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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.5
151 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 151 reviews

November 14, 2023

Description of the work done was accurate, service was fast, communication was polite, installation was clean. More

by MDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Nov 14, 2023 -

Rudolph Volkswagen of El Paso responded

It's great to hear that Carlos was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
November 13, 2023

Great service and great service advisers. Carlos Tinajero always goes above and beyond our expectations . More

by JSANDOVAL10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Nov 13, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Carlos here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
November 11, 2023

This was a very good dealership. They made me a really good deal. My purchase went very good. More

by aaavila23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Nicole Gabaldon, Armando Raynal
Report | Print
Nov 12, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
November 09, 2023

Very good service, Carlos is a great person who tell me just what I need More

by jhumbertom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Nov 10, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your five-star review. We strive to make sure that all of our customers leave happy. Thank you for choosing Rudolph Volkswagen of El Paso. We truly appreciate your business. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
November 07, 2023

The sales department was very professional in helping me getting an issue resolved. The areas which needs attention is the service department. It is very difícult to find service rep you have been working w More

by ppepino1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree Lara
Report | Print
Nov 10, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
November 03, 2023

Desiree Lara greeted me right away as I walked into building. She was quick to look up my account and schedule tire replacement and battery. She is very efficient and friendly. More

by heriberto.fue992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Nov 05, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Desiree here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
November 02, 2023

I dropped off car at 7:45 am. No one called me from dealerhip all day. I called at 5 pm asking for status. Other dealerships i have gone to I get status updates. Something. Not h More

by jomarosa17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names necessary.
Report | Print
Nov 06, 2023 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
October 31, 2023

I had a good experience and they were good at communicating with me about everything that was going on with my car. More

by MELISSA880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Report | Print
Nov 01, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you, Melissa! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso, we look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
October 27, 2023

Rudolph VW has always been great. This last visit was a little crazy. What should have taken maybe 1 1/2 hours took 7 hours. Something went wrong with my alignment was given to me as More

by BIGDAN5954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Carlos Tinajero
Report | Print
Oct 30, 2023 -

Rudolph Volkswagen of El Paso responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Oct 30, 2023 -

Rudolph Volkswagen of El Paso responded

Hello, Thank you for responding. I'm sorry for the inconvenience during your visit, at Rudolph we like to make sure our work is done correct the first time. Although we took a little longer to correct your alignment, I am glad to hear we were able to correct it and provide you with alternative transportation in the mean time. Bianca Emler Rudolph Volkswagen Service Manager 915-845-8500 ext. 5013

Oct 30, 2023 -

BIGDAN5954 responded

Thanks for all you guys did. After a hiccup you guys corrected all issues. You guys are still my go to company. Car is driving great. Thank you

Helpful
October 21, 2023

Ever since I got the car It has had many problems. An service not that great. More

by Paola Sotelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
Report | Print
Oct 25, 2023 -

Rudolph Volkswagen of El Paso responded

Paola, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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