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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
254 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 254 reviews

November 30, 2023

I greatly recommend VW they have great costumer service, I recently buy a new car for my son and Juan was very helpful and attentive More

by marthapchavez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Juan Navarro
Report | Print
Nov 30, 2023 -

Rudolph Volkswagen of El Paso responded

Martha, Thank you for taking the time to share your thoughts on working with Juan and our team. We're glad to hear we delivered such a great experience for both you and your son! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

November 26, 2023

Friendly people, good technicians. Friendly people, great technicians. Convenient shuttle service. Went above and beyond to get my car fixed. More

by adam.kaminski
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero, Carlos Tinajero
Report | Print
Nov 27, 2023 -

Rudolph Volkswagen of El Paso responded

Adam, Thank you! Carlos and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 15, 2023

Rudolph got the exact vehicle I wanted and worked with me to get my paperwork exactly right. More

by Bulldog Dynasty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Nicole Gabaldon, Humberto Ceballos , Amber Ryland, Carlos Tinajero
Report | Print
Nov 16, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

November 14, 2023

Description of the work done was accurate, service was fast, communication was polite, installation was clean. More

by MDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Nov 15, 2023 -

Rudolph Volkswagen of El Paso responded

It's great to hear that Carlos was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 13, 2023

Great service and great service advisers. Carlos Tinajero always goes above and beyond our expectations . More

by JSANDOVAL10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Nov 13, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Carlos here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 11, 2023

This was a very good dealership. They made me a really good deal. My purchase went very good. More

by aaavila23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Nicole Gabaldon, Armando Raynal
Report | Print
Nov 12, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

November 09, 2023

Very good service, Carlos is a great person who tell me just what I need More

by jhumbertom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Nov 10, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your five-star review. We strive to make sure that all of our customers leave happy. Thank you for choosing Rudolph Volkswagen of El Paso. We truly appreciate your business. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 07, 2023

The sales department was very professional in helping me getting an issue resolved. The areas which needs attention is the service department. It is very difícult to find service rep you have been working w More

by ppepino1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree Lara
Report | Print
Nov 11, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Nov 11, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 03, 2023

Desiree Lara greeted me right away as I walked into building. She was quick to look up my account and schedule tire replacement and battery. She is very efficient and friendly. More

by heriberto.fue992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Nov 05, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Desiree here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 02, 2023

I dropped off car at 7:45 am. No one called me from dealerhip all day. I called at 5 pm asking for status. Other dealerships i have gone to I get status updates. Something. Not h More

by jomarosa17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names necessary.
Report | Print
Nov 06, 2023 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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