Rudolph Volkswagen of El Paso
El Paso, TX
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Great service, friendly and knowledgeable staff. Always willing to go above and beyond, your team always makes a service visit a great experience Always willing to go above and beyond, your team always makes a service visit a great experience More
It seems your service department is very busy but I did find it strange when I was told that the part required to fix the recall issue might not be in stock, that surprised me as you gave me the appointmen find it strange when I was told that the part required to fix the recall issue might not be in stock, that surprised me as you gave me the appointment at least a month in advance. More
Armando and Victor were both great at navigating the process. Melanie explained everything clearly to me and was great help. process. Melanie explained everything clearly to me and was great help. More
I am very happy with Mr. Carlos Tinajero. I bought an almost new VW Jetta which had a problem in the beginning. Mr. Tinajero took care of it and Mr. John from Service checked Carlos Tinajero. I bought an almost new VW Jetta which had a problem in the beginning. Mr. Tinajero took care of it and Mr. John from Service checked it out and fixed it. Since then, the car runs perfectly. Thank you! More
Everything went well. The advisor, Desiree, kept me up to date with text messages and my vehicle was completed ahead of promised time. Thank you! The advisor, Desiree, kept me up to date with text messages and my vehicle was completed ahead of promised time. Thank you! More
I had a not so favorable experience the first day I went . The only reason I returned it is because the sales person Jose Ayala went above and beyond to make sure I had a very favorable and good experience. . The only reason I returned it is because the sales person Jose Ayala went above and beyond to make sure I had a very favorable and good experience. the only other issue I have Is it it hasn’t been even a week with my new car, and I had to take it to service because there was something wrong with the door. Now they’re telling me that they might keep my car For several days. It is a huge inconvenience that after getting a new car now, I have to be without it and it’s a bit disappointing The slow turnaround in order to fix the door of a brand new car More