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Rudolph Volkswagen of El Paso

El Paso, TX

4.4
235 Reviews

5505 S Desert Blvd

El Paso, TX

79932

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Showing 235 reviews

October 16, 2024

Excellent customer service, detailed explanation and dedication to needs of customer. He spend patiently enough time for us to be comfortable. More

by joselescobedo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Humberto Ceballos
Oct 16, 2024 -

Rudolph Volkswagen of El Paso responded

Jose, Thanks for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

October 15, 2024

You have a wonderful customer service. The only thing is the wait time it takes More

by nellyyanez504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto Ceballos. He is amazing, Eric Gentry, Victor Rocha, Alex Tarin, Desiree Lara
Oct 16, 2024 -

Rudolph Volkswagen of El Paso responded

Nelly, Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 12, 2024

Great service, friendly and knowledgeable staff . Always wiling to go above and beyond. Always a great visit More

by angiemtz054.am
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Emler, Eric Gentry, Victor Rocha, Melanie Gabaldon, Brian Lane, Amber Ryland, Lorena Carillo, Bianca Emler
Oct 13, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Angie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso. We look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 12, 2024

The service techs seem good. However, getting a hold of Carlos or getting him to return your call is extremely difficult. More

by h.mtz72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Oct 13, 2024 -

Rudolph Volkswagen of El Paso responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 12, 2024

Very attentive personnel. They completed the service on time. I feel secure driving my car. More

by PAULAECLAGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Oct 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 11, 2024

Good service all round. Dealership was very nice and welcoming. Vendors all had very good service. More

by Zulma Guzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto Ceballos , Desiree Lara
Oct 11, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 10, 2024

The work was completed quickly and we were informed about some concerns that needed to be addressed at a later date. More

by JKUNCEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland, Carlos Tinajero, Lorena Carillo, Joe Maynez, Bianca Emler
Oct 11, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 10, 2024

Very attentive and courteous. She greated my family and me with a smile. And was fast to have my service done. More

by HR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Oct 11, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 10, 2024

Very professional and courteous. Does explain well. Good customerservice. Does call when completed and does extra if vehicle has recall. More

by Adrian.Rios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Oct 11, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your kind words, Adrian, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 10, 2024

Great customer service. Always great communication and always willing to help. Keep it up team! More

by anhernandez3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Oct 11, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

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