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Rudolph Volkswagen of El Paso

El Paso, TX

4.4
235 Reviews

5505 S Desert Blvd

El Paso, TX

79932

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Showing 235 reviews

October 29, 2024

Great service, friendly and knowledgeable staff. Always willing to go above and beyond, your team always makes a service visit a great experience More

by angiemtz054.am
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Aguilar, Victor Rocha, Brian Lane, Danielle Alva, Amber Ryland, Bianca Emler
Oct 29, 2024 -

Rudolph Volkswagen of El Paso responded

Angie, Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 28, 2024

Best service in El Paso for Volkswagen! You can safely trust your car to them. More

by TEXNTASHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Bianca Emler
Oct 28, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 27, 2024

It seems your service department is very busy but I did find it strange when I was told that the part required to fix the recall issue might not be in stock, that surprised me as you gave me the appointmen More

by MYLILMYKEY
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Oct 27, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your review! It has been a pleasure serving you. Please don't hesitate to reach out if you need any further assistance, we are always happy to help here at Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 22, 2024

You people is the best and the service is perfect. Thank you for your good job. Congratulations. More

by HECTORFLORES5659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Oct 22, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Hector, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 20, 2024

Armando and Victor were both great at navigating the process. Melanie explained everything clearly to me and was great help. More

by Jocelyn Antiga
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Armando Raynal
Oct 21, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, Jocelyn, and we hope to see you again! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

October 20, 2024

She responds to customers very kindly and professionally. However, I hope the long waiting time after the service request can be improved. More

by Hyunjun Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Oct 21, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 19, 2024

I am very happy with Mr. Carlos Tinajero. I bought an almost new VW Jetta which had a problem in the beginning. Mr. Tinajero took care of it and Mr. John from Service checked More

by elewis30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Oct 20, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 18, 2024

Everything went well. The advisor, Desiree, kept me up to date with text messages and my vehicle was completed ahead of promised time. Thank you! More

by HONDA2575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Oct 20, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy and it's great to hear about your excellent experience with Desiree here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 17, 2024

This dealership lies to get the sale and the service department is just as bad. More

by HeatherC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex sales , Desiree Lara, Bianca Emler
Oct 20, 2024 -

Rudolph Volkswagen of El Paso responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

October 17, 2024

I had a not so favorable experience the first day I went . The only reason I returned it is because the sales person Jose Ayala went above and beyond to make sure I had a very favorable and good experience. More

by vvvegar2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ayala , Victor Rocha, Melanie Gabaldon
Oct 18, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

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