Rudolph Volkswagen of El Paso

In general I had received good service until I took my Taos in for the 30,000 miles service, they informed me that they had to replace the rear brakes. I was surprised since I have never had to make that Taos in for the 30,000 miles service, they informed me that they had to replace the rear brakes. I was surprised since I have never had to make that expense in any of my previous vehicles with only 30,000 miles, I asked why they had not informed me of the problem in the service of the 20,000 miles who surely already knew about the problem to which the employee replied that was why they gave me the report that I should have seen it. it seemed to me a rude way of answering since I didn’t know how to interpret the the numbers in that report I researched on the internet and I realized that all the 2022 Taos had this problem. I asked if VW could cover it and the employee told me that he didn’t earn enough to pay my bill, which would amount to a little over $600 dll. I thought it was disrespectful since I didn’t ask him to pay it for me, but rather the VW company. More

Thank you all for all the help and being so patient with all my questions! all my questions! More

Excellent customer service in all departments. Everybody was very courteous and they answered all my questions. Everybody was very courteous and they answered all my questions. More

Very responsive and reliable service, available on time found my solution in a timely manner found my solution in a timely manner More

I would definitely recommend this dealership. Salesman was very professional and never pushy. Love our vehicle! Salesman was very professional and never pushy. Love our vehicle! More

No stars kemp my vehicle for 4 days for a tire and didn't even have a loaner vehicle i could use while my vehicle was in the shop kept getting transfer to deferent people over the phone and still did not get even have a loaner vehicle i could use while my vehicle was in the shop kept getting transfer to deferent people over the phone and still did not get helped poor service!!!!! More

Great customer service! Got exactly what I wanted at a great price!! Love my Taos! Got exactly what I wanted at a great price!! Love my Taos! More

Carlos and everyone (including John the Technician that I always request) are so helpful all the time! always request) are so helpful all the time! More

Horrible service. Took them about a month to diagnose my vehicle and waited another six for it to actually get fixed. Carlos was very rude and disrespectful to my self Took them about a month to diagnose my vehicle and waited another six for it to actually get fixed. Carlos was very rude and disrespectful to my self and my partner. Sold my car the very next day after it was fixed just to never have to deal with vw and that dealership again. More

Desiree was great! Vehicle was ready as promised and serviced well! Thank you! Will return for sure! Vehicle was ready as promised and serviced well! Thank you! Will return for sure! More