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Rudolph Volkswagen of El Paso

El Paso, TX

4.4
235 Reviews

5505 S Desert Blvd

El Paso, TX

79932

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Showing 235 reviews

December 01, 2024

Desiree was very kind, helpful, informative and attentive that’s why I go to that dealer to do the services for my vehicle because of how Desiree takes care of me. More

by Angel Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Carlos Tinajero
Dec 02, 2024 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you out, Angel. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 01, 2024

Excellent customer service, and very clean place, with amenities. Everyone was professional. I will be bringing my vehicles here from now on, customer for life. More

by brianjroebuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Carlos Tinajero, Lorena Carillo, Joe Maynez, Bianca Emler
Dec 02, 2024 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 01, 2024

I had a great experience at Rudolph VW. Staff was attentive, professional, kind and they worked very hard to assure that I got exactly what I was looking for. I highly recommend them More

by ckilgoree
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Melanie Gabaldon, Humberto Ceballos , Victor Guerrero
Dec 02, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

November 30, 2024

I like the service thanks for you help I will recomend to my friends . Thanks More

by criverafranco922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Lorena Carillo
Dec 02, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your kind review, Franco! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 24, 2024

Gran servicio, gran experiencia, mucha satisfacción, buen precio. Vendedores atentos y sinceros Gracias Issac por mi trato tan amable. More

by RICARDO-RH2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ISAAC, Alex Tarin
Nov 26, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Ricardo! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

November 22, 2024

Great service! Always friendly Thank you. I’m buying my next car with you! Thanks again More

by SANDRASOTO24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Carlos Tinajero
Nov 23, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Sandra! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso. We look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 19, 2024

I've had the pleasure of working with Desiree and sometimes Amber. Great communication. Don't know the names of mechanics, but they always do a wonderful job. We just need to "clone" the mechanics More

by DAWNA
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland
Nov 20, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 17, 2024

Your customer service reps have a terrible attitude. They think they are doing us a big favor in receiving our cars for service or repairs and don’t respect us. Please let them know that we spent alre More

by mo_century21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree Lara
Nov 21, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 17, 2024

The service department staff - Desiree , was exceptionally nice and attentive. She took care of my vehicle and kept me posted on the process . Thank you VW ! More

by abercrombie1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Nov 18, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 12, 2024

I always take my Tiguan in to Rudolph Volkswagen for service. I always find them to be courteous, professional and thorough. My car is serviced promptly and professionally an I leave with a feeling of More

by CKALMANLCPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Raynal, Desiree Lara, Amber Ryland
Nov 13, 2024 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

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