Rudy Luther Toyota

It's the experience at the cashier's counter when put through the ringer when writing a check. I've been writing checks here for years on 7+ different Toyotas and when their check approval system doesn' through the ringer when writing a check. I've been writing checks here for years on 7+ different Toyotas and when their check approval system doesn't work you feel like a fraud. Need to find a far better way to treat regular, reliable, and credit-worthy customers at the cashier's counter. I might be back, but I will also now test other dealers who can perform this work....I brought my Lexus LX470 here for service, but now I think I'll take my Land Cruiser to Lexus of Wayzata instead. The intake guys in the garage and the service work itself are very good, but feeling like a possible criminal at the payment counter is unacceptable. She tried to get the system to work 5 times and it wasn't working today. I began to count out cash from my wallet on the counter top and all of a sudden she blurts out "it went through" and when I told her to cancel it I was paying cash it was apparently too late. The mere fact that my check after all these years STILL requires your computerized verification is insulting. You need a far better way to treat your long-time, loyal customers who are extraordinarily creditworthy. More

Rudy Luther employees are friendly and competent. I feel relaxed about turning my car over to them. I appreciate the shuttle service, and the free car wash with oil changes. This time I needed quite a bit o relaxed about turning my car over to them. I appreciate the shuttle service, and the free car wash with oil changes. This time I needed quite a bit of work done, and found Jeremy's explanations to be clear and helpful. A part was ordered incorrectly, so now I need to take the car back. This is frustrating, but I'll get a loaner car to use for the day. This is a reasonable error, and I appreciate their honest service. More

I love to come here! I always bring work to do, as the wait times are sometimes a bit long but the atmosphere and amenities are very conducive to a wonderful experience. I love the big windows, the clean wait times are sometimes a bit long but the atmosphere and amenities are very conducive to a wonderful experience. I love the big windows, the clean bathrooms and waiting area, the coffee selection, the tv's, the fruit. And the people, whom I have come to know because they stay with this dealership, are always very pleasant. And I always look for the inimitable and fantastic Jodi Fahey, the woman who sold me my car. Keep it up. It's very, very pleasant to come and wait for my car! And the car always feels "happier" and drives so nicely when they're done with it. And I LOVE that they wash it and vacuum it out for me. I feel like a queen when I leave your place. Thank you! More

Hi, wanted to write to tell you of my positive experience purchasing a used Scion xB from your dealership. You have great employees that walked me though the sale, items that needed replaced or repaired as p purchasing a used Scion xB from your dealership. You have great employees that walked me though the sale, items that needed replaced or repaired as part of the sale, and the closing/warranty of the xB. I've already told others of your employees and service. Two other things I liked are the waiting area for customers and the building itself. Thanks for the awesome xB and the people who helped make it even awesomer. Ross. More

Sevice was performed in the time quoted and we were provided the discounts as mailed to us. Also, when we initially purchased the RAV4, Boris Sonkin previded otstanding advice and support. provided the discounts as mailed to us. Also, when we initially purchased the RAV4, Boris Sonkin previded otstanding advice and support. More

I don't even know where to begin. First off, the salesman that I dealt with hung up on me, so I called back, he then said he had a customer with him and to call back in five minutes. Upon doing so he never p that I dealt with hung up on me, so I called back, he then said he had a customer with him and to call back in five minutes. Upon doing so he never picked up. I left a message and he never returned my phone call, so I called him back the following morning. This particular sales person was rather rude and short on the phone, needless to say I drove from Sioux Falls, SD anyways to buy a vehicle. He told me to give him my DL number and date of birth so that he could get the paperwork started while I was on my way, that never happened. He also told me to make my cashiers check out for a certain amount, when I finally was able to get to the finance person the check was made out for the wrong amount. Roughly $1200.00 off. I suggested this come out of his (salesmans's) commission and was told this is only a $200.00 deal. So there I sit finally after much delay they agree to do what I suggested and mail the title to the county courthouse where I live so that I could pay the sales tax there. All and all this has been one of the most, if not the most terrible experiences purchasing a car (or anything else for that matter) that I have ever been involved in. TS More

Service is always friendly, on time and fair. They describe the work, offer suggestive services without pressure. The washed car is just icing on the cake describe the work, offer suggestive services without pressure. The washed car is just icing on the cake More

Service appts on-line are plentiful. Time and cost estmates are very accurate. Waiting area is clean, comfortable and quiet.Staff is well trained and friendly. estmates are very accurate. Waiting area is clean, comfortable and quiet.Staff is well trained and friendly. More

Even though I was 50 minutes late for my scheduled appointment, they fit me in and finished the job ahead of the estimate. the end appointment, they fit me in and finished the job ahead of the estimate. the end More

The staff in service are very friendly and knowledgable. The service greeter, Marita is very friendly and pleasant. The service advisors are very knowledgable and explain all costs clearly and in detail. The service greeter, Marita is very friendly and pleasant. The service advisors are very knowledgable and explain all costs clearly and in detail. The cashiers are very prompt and friendly. More