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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
254 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 254 reviews

December 21, 2023

5 5 Since the checkup it took more than one month to have appointment for the repairs. More

by SHAKTIKY
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero, Carlos Tinajero
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Dec 22, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 20, 2023

Good service Great customer service, Desiree was great She's great Great rental service , my experience was great More

by CTTOMLINSON24
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
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Jul 05, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your excellent review! We are so glad that Desiree had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 18, 2023

I thought the customer service and professionalism displayed by the Sales Manager Victor and the Saleman Victor and the Finance support provided by Melanie we excellent. They made the experience so ea More

by BethTexas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Victor Guerrero
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Dec 18, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Volkswagen of El Paso. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

December 17, 2023

Excellent customer service by Carlos Tinajero Excellent customer service provided by Carlos Tinajero Excellent customer service provided and kept me updated of the status of my vehicle by Carlos Tinajero More

by jlopez49ers
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero, Carlos Tinajero
Report | Print
Dec 17, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. Carlos and our team work hard to ensure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 16, 2023

I showed up to the dealership to lease a car on a whim, and they were able to find a high quality vehicle at a discounted rate More

by jordan9243
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Melanie Gabaldon
Report | Print
Dec 17, 2023 -

Rudolph Volkswagen of El Paso responded

Jordan, Wow! Thank you so much for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. We’re here for you anytime! Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 16, 2023

customer service rep a 5, still having issues w services performed will take back to have them relooked, system update engine light and brake pads replaced More

by clara.marshall01
Recommend Dealer
No
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Dec 19, 2023 -

Rudolph Volkswagen of El Paso responded

Clara, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. I've noticed the brake pad have been ordered and you have an appointment for the 22nd of this month to have them installed. If you are currently still having issues with your check engine light please inform the advisor during the brake installation so we may re-inspect it. Bianca Emler Service Manager 915-845-8500

December 13, 2023

Very patient, friendly listened to what I was looking for and did not waste my time in showing what I did not want, will definitely recommend them More

by persemome
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Nicole Gabaldon, Alan Kaplan
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Dec 14, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

December 13, 2023

Service was done super quick and Amber was very helpful explaining the process. Great service overall. More

by Laurahpaz84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland, Bianca Emler
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Dec 13, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Amber and our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 13, 2023

Helpful, resourceful, professional and empathetic people! Not a better dealership anywhere else that is better than Rudolph VW. More

by obgynie
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
Report | Print
Dec 13, 2023 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 13, 2023

My car has had multiple electrical issues and an AC issue since we purchased it less than a year ago. I am very disappointed that the issues are not resolved. The poor diagnostic capability of the service te More

by CLAUDIUXQT
Recommend Dealer
No
Employees Worked With
Desiree Lara, Desiree Lara
Report | Print
Dec 13, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Dec 16, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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