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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
242 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 242 reviews

September 29, 2024

All employees at Rudolph Volkswagen made my car-buying process extremely smooth and helpful, very professional individuals who are good at what they do and it shows! More

by kristymariet12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Jose Roman, Victor Guerrero
Report | Print
Sep 30, 2024 -

Rudolph Volkswagen of El Paso responded

Kristy, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

September 29, 2024

Quick service and informative of anything extra that was recommended. Very satisfied with the service More

by ccruizhoban86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Carlos Tinajero, Lorena Carillo, Joe Maynez, Bianca Emler
Report | Print
Sep 30, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 25, 2024

Muy complacida con la atención de Desiree y el vendedor Víctor y el gerente Víctor Rocha y todo su personal 🤗🥇🏆 More

by Sycrocha70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Desiree Lara, Lorena Carillo
Report | Print
Sep 26, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad Desiree and our team was able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 24, 2024

I dont like the time you guys take to fix my car month and half More

by GRISELDA_935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Tarin, Carlos Tinajero
Report | Print
Sep 26, 2024 -

Rudolph Volkswagen of El Paso responded

We apologize for the long repair time. We are currently working on fixing this concern. We hope to be able to show an improvement during your next service visit.

September 24, 2024

Pesimo servicio al cliente tiempos de espera muy largos y muy groceros al atenderte como si estuvieras pidiendoles un favor More

by rh.jonsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Gabaldon, Gustavo Guerrero, Victor Guerrero, Juan Navarro, Desiree Lara, Amber Ryland, Carlos Tinajero, Lorena Carillo, Joe Maynez, Bianca Emler
Report | Print
Sep 27, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 24, 2024

Clean Good service Parking Ride to my house Nice costumer service . . Friendly people in the service More

by Mrs honzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Report | Print
Sep 24, 2024 -

Rudolph Volkswagen of El Paso responded

We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 24, 2024

Gracias por arreglar mi carro muy rápido. Creí q iba a estar allí toda la tarde. More

by eacosta60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Sep 24, 2024 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 21, 2024

Had a great Volkswagen experience. melanie was able to help me get my account w Volkswagen set up with no isdues More

by mitzy2coco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Juan Navarro
Report | Print
Sep 22, 2024 -

Rudolph Volkswagen of El Paso responded

Here at Rudolph Volkswagen of El Paso, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Melanie, and it was a pleasure having you at the dealership. We appreciate your review! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

September 20, 2024

Carlos is always very friendly and I always get my car back within a reasonable amount of time. More

by olga_soto426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Sep 20, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Olga, for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad Carlos was able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 19, 2024

It was a good low pressure sale, quick and easy. All question were answered quickly and accurately More

by mottingerw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lam Nguyen, Armando Raynal
Report | Print
Sep 20, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

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