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Rudolph Volkswagen of El Paso

El Paso, TX

4.4
235 Reviews

5505 S Desert Blvd

El Paso, TX

79932

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Showing 235 reviews

June 07, 2023

I would definitely recommend this dealership. Salesman was very professional and never pushy. Love our vehicle! More

by debrahernandeziv
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Anaya, Victor Rocha, Alex Tarin
Jun 07, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso, Debra, we look forward to having you as one of our valued customers for many more years to come! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Jun 15, 2023 -

debrahernandeziv responded

It was an enjoyable experience! Thank you!

May 29, 2023

No stars kemp my vehicle for 4 days for a tire and didn't even have a loaner vehicle i could use while my vehicle was in the shop kept getting transfer to deferent people over the phone and still did not get More

by juanjauregui40.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Ryland
May 30, 2023 -

Rudolph Volkswagen of El Paso responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Juan, and hopefully, we can get to the bottom of this. Dominique Valdez Sales Manager Dominiquev@rudolphcars.com

May 10, 2023

Great customer service! Got exactly what I wanted at a great price!! Love my Taos! More

by barkssn5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Armando Raynal
May 11, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dominique Valdez Sales Manager dominiquev@rudolphcars.com

May 08, 2023

Carlos and everyone (including John the Technician that I always request) are so helpful all the time! More

by JEANEGREINERBILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ansell Master Mechanic (Technician I always request), Desiree Lara, Carlos Tinajero, Lorena Carillo
May 08, 2023 -

Rudolph Volkswagen of El Paso responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rudolph Volkswagen of El Paso, Jeane, we look forward to having you as a valued customer for many years to come! Rachel Hinojos Service Manager RachelH@rudolphcars.com

May 05, 2023

Horrible service. Took them about a month to diagnose my vehicle and waited another six for it to actually get fixed. Carlos was very rude and disrespectful to my self More

by g.lerma77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Hinojos, Humberto Ceballos , Carlos Tinajero
May 05, 2023 -

Rudolph Volkswagen of El Paso responded

I am so sorry you felt that way. That is unlike us! Carlos and the other advisors routinely rank very high in surveys sent out by VW. If i can be of any help to you or your partner in the future please reach out to me. Carlyle Meeks Service Director

April 28, 2023

The lady who helped me was very kind and knowledgeable. Very professional and great service. More

by richica7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Lorena Carillo
Apr 30, 2023 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Rachel Hinojos Service Manager RachelH@rudolphcars.com

April 28, 2023

Desiree was great! Vehicle was ready as promised and serviced well! Thank you! Will return for sure! More

by brian.mathison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Apr 30, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. We look forward to working with you again. Rachel Hinojos Service Manager RachelH@rudolphcars.com

April 27, 2023

Excellent customer service, mister Juan Navarro and Miss Nicole where super realistic on providing us what we wanted. More

by felicianojosue630
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Nicole Gabaldon, Juan Navarro
Apr 30, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for sharing your experience with us! We're happy to hear it went well with both Juan and Nicole. We hope you enjoy your new vehicle, Felicia. We truly appreciate your five-star feedback. Dominique Valdez Sales Manager dominiquev@rudolphcars.com

April 27, 2023

This dealership was wonderful. From the moment we arrived we were treated with the most respect and all the staff were very kind and generous. We are thankful for all Jose’s help f More

by MrsHernandez23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Nicole Gabaldon, Jose Roman
Apr 30, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to leave us this fantastic five-star review. Congratulations on the purchase of your new family vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Volkswagen of El Paso, Mrs. Hernandez! Dominique Valdez Sales Manager dominiquev@rudolphcars.com

April 21, 2023

They always take care of vehicle fast and efficient. I drive 20 minutes to have my car service because they are always excellent. More

by lluviah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Rocha
Apr 22, 2023 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rachel Hinojos Service Manager RachelH@rudolphcars.com