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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
285 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 285 reviews

January 13, 2024

Terrible experience bring the ATLAS In for a new transmission. Got it back scratched from the hood. Then they send for repair and return the car three times for a terrible paint and repair job. Stil More

by ppepino1973
Recommend Dealer
No
Employees Worked With
Desiree Lara, Desiree Lara
Report | Print
Jan 17, 2024 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Jan 17, 2024 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

Good experience, friendly staff and knowledgeable. Wondering why vehicles don't get washed after service anymore. More

by Adripon
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
Report | Print
Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

Everything was done right and in time Love the service and sales department Great overall service More

by brian.lane
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
Report | Print
Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

Got my car back and the sunroof no longer works. Got my car back and after a week of yall having it, my sunroof ceased to work More

by MARTEEN.MENDIVIL
Recommend Dealer
No
Employees Worked With
Desiree Lara, Desiree Lara
Report | Print
Jan 17, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Jan 17, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 12, 2024

A great experience Carlos was able to meet my transportation needs when my car was getting serviced. Very happy with Rudolph Volkswagen. More

by D.HOLZ
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero, Carlos Tinajero
Report | Print
Jan 12, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your thoughts on working with Carlos and our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 05, 2024

Always excellent work and customer service is awesome. Thank you always for the great service More

by AMERJIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Carlos Tinajero, Lorena Carillo, Joe Maynez, Bianca Emler
Report | Print
Jan 06, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 04, 2024

Great service in and out great job. Desire and Bianca were great. Thanks Rudolph VW More

by brian.lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Bianca Emler
Report | Print
Jan 04, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks, Brian, for sharing your thoughts about your experience with Desiree and Bianca here at Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 26, 2023

Made a mistake buying a certified pre-owned vehicle from this dealership. It shows that dealership have different standards than other VW dealerships. Bought a CPO from Hoy VW and that vehicle was what a More

by jamesesanders64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Melanie Gabaldon, Armando Raynal
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Dec 30, 2023 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

December 23, 2023

All the service I need was done on time thanks to all especially Carlos at the service advisor thank you again Carlos job well done More

by zlitin2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
all the cerv, Carlos Tinajero
Report | Print
Dec 27, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear that Carlos and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 21, 2023

Amber is a great service advisor who listens to her customers and takes action to ensure that all concerns are addressed. More

by irenealva310
Recommend Dealer
Yes
Employees Worked With
Amber
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Dec 22, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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