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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
181 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 181 reviews

January 26, 2024

Frustrating Not happy about turning vehicle in for five days when the work was done on the fifth day. More

by Uspara
Recommend Dealer
No
Employees Worked With
Dk
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Jan 30, 2024 -

Rudolph Volkswagen of El Paso responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 19, 2024

Very helpful and very nice people, they help me get the best deal I found in the market. More

by anuarsanchez33
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
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Jan 21, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 16, 2024

Always taken care of when I visit Always taken care of with my care when I visit, thank you More

by KRYSTALVILLEGAS2
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
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Jan 16, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Krystal, for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 16, 2024

took engine light to get replaced, 2nd time being worked on (this time part ordered). 2nd day driving vehicle, engine light came on again More

by clara.marshall01
Recommend Dealer
No
Employees Worked With
tech john ansell
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Jan 19, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for providing this feedback, Clara, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 16, 2024

Always a simple and easy buying process at Rudolph! ! Great staff as well!! Thank you Rudolph Family <3 More

by Jmpesq1015
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
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Jan 16, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso, we look forward to having you as one of our valued customers for many more years to come! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 14, 2024

They helped me through my diagnostics and assured me of what was needed for maintenance More

by julianaguilar9784
Recommend Dealer
Yes
Employees Worked With
Rudolph
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Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 14, 2024

The Staff Was Helpful And Stayed Late To Ensure I Left In The Vehicle I Wanted. More

by TORREY524
Recommend Dealer
Yes
Employees Worked With
Lam Nguyen, Lam Nguyen
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Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rudolph Volkswagen of El Paso, we look forward to having you as one of our valued customers for many more years to come! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 14, 2024

Very good customer service The staff is very friendly and the service is very satisfactory, I would recommend it. More

by Hcebamor
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Victor Rocha
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January 14, 2024

It was good , they gave me the attention even though I didn't have an appointment More

by LAMALIA806
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero, Carlos Tinajero
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Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 14, 2024

Always excellent Friendly and thorough Work is always done in a timely manner and car is clean when picked up More

by elaine.r.vasquez
Recommend Dealer
Yes
Report | Print
Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

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