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Rudolph Volkswagen of El Paso

El Paso, TX

4.4
221 Reviews

5505 S Desert Blvd

El Paso, TX

79932

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Showing 221 reviews

January 14, 2024

The service technician assisted me in getting my vehicle serviced fast and efficiently. The service was fast More

by rafael.caraveo
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

It was pleasant was told was needed and since I was on my way to work. They changed my tire. They put the spare tire. Off to work . Got there on time. Went back next day . Tire was ready . Put on time. To be More

by pattyvelaz1968
Recommend Dealer
Yes
Employees Worked With
Bianca Emler, Bianca Emler
Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Patty, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

Armando was great! The process the whole team used seemed very well laid out if a bit rushed. I will definitely consider my next purchase w/ Rudolph More

by Rigutierrez5
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Armando and our team, and we look forward to working with you again. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 13, 2024

Rudolph VW service advisors always take the extra time to educate the client. They describe the issue and then the procedure necessary to remedy the issue. They also maintain a comprehensive history of the m More

by jgbretting
Recommend Dealer
Yes
Employees Worked With
Amber
Jan 13, 2024 -

jgbretting responded

I have enjoyed positive experiences with Rudolph VW service. The service advisors always describe in detail the maintenance activities necessary to keep your vehicle running in top condition. My experiences have been positive and they guarantee their work. I am a satisfied consumer.

Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

Communicative and polite Very respectful and descriptive in the issues with my vehicle and willing to assist with quotes for future repairs More

by RAMBOMUNOZ17
Recommend Dealer
Yes
Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

Terrible experience bring the ATLAS In for a new transmission. Got it back scratched from the hood. Then they send for repair and return the car three times for a terrible paint and repair job. Stil More

by ppepino1973
Recommend Dealer
No
Employees Worked With
Desiree Lara, Desiree Lara
Jan 17, 2024 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

Good experience, friendly staff and knowledgeable. Wondering why vehicles don't get washed after service anymore. More

by Adripon
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

Got my car back and the sunroof no longer works. Got my car back and after a week of yall having it, my sunroof ceased to work More

by MARTEEN.MENDIVIL
Recommend Dealer
No
Employees Worked With
Desiree Lara, Desiree Lara
Jan 17, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

I have an older 2000 beetle and brought it in to see what needed to be fixed and Amber was so helpful to get the best prices for me. More

by Clarindajmoore
Recommend Dealer
Yes
Employees Worked With
Amber
Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad Amber was able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

Everything was done right and in time Love the service and sales department Great overall service More

by brian.lane
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
Jan 14, 2024 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

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