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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
235 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 235 reviews

November 02, 2023

I dropped off car at 7:45 am. No one called me from dealerhip all day. I called at 5 pm asking for status. Other dealerships i have gone to I get status updates. Something. Not h More

by jomarosa17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names necessary.
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Nov 06, 2023 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 31, 2023

I had a good experience and they were good at communicating with me about everything that was going on with my car. More

by MELISSA880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
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Nov 01, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you, Melissa! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso, we look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 28, 2023

Rudolph VW has always been great. This last visit was a little crazy. What should have taken maybe 1 1/2 hours took 7 hours. Something went wrong with my alignment was given to me as More

by BIGDAN5954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Carlos Tinajero
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Oct 30, 2023 -

Rudolph Volkswagen of El Paso responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Oct 30, 2023 -

Rudolph Volkswagen of El Paso responded

Hello, Thank you for responding. I'm sorry for the inconvenience during your visit, at Rudolph we like to make sure our work is done correct the first time. Although we took a little longer to correct your alignment, I am glad to hear we were able to correct it and provide you with alternative transportation in the mean time. Bianca Emler Rudolph Volkswagen Service Manager 915-845-8500 ext. 5013

Oct 30, 2023 -

BIGDAN5954 responded

Thanks for all you guys did. After a hiccup you guys corrected all issues. You guys are still my go to company. Car is driving great. Thank you

October 22, 2023

Ever since I got the car It has had many problems. An service not that great. More

by Paola Sotelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
Report | Print
Oct 25, 2023 -

Rudolph Volkswagen of El Paso responded

Paola, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 20, 2023

Excellent customer service and help, fast process and everything is really good, thanks Rudolph VW More

by iyi3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Carlos Tinajero
Report | Print
Oct 20, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 20, 2023

Great service, very kind employees always worried about have me informed, i am very please with this dealerships More

by JUANALANIZ27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Oct 20, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 16, 2023

Great shopping and buying experience. They worked with our situation and got the car we wanted. More

by joey165
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Armando Raynal
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Oct 17, 2023 -

Rudolph Volkswagen of El Paso responded

Thanks, Joey, for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

October 06, 2023

Desiree was awesome and very communicative with me and what needed to be done she was also very professional and sweet! The only thing I wish the techs did was check my tires and oil because sensors sta More

by Whiskeystar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Oct 09, 2023 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. Desiree and our team appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 03, 2023

Conveniently located based on where I live and work. Haven’t been too happy with communication or service experience lately. More

by CPERALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
Report | Print
Oct 03, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your feedback, we apologize for not providing you with an exceptional service experience. We use customer feedback to improve our customer service skills and will definitely be working on having better communication. Bianca Emler Rudolph Volkswagen Service Manager 915-845-8500 ext. 5013

October 03, 2023

They were very receptive of getting my recalls taken care of, to include providing a very nice loaner car. More

by Smithdandr
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
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Oct 03, 2023 -

Rudolph Volkswagen of El Paso responded

We appreciate your 5-star rating and your business. We look forward to helping you with any questions or future vehicle needs you may need. Bianca Emler Rudolph Volkswagen Service Manager 915-845-8500 ext. 5013

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