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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.5
152 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 152 reviews

September 21, 2023

Just check my customer service history everything is still pending. At Rudolph Mazda customer service always amazing. I been with Rudolph for years! If you could please get me a loaner until everything More

by GRACERV2
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
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Sep 28, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
September 16, 2023

Wonderful job, always goes above and beyond with assistance and answering questions we had. Hard worker More

by monicahernandez1970e
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon
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Sep 17, 2023 -

Rudolph Volkswagen of El Paso responded

Monica, Thank you so much for your excellent review! We are so glad that Melanie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
September 15, 2023

Everything was perfect, fast , i got what I wanted, clean, sales man was so understanding my needs More

by kricks202
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose, Victor Rocha, Nicole Gabaldon
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Sep 17, 2023 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. Victor, Nicole, and Jose appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
September 14, 2023

I would like to thank mrs Lara in keeping me informed and giving me advice with my car and keys…very professional! More

by Jlpayan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
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Sep 14, 2023 -

Rudolph Volkswagen of El Paso responded

Thanks for your feedback on your recent visit to Rudolph Volkswagen of El Paso. I am glad to hear that Desiree provided you with 5 star service. We look forward to continue providing you with such excellent service in the future! Bianca Emler Rudolph Volkwagen Service Manager

Helpful
September 05, 2023

Una agencia super todos son muy atentos y dan un buen cervical excelentes gracias por todo More

by lealanama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Melanie Gabaldon, Lam Nguyen, Kathryn Queen, Victor Guerrero, Desiree Lara, Carlos Tinajero
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Sep 05, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
September 01, 2023

They have a great costumer service, they feel us comfortable and like in home thank you More

by gera_glez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Lisa Rivkin
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Sep 03, 2023 -

Rudolph Volkswagen of El Paso responded

Here at Rudolph Volkswagen of El Paso, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
August 25, 2023

Service takes way to long for a simple tire repair my vehicle was there since 9 am until almost 5 pm and I ask for a receipt for the service done to the vehicle and am still waiting to get the receipt More

by salais_denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
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Aug 28, 2023 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, and we're sorry that we failed here. I will get with Carlos as soon as he is here to get that receipt to you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
August 19, 2023

Smooth, quick The transaction went smoothly and the problem was corrected quickly. Service was overall good More

by johnstonfamily815
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero, Carlos Tinajero
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Aug 21, 2023 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
August 17, 2023

The experience with the sales man from Rudolph Chevrolet John James was great. On the other hand the experience with the finance guy of Rudolph VW was weird, it felt like the gentleman man was on a rush to More

by josearreola_7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John James , Alex Tarin
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Aug 17, 2023 -

Rudolph Volkswagen of El Paso responded

Dear Mr. Arreola, I apologize if I made you feel rushed in the business office. Saturdays are our busiest days so I try to complete the paperwork purchase experience in a timely and efficient way. Gratefully, Alex Tarin

Helpful
August 03, 2023

Ever since construction started the service has been horrible. I go to Rudolph because Rachel always gave us great service. Mr.Tinajero and Desiree are also very efficient and nice. Mazda employees are More

by aldosa13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree Lara, Carlos Tinajero
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Aug 03, 2023 -

Rudolph Volkswagen of El Paso responded

I am so sorry that you are having trouble with our Mazda service. We are under remodeling construction and with the shop separated we do have a few hurdles to clear. Please understand we're doing the absolute best we can, and we have your interest at heart. Rachel is sorely missed, however we have promoted Lorena and she is training to be our new manager. Please bear with us during the next few months. The new remodeled Mazda building will be so wonderful and inviting! Carlyle Meeks Service Director

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