Royal South Toyota Scion

In 2004 we purchased a new Toyota Sienna from this dealership. Although I find purchasing cars a general pain. This dealership I felt dealt with us honestly. Reading reviews of dealerships it is menti dealership. Although I find purchasing cars a general pain. This dealership I felt dealt with us honestly. Reading reviews of dealerships it is mentioned in several reviews that women are talked down to or kind of ignored. This was not the case. My wife felt very much a part of the buying process. They would get five stars except for recall thing. There was something that had to be done to a back seat belt. I made an appointment. Went in. They had me waiting for like 2 hours. I would go up to the service desk to find out when and they would say a little while longer. Finally they came out and said they didn't have the part. They said they would order it and call us when it came in. They did and it was all of 10 minutes to install. More

They don't honor their waiting list for in-demand vehicles. I called and expressed interest in buying a Prius. They "were in a sticky situation and only had one," which they would sell me immediately vehicles. I called and expressed interest in buying a Prius. They "were in a sticky situation and only had one," which they would sell me immediately. Otherwise, I would be on a "four-month" waiting list (which already had 13 people). I asked why the available car wasn't going to the next person on the waiting list--after a while, the salesman admitted that they were trying to make an extra sale because the people on the list "expected to wait." They did sell it that day, and not to any of those customers who'd put down a $500 deposit to be on the list. Incidentally, the waiting period should only be 8-10 weeks and the salesman was a rude jerk. More

I purchased a new Volvo from Royal and they wanted a deposit on the car as it was not in stock yet. This was fine with me except when I went to put the deposit down on my credit card they informed me th deposit on the car as it was not in stock yet. This was fine with me except when I went to put the deposit down on my credit card they informed me that they would charge a 2% credit card charge that was non refundable. When I questioned why this was, they said that they would get charged by the credit company, and that they were not making that much on the sale. Did I mention that I was paying cash (45,000) and sticker price for the car! I told them that I thought this was illegal (which I later confirmed with the credit company) and they said it was not up to the credit company that it was their policy. So not only was I paying full sticker price, they thought they should make an extra 60 dollars on the sale. I also was recently told that I needed to have a 30,000 mile checkup that would cost 650 dollars. When I contacted another dealership they were flabbergasted at the 650 cost, they charge 350. Talk about good customer service. These guys are why people are reluctant to trust dealerships. Think twice about doing business with the Royal group! More