Rudy Luther Toyota

I love the friendly team at Luther Toyota. However, my last experience was quite frustrating. I made an appointment online 2 weeks before coming in and requested that my front and rear wiper blades be rep last experience was quite frustrating. I made an appointment online 2 weeks before coming in and requested that my front and rear wiper blades be replaced at the same time as my 10K mile service. I dropped my car off and received a voice message a few hours later telling me that my car was ready, but they couldn't change my rear wiper blade because it wouldn't be in until Friday. (This was on a Wednesday.) Since I checked the boxes stating I needed these things when I made my appointment, why on earth wasn't I notified that the part would not be in on the day of my appointment? My time has now been wasted because I will have to go back to get that rear blade changed. I could have just rescheduled for Friday. Secondly, when I came to pick up my car, the woman at the service desk couldn't find my key/fob. I was told that it was probably in my car, which was outside. A valet was called to help me. Luckily, she was just as dumbfounded as I was at the possibility of my car being outside with the fob inside. She was super helpful and found my fob within a few minutes. (Not in my car outside.) I hope some sort of new process can be implemented for these issues. I truly mean it when I say that everyone is very friendly. They just need some good systems to keep the customer happy for life. More

I came in looking for a new vehicle but undecided as to whether I wanted a sedan or small SUV. Valerie J worked with me over three visits as I also compared other makes and slowly made up my mind as to wha whether I wanted a sedan or small SUV. Valerie J worked with me over three visits as I also compared other makes and slowly made up my mind as to what I really wanted and how much I would spend. She was informative, patient, and quite helpful. Once I chose my Camry, she worked with me to see what was available/where. I have beenvery pleased with my final choice. Valerie set me up with one techie on pick up day and then helped with a second appt as I needed more start up help with phone synch, navi, and other great but new to me features. Stacy J made paperwork signing efficient and clear and made phone calls and other office trips to make sure we received our $250. gift card on the first day of that promotion when details were a bit "out there". I look forward to my follow up maintenance trips and have been delighted with my new Camry so far. More

Brought in for oil change & 120M checkup. Expected to pay around $200 max, but ended up w/$700+ bill, so wasn't thrilled, tho the person I dealt w/called several times & explained what they found. Hear I pay around $200 max, but ended up w/$700+ bill, so wasn't thrilled, tho the person I dealt w/called several times & explained what they found. Hear I also have $400-800 more work coming up. I'm not thrilled, but am not sure if it's anyone's fault. I try to take care of my car & do all the recommended maintenance. Just recommended my car to my sister-in-law, who bought one there (new), but I might have qualified my recommendation if I'd realized I had this kind of bill coming up. Since I have a brain injury, I'm not real clear on all that they did. I also was disappointed, tho I've been coming there since I bought the car years ago, that no one had mentioned the Costco discount to me, as I've been a Costco member the entire time and could have saved significant money. More

Rcvd a recall notice for my 2008 Scion XB. Scheduling my appointment online was a breeze and the staff was super friendly. I left my car at the dealership and someone called me to let me know my car was re appointment online was a breeze and the staff was super friendly. I left my car at the dealership and someone called me to let me know my car was ready later in that day. Was in and out within a matter of minutes. Easy and convenient service. More

i had several negotiations with this employee. we agreed upon a price over the phone, which i confirmed with him several times. i was charged $100 more than the price agreed upon. i brought it to t agreed upon a price over the phone, which i confirmed with him several times. i was charged $100 more than the price agreed upon. i brought it to the employee's attention the next day. he said he couldn't refund the money but could give me a $100.00 gas card. he called back later to say he could only give me a $100 gift card. i said i would prefer the $100.00. he said he couldn't do that. i never received gift card. i got a tin of cookies instead. More

This is the second new car I've purchased from Rudy Luther Toyota. Both times I've experienced an excellent relationship with the Sales Person, and felt at home with thier knowledge, experience, commu Luther Toyota. Both times I've experienced an excellent relationship with the Sales Person, and felt at home with thier knowledge, experience, communication and friendliness. Couldn't be happier with both cars, and I feel like both times they went the 'extra mile' to make sure the purchase met my needs. More

The Visit was quick, easy, and everyone was extremely friendly. The waiting area was clean, spacious and made the wait easy. All my experiences to date with the dealership have been great. friendly. The waiting area was clean, spacious and made the wait easy. All my experiences to date with the dealership have been great. More

This is the second RAV4 I have gotten from Rudy Luther's in Golden Valley. I had a very nice expierence with Scott and Stacey. No pressure and ease of purchase. Stacey called my insurance company and got in Golden Valley. I had a very nice expierence with Scott and Stacey. No pressure and ease of purchase. Stacey called my insurance company and got everything switched. I didn't have to do anything. I love my car and that makes it all the better! I would recommend this dealer anytime! Thank you Stacey and Scott! More

I've always felt they do a good job. They seem interested in getting the job done right and are clear on their communication. They're also very good at taking care of you if you need to be shuttled somewhere in getting the job done right and are clear on their communication. They're also very good at taking care of you if you need to be shuttled somewhere - you never feel like you're putting them out. My biggest complaint (and it's not big) is that I usually have to do the research to know what service specials they're running at the time. It's about 50/50 if the person you're talking to knows, so come to the dealership prepared ahead of time so you don't miss out. More

I bought a used car from Luther Toyota. I went in without my spouse and the entire transaction was smooth and respectful. I didn't hear any questions about buying "solo" or felt any patronizing. I'm thrilled my spouse and the entire transaction was smooth and respectful. I didn't hear any questions about buying "solo" or felt any patronizing. I'm thrilled with the vehicle and will use this dealership again. More