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Rudolph Volkswagen of El Paso

El Paso, TX

4.4
309 Reviews

5505 S Desert Blvd

El Paso, TX

79932

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Showing 309 reviews

March 24, 2025

Rudolph Volkswagen's service department does a great job! They are very friendly, they get my car's service completed in a timely manner and they do a thorough inspection of my car and their prices seem rea More

by comm55real
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Mar 25, 2025 -

Rudolph Volkswagen of El Paso responded

We are excited to hear your positive feedback on your service visit here at Rudolph VW! We look forward to serving you in future! Desiree Lara Service Manager desireel@rudolphcars.com

Mar 25, 2025 -

Rudolph Volkswagen of El Paso responded

We are excited to hear your positive feedback on your service visit here at Rudolph VW! We look forward to serving you in future! Desiree Lara Service Manager desireel@rudolphcars.com

March 24, 2025

Desiree went above and beyond to make sure I was informed every step of the way, and she made what could’ve been a hassle feel like a breeze. Her communication was clear, her attitude was positive and welcom More

by ALECPEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Mar 26, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear Desiree and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 23, 2025

Con Francisco Espinosa, nuestro vendedor estrella y Juan Navarro, fueron de muchísima ayuda, orientation, einformación proporcionada como siempre. More

by LOSTRESGARCIAS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Espinosa y Juan Navarro
Mar 26, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear that Francisco, Juan, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 23, 2025

Armando helped me buy my new car good options and treatment. He answered my questions, Melanie also helped me in process of signing documents. I feel happy with my new car. Thanks More

by marfe1206
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Armando Raynal
Mar 26, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to write this review, and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! Armando, Melanie, and our team here at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

March 16, 2025

My sales agent was Francisco and he was wonderful to work with also, the finance manager Melanie was a positive experience as well. The overall process was smooth. No back and forth or feeling you spent all More

by jtosado
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Espinoza , Melanie Gabaldon
Mar 17, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your thoughts on working with Francisco, Melanie, and our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 16, 2025

Humberto was great he listened to what I wanted and delivered. He was very kind and very kind and knowledgeable. Melanie was great to work with as well the whole process was quick and simple. Will high More

by sanchez1626
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Humberto Ceballos
Mar 17, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Humberto, Melanie, and our team here at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

March 15, 2025

I saw some improvement in the service from my previous visit, hopefully they will keep that way. Thank you. More

by jose.ochoa0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Alva
Mar 17, 2025 -

Rudolph Volkswagen of El Paso responded

Jose, Thank you for the kind words for our service department! Danielle and our team look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 14, 2025

No fair to rate it based on my experience with one person, I believe her name was Desiree. Every time I have an issue with my car she said that it was going to take a week to get a technician to check More

by chalflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree Lara, Amber Ryland
Mar 20, 2025 -

Rudolph Volkswagen of El Paso responded

Artem, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 13, 2025

I was very pleased with the customer service I have received with the folks at VW! Thank you all for making it a pleasant experience! Thumbs up! More

by jccalderon.777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland
Mar 13, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 13, 2025

Everyone there did a great job of handling the purchase of my car. Great experience! More

by jarvizu99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge, Victor Rocha, Brian Lane
Mar 13, 2025 -

Rudolph Volkswagen of El Paso responded

Thanks for your feedback on your recent visit to Rudolph Volkswagen of El Paso. It's great to hear that we were able to assist you and that you had such a positive experience. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com