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Rudolph Volkswagen of El Paso

El Paso, TX

4.4
277 Reviews

5505 S Desert Blvd

El Paso, TX

79932

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Showing 277 reviews

March 09, 2025

Excelente trabajo rápido personal muy atentos gracias siempre estando atentos para servicio nuestro muchas gracias More

by carlitos79081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland
Mar 10, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 07, 2025

Luis and Amber from Volkswagen service have been great since I started taking my car to this dealership. Very professional, caring, and helpful. Very recommended. More

by BRUNO_PENAGOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ozaeta, Amber Ryland
Mar 07, 2025 -

Rudolph Volkswagen of El Paso responded

Bruno, Thank you so much for your kind words for Luis and Amber and for leaving us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Mar 07, 2025 -

Rudolph Volkswagen of El Paso responded

We are happy to hear you had a great experience with our team members Luis and Amber! We appreciate your feedback and your business! Thank you for choosing Rudolph Volkswagen! Desiree Lara Service Manager desireel@rudolphcars.com

March 04, 2025

Friendly service, clean environment, knowledgeable staff. I haven't had any issues and will return again. More

by adam.kaminski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Mar 05, 2025 -

Rudolph Volkswagen of El Paso responded

Adam, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Amber met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso. We look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 03, 2025

The utmost in professional customer service. Knowledgeable, precise, efficient and trustworthy. Definitely a wonderful experience. More

by aprice20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Victor Guerrero
Mar 04, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

March 02, 2025

I went to initially, and the loaner vehicle was not ready for me and I called ahead of time and nobody answered the phone. A week later, I finally got the loaner. that morning when I got there, I also let th More

by jh_penn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Doe
Mar 03, 2025 -

Rudolph Volkswagen of El Paso responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 01, 2025

I wait for appointment 2 Months and the first service failed, Second service, 2 Months later was Ok More

by GGALAVIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Mar 03, 2025 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 28, 2025

The waiting time was long, the cleaning of the looby ok, the service employees need to have more knowledge of the service department More

by chacho_hurtado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Lorena Carillo
Feb 28, 2025 -

Rudolph Volkswagen of El Paso responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 28, 2025

Humberto was helpful, Alex stayed late to finish our paperwork as did Humberto. Pretty much got the deal I wanted with very little effort. Good selection on the lot. Would recommend to anyone looking fo More

by gnelsonelpaso
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Humberto Ceballos
Feb 28, 2025 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

February 28, 2025

Super helpful ! Great service and help me find the perfect deal! Will strongly recommend ! Thanks More

by oscart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Humberto Ceballos
Feb 28, 2025 -

Rudolph Volkswagen of El Paso responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

February 28, 2025

Good people good experience would recommend others to they’re services glad to join the Rudolph family 🙏 More

by carlos1_moreno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Gonzalez, Melanie Gabaldon, Brian Lane, Victor Guerrero, Juan Navarro, Armando Raynal
Feb 28, 2025 -

Rudolph Volkswagen of El Paso responded

Hi Carlos: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

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