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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
277 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 277 reviews

February 08, 2025

El trato fue perfecto pero estoy decepcionado por el problema que tengo y quiero hablar con el manejador de agencia More

by cmeny8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Lorena Carillo
Report | Print
Feb 08, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to provide your feedback. I am happy to hear that the customer service you received was great however, I understand there may still be an issue that needs to be addressed. I would like to help address your concerns.. Please send me a message with your contact information so that I can reach out to you to discuss your concerns in detail. Desiree Lara Service Manager desireel@rudolphcars.com

February 08, 2025

Outstanding group, very professional at all times. I have always had an excellent experience with the entire service team. More

by wchives
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Lorena Carillo
Report | Print
Feb 08, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to provide your feedback. Here at Rudolph VW we strive to provide exceptional service at every visit and we are excited to hear that your experience with us is always excellent! Thank you for choosing Rudolph VW, we appreciate your business. Desiree Lara Service Manager desireel@rudolphcars.com

February 06, 2025

Humberto is such a helpful person, he's always on top of things and cares about my needs. He made sure I got the best deal on the car I wanted! More

by maely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Aguilar, Alex Tarin, Humberto Ceballos
Report | Print
Feb 06, 2025 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. Humberto and our team appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 04, 2025

Long time customer at Rudolph VW. First time I received the Run around and surly customer care form a Service Writer. Took a month to get any idea of goings on. More

by GAKELPASO
Service Communication
Recommend Dealer
No
Employees Worked With
Edith was the Service Writer I talked with
Report | Print
Feb 04, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for your feedback. We appreciate your business as a long time customer at Rudolph VW and I am sorry to hear that this visit did not meet your expectations. Quality customer service is our number one priority, I would like to discuss your visit in detail and see if we can address any issues you may still have. Please feel free to contact me directly at 915-845-8500 ext. 5018 or desireel@rudolphcars.com Desiree Lara Service Manager

February 01, 2025

Excellent service, thank you for being what you are. You have a professional people for the customer service. Thank you More

by armandoarroniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Report | Print
Feb 03, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Armando, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 27, 2025

Good to do business with Rudolph, you listen, thank you guys, I’ll be back on my next purchase, Thank you. More

by johnny05301974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Armando Raynal
Report | Print
Jan 27, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Volkswagen of El Paso. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 24, 2025

Staff has positive attitude and professionalism. Great looking facility. you can see that everyone is on top of their game. More

by lmrubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Lorena Carillo
Report | Print
Jan 25, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 24, 2025

Excelente servicio, la atención desde front desk hasta la entrega de la unidad fue muy buena More

by jr_martin_100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Lorena Carillo
Report | Print
Jan 25, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 24, 2025

I am very happy with the customer service I received there. Everyon is very friendly and really professional More

by nellyyanez504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Humberto, Desiree Lara
Report | Print
Jan 25, 2025 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive experience, Nelly! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 18, 2025

Your dealership is selling Atlas under deceptive practices since you all aware the brakes make a horrible noise and you all can't fix it and expect a customer to drive a 58k car around noisey brakes More

by rebecacp72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edith, Juan Navarro
Report | Print
Jan 22, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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