Royal South Toyota Scion

Scheduled an appointment for 10:15. Got there about 10:00 AM. At 11:30 the service rep came out and said I had a nail in my tire and it would take 15 to 20 minutes to fix. At 11:55 I we Got there about 10:00 AM. At 11:30 the service rep came out and said I had a nail in my tire and it would take 15 to 20 minutes to fix. At 11:55 I went to the desk and the car was just being lifted up on the rack. I complained that 2 hours for a 10,000 mile maintenance check was ridiculous. They didn't charge for the tire plug, but I still wondered why did I make an appointment? More

I purchased a 2014 Prius from Royal South one year ago for $10,500. On the way home from purchasing the car ran poorly and the check engine light came on. We immediately contacted the sales representati for $10,500. On the way home from purchasing the car ran poorly and the check engine light came on. We immediately contacted the sales representative we worked with, Ed Morgan, and he said we got a great deal and there was nothing Royal South could do. We took it to a local shop and they diagnosed that the engine had blown a head gasket and needed a new engine and other related damaged parts. We contacted Ed Morgan again with this shop's diagnosis and he didn't even respond, let alone offer to have the certified Toyota service shop to look at it and verify. The car is currently in the shop and the bill will be $6000 to repair. It is apparent that Royal South cleared the codes before we purchased to make it appear like the engine wasn't blown. Also, we were manipulated into signing an "as is" agreement, which gets Royal South off the hook. Since then, I have stopped servicing my Volkswagen with Royal East, since they are affiliated. Also, I have purchased new Toyota Rav 4 from another dealer in Indiana and do all the service with them, because we will never work with Royal South again. They are obviously crooks and have missed out on over $40,000 of sales and service from us due to their dishonesty and poor management. More

Took home a ‘22 Toyota Sienna XLE. Even in these crazy times, the whole negotiation and deal only took a couple hours. It was all straightforward, no underhanded games were played, and I wasn’t pressured times, the whole negotiation and deal only took a couple hours. It was all straightforward, no underhanded games were played, and I wasn’t pressured into anything I wasn’t comfortable with. Very smooth process and I felt like I was treated as a valued customer. More

Great service and friendly folks. Would definitely recommend for new or used car and especially service. recommend for new or used car and especially service. More

Extremely satisfied with service on my car. The tires we purchased are excellent. Everyone was super nice & helpful. Thank you. purchased are excellent. Everyone was super nice & helpful. Thank you. More

Good service and personal work at Royal South Toyota. Appreciate that for our car. Will plan on returning for future services. Thank you. Eric and Barb. Appreciate that for our car. Will plan on returning for future services. Thank you. Eric and Barb. More

We had a great experience leasing our new RAV with Royal. Connor was so helpful and responsive. After a rough experience with another dealer in town, it was so nice to deal with someone who was honest and po Connor was so helpful and responsive. After a rough experience with another dealer in town, it was so nice to deal with someone who was honest and polite. We highly recommend Connor when you purchase or lease your car at Royal. Also, we should mention the sales manager Brian who was able to locate the exact car we were looking for and worked some magic to get it for us. We are definitely coming back for our next vehicle purchase. More

Very good and quick job of taking care of my safety recall on my Tacoma. Have always been happy with the service I received. They do an exceptional job each and every time. recall on my Tacoma. Have always been happy with the service I received. They do an exceptional job each and every time. More

Very friendly and helpful service from Alicia Flynn and Ed Morgan during my assessment and purchase. They were quick to respond to inquiries and happily answered all my question. A very pleasant experience Ed Morgan during my assessment and purchase. They were quick to respond to inquiries and happily answered all my question. A very pleasant experience. More

I have three Toyotas that I take to Royal. Sam and Mike are excellent facilitators, and they answer my many questions. I fully trust the Service at this well run facility. are excellent facilitators, and they answer my many questions. I fully trust the Service at this well run facility. More