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Rudolph Mazda

El Paso, TX

Overview
Reviews
Vehicles
4.7
119 Reviews
Call Dealership (915) 845-8501

5415 S Desert Blvd

El Paso, TX

79932

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Showing 119 reviews

January 11, 2024

issue was not resolved, need to take vehicle back in. coolant light on since august, cant seem to fix the issue More

by bellaherrera74
Recommend Dealer
No
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Jan 14, 2024 -

Rudolph Mazda responded

Thank you for providing this feedback, Bella, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 11, 2024

I have dealt with my purchases of Mazda Vehicles for more than 20 years and Alan Kaplan has ensured that that continues. More

by Rzurek0
Recommend Dealer
Yes
Employees Worked With
Alan Kaplan
Report | Print
Jan 11, 2024 -

Rudolph Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 11, 2024

Great customer service. Liked seeing the video. No one tried to sell me somethingI didn't need. You have always had my loyalty since I bought the car brand new at Rudolph. More

by chsmith0926
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Jan 11, 2024 -

Rudolph Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Mazda! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 10, 2024

Courteous, efficient and respectful of our time. Obliged by getting a loaner car. Good communication via phone, and text. More

by wocell
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Jan 11, 2024 -

Rudolph Mazda responded

Thank you for choosing Rudolph Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 10, 2024

Personnel was very attentive and professional with the whole process. Kuddos to my salesman, sales manager, and especially Melanie! Keep up the great customer service. More

by Clemente4292
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Melanie Gabaldon
Report | Print
Jan 11, 2024 -

Rudolph Mazda responded

Thanks for your feedback on your recent visit to Rudolph Mazda. It's great to hear that we were able to assist you and that you had such a positive experience. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 01, 2024

They are quick to greet it done and there's no high pressure for other service. He only mentioned what we will need at our next visit. More

by ejwinkle
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Jul 05, 2024 -

Rudolph Mazda responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Mazda! Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 29, 2023

Everyone was courteous. All involved made the purchase of my new vehicle practically seamless. Excellent customer service all around. More

by DIAZFARM
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
Report | Print
Dec 30, 2023 -

Rudolph Mazda responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal! We thank you for choosing Rudolph Mazda! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

December 29, 2023

Patient and informative. Lisa was there to help me when I walked in. She was energetic and quick to get me the information I needed. Nicole was very thorough and helpful thro More

by olivekisses128
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
Report | Print
Dec 30, 2023 -

Rudolph Mazda responded

We are very happy to hear that Lisa provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

December 20, 2023

Good but forgot to put the sticker on my windshield about when my next oil change is due. More

by cmguerra1208
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Dec 20, 2023 -

Rudolph Mazda responded

Thanks for sharing your thoughts about your experience with Rudolph Mazda. We do apologize for not putting your sticker on and would be happy to do it if you come by. We hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 20, 2023

Did not receive the report for the overall inspection and no sticker reminder for oil change More

by Ghabifarran19
Recommend Dealer
No
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Dec 23, 2023 -

Rudolph Mazda responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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