Rudolph Volkswagen of El Paso

Carlos is so knowledgeable and sweet and kind. So professional always on time.Every time I go he makes sure the service what I need and make sure everything is due gets done. Very satisfied! So professional always on time.Every time I go he makes sure the service what I need and make sure everything is due gets done. Very satisfied! More

Excellent service, everything was explained correctly, they contacted me before making any changes and they delivered on time they contacted me before making any changes and they delivered on time More

Worst dealership. The service wait times are super far out. I purchased a brand new Volkswagen and 2 months later, I’m having issues with it. I had my appointment sche The service wait times are super far out. I purchased a brand new Volkswagen and 2 months later, I’m having issues with it. I had my appointment scheduled since 7/30 and requested a loaner vehicle. On the day of my appointment, I show up and the service lady that was helping me was very rude and her lack of unwillingness to help made everything the worst possible experience. They didn’t have a loaner and she stated that the issues with my vehicle was because of me because I was using the wrong gas company. More

El vendedor José Luis Anaya muy profesional las instalaciones muy buenas y limpias y gran variedad de vehículos instalaciones muy buenas y limpias y gran variedad de vehículos More

Desiree Lara, and the entire Rudolph VW team, was helpful through out the entire process. through out the entire process. More

My experience at Rudolph Volkswagen was truly exceptional and beyond compare. Armando provided outstanding service that made a lasting impact on our experience. The dealership's thoughtful amenities, includi and beyond compare. Armando provided outstanding service that made a lasting impact on our experience. The dealership's thoughtful amenities, including a play area for my toddler, created a comfortable environment. What stood out most was the non-judgmental, family-like treatment we received, even when my 2-year-old was having a difficult moment. This level of understanding meant the world to me as a parent. Armando went above and beyond, offering refreshments and accommodating our needs during the test drive. The entire process was remarkably stress-free, embodying the golden rule of customer service. Their warm, welcoming approach made us feel genuinely valued and cared for. I am profoundly grateful for their assistance, attentiveness, and the exceptional experience they provided throughout my car-buying journey. This level of service has undoubtedly earned my loyalty as a customer. While I'm thrilled with my new vehicle, it's the outstanding treatment we received that I'll be enthusiastically sharing with others. Rudolph Volkswagen has set a new standard in customer care, and I'm immensely thankful for how special they made us feel. More

I’m waiting for a light switch that needs to be replaced. Waiting for the call replaced. Waiting for the call More

The Rudolph Volkswagen has a good place and service, thank you Desiree for your time and help. thank you Desiree for your time and help. More

Always friendly service. They communicated with me what my vehicle needed before they did it. They communicated with me what my vehicle needed before they did it. More