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Rudolph Volkswagen of El Paso

El Paso, TX

4.4
285 Reviews

5505 S Desert Blvd

El Paso, TX

79932

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Showing 285 reviews

September 30, 2024

I was treated as if I were the most important person and they all gave me their undivided attention and listened to my needs and wants and just went above and beyond The professionalism is just Amazing! More

by terri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Brian Lane, Juan Navarro
Sep 30, 2024 -

Rudolph Volkswagen of El Paso responded

Hi Terri: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

September 29, 2024

All employees at Rudolph Volkswagen made my car-buying process extremely smooth and helpful, very professional individuals who are good at what they do and it shows! More

by kristymariet12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Jose Roman, Victor Guerrero
Sep 30, 2024 -

Rudolph Volkswagen of El Paso responded

Kristy, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

September 29, 2024

Quick service and informative of anything extra that was recommended. Very satisfied with the service More

by ccruizhoban86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Carlos Tinajero, Lorena Carillo, Joe Maynez, Bianca Emler
Sep 30, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 29, 2024

I am very disappointed with my jetta, it is a 22 model and I have taken it so many times because the engine light turns on and I am told that I need to use supreme fuel. The car manual says unleaded is th More

by nlcalder1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The only person who was worth talking to was Carlos from service and he is not there any moree
September 29, 2024

Carlos and John are no longer there. They were very nice and good customer service. But they were supposed to call me back because I had 2 follow up pending. Now I'm back to square on More

by lauraayala22
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
September 25, 2024

Muy complacida con la atención de Desiree y el vendedor Víctor y el gerente Víctor Rocha y todo su personal 🤗🥇🏆 More

by Sycrocha70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Desiree Lara, Lorena Carillo
Sep 26, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad Desiree and our team was able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 24, 2024

Clean Good service Parking Ride to my house Nice costumer service . . Friendly people in the service More

by Mrs honzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Sep 24, 2024 -

Rudolph Volkswagen of El Paso responded

We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 24, 2024

Pesimo servicio al cliente tiempos de espera muy largos y muy groceros al atenderte como si estuvieras pidiendoles un favor More

by rh.jonsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Gabaldon, Gustavo Guerrero, Victor Guerrero, Juan Navarro, Desiree Lara, Amber Ryland, Carlos Tinajero, Lorena Carillo, Joe Maynez, Bianca Emler
Sep 27, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 24, 2024

I dont like the time you guys take to fix my car month and half More

by GRISELDA_935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Tarin, Carlos Tinajero
Sep 26, 2024 -

Rudolph Volkswagen of El Paso responded

We apologize for the long repair time. We are currently working on fixing this concern. We hope to be able to show an improvement during your next service visit.

September 24, 2024

Gracias por arreglar mi carro muy rápido. Creí q iba a estar allí toda la tarde. More

by eacosta60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Sep 24, 2024 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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