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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
277 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 277 reviews

January 17, 2025

Bad service, we no longer trust on their honesty, they hold information and poor customer service. More

by vero.rivera.arteaga@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the names, we have been there more than 7 times and the conclusion has worsened., Desiree Lara, Amber Ryland, Carlos Tinajero, Lorena Carillo, Joe Maynez, Bianca Emler
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Jan 21, 2025 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 16, 2025

Overall it was a good experience. The buying process was easy and Jose was really helpful. However, I didn't feel I had much options. No complimentary services were offered. More

by soberanis.i90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Anaya , Alex Tarin
Report | Print
Jan 16, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 15, 2025

People excellent. Vehicle delivered had damaged or scratched paint on top of the back power hatch. I don’t know why this was not detected during final inspection or wa More

by marcovalles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Humberto Ceballos
Report | Print
Jan 16, 2025 -

Rudolph Volkswagen of El Paso responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 14, 2025

Very poor service. Takes for ever to find a date for the dealership to diagnose a problem and so far they have not been able to identify the issue since they replaced t More

by ppepino1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree Lara, Bianca Emler
Report | Print
Jan 18, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 11, 2025

Quick, efficient, friendly service! No hassles, just took my vehicle right away, even though I was returning to correct a previous service, they accommodated to my needs. More

by Gabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Report | Print
Jan 13, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you, Gabriel! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso. We look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 09, 2025

Good experience, even got a 50% happy hour discount on oil change i didn't knew about it More

by eduardoguerrav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Jan 10, 2025 -

Rudolph Volkswagen of El Paso responded

Eduardo, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 07, 2025

Good experience buying our car, excellent attention from Armando and Alex explaining all options and advantages of the car and deal. More

by jnakid
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Armando Raynal
Report | Print
Jan 08, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your kind words for Armando and Alex, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 03, 2025

Great service excellent shuttle service every body is friendly I would definitely recommend Rudolph VW More

by JUANALANIZ27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Aguilar, Victor Rocha, Alex Tarin, Destiny Valdez, Desiree Lara, Carlos Tinajero
Report | Print
Jan 03, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you so much, Juan, for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 02, 2025

Very friendly and helpful in the service department, especially Amber & Desiree. Thank you for being so attentive More

by mecastillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland
Report | Print
Jan 02, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this service review. We're happy to hear Amber, Desriee, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 02, 2025

Very fast and friendly service. I appreciated the appoint time. Thank you for your attention to detail. More

by edramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Jan 02, 2025 -

Rudolph Volkswagen of El Paso responded

Ed, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

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