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Rudolph Volkswagen of El Paso

El Paso, TX

4.4
221 Reviews

5505 S Desert Blvd

El Paso, TX

79932

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Showing 221 reviews

March 06, 2024

It has always been a good experience. The dealership is clean and the employees very respectful. Will be a returning customer. More

by Gabaldonrobert
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Melanie Gabaldon
Mar 07, 2024 -

Rudolph Volkswagen of El Paso responded

Robert, Thank you so much for your excellent review! We are so glad that Melanie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

March 02, 2024

Customer service can improve Not very customer oriented Improve customer service so it is more customer oriented More

by jc
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Service representative
Mar 03, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 23, 2024

The service experience was very pleasant and was completed in a timely manner. Overall good experience. More

by arturo.oaxaca525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Feb 23, 2024 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Arturo, and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 22, 2024

Excellent team! They helped me find a great car for a great price Excellent team! They helped me find a great car for a great price and made me feel good during the More

by ddrusina
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Melanie Gabaldon
Feb 23, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

February 14, 2024

They made my experience fun and easy. They were very thorough and quick. I would definitely recommend Rudolph Volkswagen to anyone looking for a car. More

by m73mso
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
Feb 15, 2024 -

Rudolph Volkswagen of El Paso responded

We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 13, 2024

Great communication and very welcoming. The whole experience made us feel like we made went to the right dealership and got the best deal. Armando was very friendly and had good knowledge t More

by David Rico
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Melanie Gabaldon
Feb 13, 2024 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, David, for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

February 13, 2024

Car has been in the shop for about a month to get the fault duplicated. My service advisor has done everything possible to get the car repaired. They have been nothing but the best to help me with my car More

by stephanie.truong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Feb 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Stephanie and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 30, 2024

Outstanding people, Ourstanding car buying experience, Outstanding vehicle service after the sale. I trust Rudolph VW when purchasing a new vehicle. More

by lenchoby
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
Jan 31, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 28, 2024

The service was quick, they had promotions, friendly and efficient!! Flexibility, on time , reliable, courteous service of auto was good More

by JIMENEZRUTH
Recommend Dealer
Yes
Employees Worked With
Amber
Jan 29, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 27, 2024

I had a good experience I had a very good experience. The staff informed me of what is needed and the work was done in efficient time. More

by msfstitt1114
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
Jan 29, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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