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Rudolph Mazda

El Paso, TX

Overview
Reviews
Vehicles
4.7
123 Reviews
Call Dealership (915) 845-8501

5415 S Desert Blvd

El Paso, TX

79932

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Showing 123 reviews

November 30, 2023

You are professional and made me feel welcomed. Even though I live on the east side I will always make the long trip to your dealership. More

by dogamboa27
Recommend Dealer
Yes
Employees Worked With
I'm sorry I don't remember. She was very nice and helpful. I wish I could remember her name.
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Nov 30, 2023 -

Rudolph Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Mazda, we look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 30, 2023

Average at best, shuttle service is great and driver was very professional but wait times are long for just an oil change More

by anabetald
Recommend Dealer
No
Employees Worked With
Joe Maynez, Joe Maynez
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Dec 04, 2023 -

Rudolph Mazda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 26, 2023

Great customer service , Joe was very helpful and professional! The work performed in my Mazda was done right the first time. More

by alfredo2669
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
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Nov 27, 2023 -

Rudolph Mazda responded

Thank you, Alfredo, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe and our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 26, 2023

Great until I took the vehicle to Alamogordo to visit my sister. The front driver side tire came completely off with rim. Left me stranded on the road More

by 9larmad28
Recommend Dealer
No
Employees Worked With
Victor Guerrero
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Nov 26, 2023 -

9larmad28 responded

What will happen to my vehicle? I don’t have 2 weeks with this vehicle

November 22, 2023

Friendly and professional Lorena consistently provides excellent service at the reception desk, ensuring a positive experience for everyone she assists. More

by zachary.bohannon
Recommend Dealer
Yes
Employees Worked With
Lorena
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Nov 24, 2023 -

Rudolph Mazda responded

Zachary, Thank you so much for your excellent review! We are so glad that Lorena had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 22, 2023

Professional, friendly, ensures customer understands the work being done and cost. Did service on time More

by dpmcthompson
Recommend Dealer
Yes
Employees Worked With
Lorena
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Nov 24, 2023 -

Rudolph Mazda responded

It's great to hear that Lorena was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Mazda! Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 22, 2023

Professional, friendly, ensures customer understands the work being done and cost. Did service on time More

by dpmcthompson
Recommend Dealer
Yes
Employees Worked With
Lorena
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Nov 24, 2023 -

Rudolph Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lorena met your expectations. Thank you again for choosing Rudolph Mazda, we look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 22, 2023

Atmosphere was awesome, was treated great by salesman and staff. Walked away very happy. Definitely will consider the dealership for my next vehicle purchase More

by 9larmad28
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Melanie Gabaldon
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Nov 24, 2023 -

Rudolph Mazda responded

It's great to hear that Melanie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Mazda! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Nov 26, 2023 -

9larmad28 responded

Yes, I would of recommended, but until this situation is corrected; my opinion has changed

November 09, 2023

I enjoy the help, and services I get from Rudolph Mazda. Lorena is very helpful. I can't wait till ur team complete construction on the Mazda facility. Calling the front desk at Rudolph is not very friendly More

by RAULBURUATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo, Jorge Deanda
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Nov 10, 2023 -

Rudolph Mazda responded

Thank you, Raul, for sharing about your experience with Rudolph Mazda. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 07, 2023

I had a wonderful experience at Rudolph Mazda. Everyone I worked with was so helpful. Purchasing a car can be stressful and the people at Rudolph made it so easy. More

by Rendog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Emler, Eric Gentry, Matthew Neessen, Gabe Gonzalez, Melanie Gabaldon, Nicole Gabaldon, Danielle Alva, Desiree Lara
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Nov 08, 2023 -

Rudolph Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Mazda. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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