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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
253 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 253 reviews

February 01, 2025

Excellent service, thank you for being what you are. You have a professional people for the customer service. Thank you More

by armandoarroniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Report | Print
January 27, 2025

Good to do business with Rudolph, you listen, thank you guys, I’ll be back on my next purchase, Thank you. More

by johnny05301974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Armando Raynal
Report | Print
Jan 27, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Volkswagen of El Paso. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 24, 2025

Staff has positive attitude and professionalism. Great looking facility. you can see that everyone is on top of their game. More

by lmrubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Lorena Carillo
Report | Print
Jan 25, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 24, 2025

Excelente servicio, la atención desde front desk hasta la entrega de la unidad fue muy buena More

by jr_martin_100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Lorena Carillo
Report | Print
Jan 25, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 24, 2025

I am very happy with the customer service I received there. Everyon is very friendly and really professional More

by nellyyanez504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Humberto, Desiree Lara
Report | Print
Jan 25, 2025 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive experience, Nelly! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 18, 2025

Your dealership is selling Atlas under deceptive practices since you all aware the brakes make a horrible noise and you all can't fix it and expect a customer to drive a 58k car around noisey brakes More

by rebecacp72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edith, Juan Navarro
Report | Print
Jan 22, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 17, 2025

Bad service, we no longer trust on their honesty, they hold information and poor customer service. More

by vero.rivera.arteaga@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the names, we have been there more than 7 times and the conclusion has worsened., Desiree Lara, Amber Ryland, Carlos Tinajero, Lorena Carillo, Joe Maynez, Bianca Emler
Report | Print
Jan 21, 2025 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 16, 2025

Overall it was a good experience. The buying process was easy and Jose was really helpful. However, I didn't feel I had much options. No complimentary services were offered. More

by soberanis.i90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Anaya , Alex Tarin
Report | Print
Jan 16, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 15, 2025

People excellent. Vehicle delivered had damaged or scratched paint on top of the back power hatch. I don’t know why this was not detected during final inspection or wa More

by marcovalles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Humberto Ceballos
Report | Print
Jan 16, 2025 -

Rudolph Volkswagen of El Paso responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 14, 2025

Very poor service. Takes for ever to find a date for the dealership to diagnose a problem and so far they have not been able to identify the issue since they replaced t More

by ppepino1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree Lara, Bianca Emler
Report | Print
Jan 18, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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