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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
253 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 253 reviews

November 07, 2024

Both service advisers that I dealt with were bad, unprofessional and gave me the impression that they did not want to deal with the issue that I had taken the car in for. The issue with my Volkswagen More

by JORDONEZDPD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Ryland
Report | Print
Nov 13, 2024 -

Rudolph Volkswagen of El Paso responded

We're sorry to hear about your experience, Jordon, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 06, 2024

Good experience. Found what I was looking for at a reasonable price. Information was thorough and can’t beat it. Thanks! More

by Agustin Becerra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Armando Raynal
Report | Print
Nov 10, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

November 04, 2024

Armando was great at showing us the new car and all its features. Victor really worked with us. More

by Jocelyn Antiga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Armando Raynal
Report | Print
Nov 05, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Amando and our team here at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

November 04, 2024

Everyone at the dealership was super helpful and attentive. It didn’t take long for me to get helped. More

by Jocelyn Antiga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Aguilar, Victor Rocha, Desiree Lara
Report | Print
Nov 05, 2024 -

Rudolph Volkswagen of El Paso responded

Jocelyn, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 03, 2024

Efficient and easy to talk to communicate/decide on a car that fit into my liking. More

by sofia.gfuentes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Gustavo Guerrero, Victor Guerrero
Report | Print
Nov 05, 2024 -

Rudolph Volkswagen of El Paso responded

Sofia, Thanks for your feedback on your recent visit to Rudolph Volkswagen of El Paso. It's great to hear that we were able to assist you and that you had such a positive experience. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

November 03, 2024

They were very helpful and took care of issue and were courteous, timely, and provided all relevant options. More

by begonzal123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Nov 05, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear Desiree and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 02, 2024

Scheduled my appointment to get my Jetta checked out for its regular maintenance. They let me know what the maintenance would consist of, and got taken care of right away. More

by norabettise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Nov 05, 2024 -

Rudolph Volkswagen of El Paso responded

Nora, Thank you so much for your kind words for our team, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 30, 2024

I love going to Rudolph because they have great customer service always make you feel welcome. Answer any questions you may have. More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Oct 31, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Patti, for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 29, 2024

Great service, friendly and knowledgeable staff. Always willing to go above and beyond, your team always makes a service visit a great experience More

by angiemtz054.am
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Aguilar, Victor Rocha, Brian Lane, Danielle Alva, Amber Ryland, Bianca Emler
Report | Print
Oct 29, 2024 -

Rudolph Volkswagen of El Paso responded

Angie, Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 28, 2024

Best service in El Paso for Volkswagen! You can safely trust your car to them. More

by TEXNTASHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Bianca Emler
Report | Print
Oct 28, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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