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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.5
152 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 152 reviews

October 21, 2023

Ever since I got the car It has had many problems. An service not that great. More

by Paola Sotelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
Report | Print
Oct 25, 2023 -

Rudolph Volkswagen of El Paso responded

Paola, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
October 20, 2023

Excellent customer service and help, fast process and everything is really good, thanks Rudolph VW More

by iyi3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Carlos Tinajero
Report | Print
Oct 20, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
October 20, 2023

Great service, very kind employees always worried about have me informed, i am very please with this dealerships More

by JUANALANIZ27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Oct 20, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
October 16, 2023

Great shopping and buying experience. They worked with our situation and got the car we wanted. More

by joey165
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Armando Raynal
Report | Print
Oct 17, 2023 -

Rudolph Volkswagen of El Paso responded

Thanks, Joey, for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
October 06, 2023

Desiree was awesome and very communicative with me and what needed to be done she was also very professional and sweet! The only thing I wish the techs did was check my tires and oil because sensors sta More

by Whiskeystar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Oct 09, 2023 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. Desiree and our team appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
October 03, 2023

Conveniently located based on where I live and work. Haven’t been too happy with communication or service experience lately. More

by CPERALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
Report | Print
Oct 03, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your feedback, we apologize for not providing you with an exceptional service experience. We use customer feedback to improve our customer service skills and will definitely be working on having better communication. Bianca Emler Rudolph Volkswagen Service Manager 915-845-8500 ext. 5013

Helpful
October 03, 2023

They were very receptive of getting my recalls taken care of, to include providing a very nice loaner car. More

by Smithdandr
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
Report | Print
Oct 03, 2023 -

Rudolph Volkswagen of El Paso responded

We appreciate your 5-star rating and your business. We look forward to helping you with any questions or future vehicle needs you may need. Bianca Emler Rudolph Volkswagen Service Manager 915-845-8500 ext. 5013

Helpful
September 24, 2023

Exceptional service, Carlos! I was very impressed with your professionalism and customer service. We need more people like you. More

by blanca_corrales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Sep 25, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you, Blanca, for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
September 23, 2023

Our experience was so smooth and everyone was so nice. Loved our car thank you More

by CHANGA9903
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Gustavo Guerrero
Report | Print
Sep 24, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
September 22, 2023

I've been friends with Adrian for a while but the entire process was painless even as first time buyer. The finance manager was straight up and honest. xxxx even one of the tower managers came out to say co More

by LUCASTORIMORENO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Rodriguez , Melanie Gabaldon, Valentin Calzada, Jose Roman, Lisa Rivkin, Gustavo Guerrero, Humberto Ceballos , Victor Guerrero, Alan Kaplan, Juan Navarro, Armando Raynal
Report | Print
Sep 24, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

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