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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
307 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 307 reviews

April 10, 2025

Was not satisfied with the results of my truck repair. Also took very long to get my truck back. More

by Letty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Rocha, Victor Guerrero, Amber Ryland
Report | Print
Apr 10, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

April 08, 2025

Have been going to Rudolph VW for 12 years and always get great service and appreciate the wonderful assistance I am provided. Convenient location and friendly employees. More

by CT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland
Report | Print
Apr 08, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

April 05, 2025

Miss Desiree the manager was very professional and friendly ,she explained me about my doubts very well More

by TOMATINA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Apr 05, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

April 04, 2025

Great service as always. . Employees are very kind and they explain everything in an easy manner to me. More

by archundiabordier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland
Report | Print
Apr 04, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 28, 2025

Great service by Jose Luis Anaya, he help me out with my purchase thank you More

by chfranco007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Luis Anaya, Victor Rocha, Melanie Gabaldon, Danielle Alva, Destiny Valdez, Jorge Deanda
Report | Print
Mar 29, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

March 28, 2025

Good costumer service, they did the maintenance pretty fast. They did not took too long. More

by garciabetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edith Perez
Report | Print
Mar 29, 2025 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 27, 2025

I was very pleased with the service Mr. Guerrero provided. He was very attentive to what I was looking for in the vehicle. Great Customer Service More

by ordonezwn82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Guerrero
Report | Print
Mar 27, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

March 25, 2025

Communication was very slow and I was not told what was happening to my car or the price until the end More

by DOMICOLLIERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Humberto Ceballos , Desiree Lara, Amber Ryland
Report | Print
Mar 25, 2025 -

Rudolph Volkswagen of El Paso responded

We strive to provide a positive experience with every visit and it sounds like we failed here. We'd love the opportunity to discuss your visit in detail and clear up any issues that we can. I am happy to reach out to you directly to discuss if you can provide your direct contact information. Thank you for taking the time to provide your feedback as this helps us to improve. Desiree Lara Service Manager desireel@rudolphcars.com

March 24, 2025

Desiree went above and beyond to make sure I was informed every step of the way, and she made what could’ve been a hassle feel like a breeze. Her communication was clear, her attitude was positive and welcom More

by ALECPEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Mar 26, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear Desiree and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 24, 2025

Rudolph Volkswagen's service department does a great job! They are very friendly, they get my car's service completed in a timely manner and they do a thorough inspection of my car and their prices seem rea More

by comm55real
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Report | Print
Mar 25, 2025 -

Rudolph Volkswagen of El Paso responded

We are excited to hear your positive feedback on your service visit here at Rudolph VW! We look forward to serving you in future! Desiree Lara Service Manager desireel@rudolphcars.com

Mar 25, 2025 -

Rudolph Volkswagen of El Paso responded

We are excited to hear your positive feedback on your service visit here at Rudolph VW! We look forward to serving you in future! Desiree Lara Service Manager desireel@rudolphcars.com

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