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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
285 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 285 reviews

September 21, 2024

Had a great Volkswagen experience. melanie was able to help me get my account w Volkswagen set up with no isdues More

by mitzy2coco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Juan Navarro
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Sep 22, 2024 -

Rudolph Volkswagen of El Paso responded

Here at Rudolph Volkswagen of El Paso, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Melanie, and it was a pleasure having you at the dealership. We appreciate your review! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

September 20, 2024

Carlos is always very friendly and I always get my car back within a reasonable amount of time. More

by olga_soto426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
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Sep 20, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Olga, for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad Carlos was able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 19, 2024

Excellent service, everything was explained correctly, they contacted me before making any changes and they delivered on time More

by rosalesda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Sep 20, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 19, 2024

Service advisors are friendly and efficient. Service was done as expected and on time !Will recommend dealership! More

by gerdholz698l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
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Sep 20, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 19, 2024

It was a good low pressure sale, quick and easy. All question were answered quickly and accurately More

by mottingerw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lam Nguyen, Armando Raynal
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Sep 20, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

September 19, 2024

Carlos is so knowledgeable and sweet and kind. So professional always on time.Every time I go he makes sure the service what I need and make sure everything is due gets done. Very satisfied! More

by galeria73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland, Carlos Tinajero
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Sep 20, 2024 -

Rudolph Volkswagen of El Paso responded

It's great to hear that Carlos was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 19, 2024

Worst dealership. The service wait times are super far out. I purchased a brand new Volkswagen and 2 months later, I’m having issues with it. I had my appointment sche More

by Jeanethe_12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree Lara, Lorena Carillo, Bianca Emler
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Sep 19, 2024 -

Rudolph Volkswagen of El Paso responded

Unfortunately, loaners are a provided for the customers convenience at Rudolph's expense. This is the reason we have a small loaner fleet. Our loaners are only reserved to customers who already have their vehicle in the service department. A vast majority of these loaners go out to customers who have vehicles that are not drivable, which is another reason we are unable know when a loaner will become available. Desiree mention the fuel concern based on issues she has seen with previous vehicles however this was only a suggestion. I am sorry we are unable to meet your loaner expectations.

September 09, 2024

no customer service at all, work done dissatisfied, whats the point for appointments, they were late. More

by juan moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bianca Emler
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September 08, 2024

El vendedor José Luis Anaya muy profesional las instalaciones muy buenas y limpias y gran variedad de vehículos More

by Lorenzo Herrera 74
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin
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Sep 09, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Lorenzo! Here at Rudolph Volkswagen of El Paso, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

September 03, 2024

Desiree Lara, and the entire Rudolph VW team, was helpful through out the entire process. More

by CINTEBI
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Desiree Lara
Report | Print
Sep 03, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad Desiree, and our team were able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

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