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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
235 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 235 reviews

August 19, 2023

Smooth, quick The transaction went smoothly and the problem was corrected quickly. Service was overall good More

by johnstonfamily815
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero, Carlos Tinajero
Report | Print
Aug 21, 2023 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

August 17, 2023

The experience with the sales man from Rudolph Chevrolet John James was great. On the other hand the experience with the finance guy of Rudolph VW was weird, it felt like the gentleman man was on a rush to More

by josearreola_7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John James , Alex Tarin
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Aug 17, 2023 -

Rudolph Volkswagen of El Paso responded

Dear Mr. Arreola, I apologize if I made you feel rushed in the business office. Saturdays are our busiest days so I try to complete the paperwork purchase experience in a timely and efficient way. Gratefully, Alex Tarin

August 03, 2023

Ever since construction started the service has been horrible. I go to Rudolph because Rachel always gave us great service. Mr.Tinajero and Desiree are also very efficient and nice. Mazda employees are More

by aldosa13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree Lara, Carlos Tinajero
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Aug 03, 2023 -

Rudolph Volkswagen of El Paso responded

I am so sorry that you are having trouble with our Mazda service. We are under remodeling construction and with the shop separated we do have a few hurdles to clear. Please understand we're doing the absolute best we can, and we have your interest at heart. Rachel is sorely missed, however we have promoted Lorena and she is training to be our new manager. Please bear with us during the next few months. The new remodeled Mazda building will be so wonderful and inviting! Carlyle Meeks Service Director

July 28, 2023

Always a pleasure to deal with their staff. If I have any questions they always have time to explain or bring out their technicians. Shuttle service is amazing. More

by RSALCIDOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Carlos Tinajero
Report | Print
Jul 28, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

July 20, 2023

Great overall experience. Top-notch service! I would recommend this dealership to others looking for an automobile More

by dolivas2do
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Alan Kaplan, Armando Raynal
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Jul 21, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

July 19, 2023

Good and efficient service. Carlos was very courteous and responsive Loaner car was very convenient More

by Wmm2812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Carlos Tinajero, Lorena Carillo, Joe Maynez
Report | Print
Jul 20, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that you enjoyed the loaner and that Carlos delivered a good experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

July 17, 2023

I did not have appointment but was taken right in. The part was available in stock and was replaced immediately. I was home in an hour. Great service and very pleasant staff. More

by nwatters75
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Jul 17, 2023 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

July 12, 2023

Muy buen servicio al personal y efectivos , me ayudaron con el problema que tenía en mi carro More

by davidmercado3253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Jul 13, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you, David, for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

July 05, 2023

Was faster than expected. Friendly service. I like how they tell you what you’re car may need. More

by DOPEY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Jul 06, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

June 29, 2023

You guys are great! ! Good staff and pleasant to talk to!! Wouldn’t go anywhere else. More

by MRUBIO98
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Carlos Tinajero
Report | Print
Jun 29, 2023 -

Rudolph Volkswagen of El Paso responded

Thanks for your feedback on your recent visit to Rudolph Volkswagen of El Paso. It's great to hear that we were able to assist you and that you had such a positive experience. We hope you will continue to visit us for all of your vehicle needs! Lam Nguyen Sales Manager lamn@rudolphcars.com

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