neither of the keys was programmable, the manual keys were not even working in the lock, and replacing the key would cost $240 just for the key body. I was confused: had my keys somehow gotten switched? Was this something they'd seen before? These are reasons you go to the dealership: for answers and for experience with your make and model of car. But, no, it seemed this was something no one had ever seen before. I told Duane to just replace the cabin air filter and I would call back when I had authorization from my company to buy a $240 key. I called back ten minutes later and I was put on hold for 15 minutes, during which time I was reconnected to the front desk many times, then told that the car was finished and ready to pick up. Defeated, I returned to the shop to find that I had been charged the entire key reprogramming fee. The woman who handed me my invoice told me I could talk to someone else if I had a problem with that. So I walked back onto the garage floor. When I approached Duane to ask about this, he said that not only was I responsible for the entire fee, but I would have to pay it again if I decided to buy the key body and have it programmed. I told him that I had tried to call back within a reasonable amount of time, and I asked about the failure of the mechanical key, if it might indicate something that had been wrong with the car when I purchased it - perhaps a mismatch in keys. I was told that I could perhaps try some WD40 in the lock. I guess $60 in diagnostics doesn't cover a squirt of WD-40, or even really trying to solve the problem. With new diagnostics, hooking up to the machine again, and the key body, the whole repair would now be $301, but I got no sense that I would have a manual key that would work for this outrageous price. No, that problem would just be kicked down the road. I called another key maker and they quoted me $250 to come to my house and replace the key, with key cutting and programming. They were helpful with scheduling, and I bet if the programming takes two tries, they'll cover that, and I bet they'll even throw in a squirt of WD40 if it comes to that. And to think, they don't even have a RELATIONSHIP with me. More

I came in looking for a new vehicle but undecided as to whether I wanted a sedan or small SUV. Valerie J worked with me over three visits as I also compared other makes and slowly made up my mind as to wha whether I wanted a sedan or small SUV. Valerie J worked with me over three visits as I also compared other makes and slowly made up my mind as to what I really wanted and how much I would spend. She was informative, patient, and quite helpful. Once I chose my Camry, she worked with me to see what was available/where. I have beenvery pleased with my final choice. Valerie set me up with one techie on pick up day and then helped with a second appt as I needed more start up help with phone synch, navi, and other great but new to me features. Stacy J made paperwork signing efficient and clear and made phone calls and other office trips to make sure we received our $250. gift card on the first day of that promotion when details were a bit "out there". I look forward to my follow up maintenance trips and have been delighted with my new Camry so far. More

I love the friendly team at Luther Toyota. However, my last experience was quite frustrating. I made an appointment online 2 weeks before coming in and requested that my front and rear wiper blades be rep last experience was quite frustrating. I made an appointment online 2 weeks before coming in and requested that my front and rear wiper blades be replaced at the same time as my 10K mile service. I dropped my car off and received a voice message a few hours later telling me that my car was ready, but they couldn't change my rear wiper blade because it wouldn't be in until Friday. (This was on a Wednesday.) Since I checked the boxes stating I needed these things when I made my appointment, why on earth wasn't I notified that the part would not be in on the day of my appointment? My time has now been wasted because I will have to go back to get that rear blade changed. I could have just rescheduled for Friday. Secondly, when I came to pick up my car, the woman at the service desk couldn't find my key/fob. I was told that it was probably in my car, which was outside. A valet was called to help me. Luckily, she was just as dumbfounded as I was at the possibility of my car being outside with the fob inside. She was super helpful and found my fob within a few minutes. (Not in my car outside.) I hope some sort of new process can be implemented for these issues. I truly mean it when I say that everyone is very friendly. They just need some good systems to keep the customer happy for life. More

Rcvd a recall notice for my 2008 Scion XB. Scheduling my appointment online was a breeze and the staff was super friendly. I left my car at the dealership and someone called me to let me know my car was re appointment online was a breeze and the staff was super friendly. I left my car at the dealership and someone called me to let me know my car was ready later in that day. Was in and out within a matter of minutes. Easy and convenient service. More