Royal South Toyota Scion

I had a very pleasant experience buying my new Toyota. Zach was pleasant and very helpful during the purchase process. He also took a lot of time in the car with me after the “buy” , explaining all the fe Zach was pleasant and very helpful during the purchase process. He also took a lot of time in the car with me after the “buy” , explaining all the features of the car which were quite new to me as my trade in was 10 years old. More

My repeated visits here were a nightmare. They made unnecessary, botched repairs on my car. Three visits and THOUSANDS of dollars later, my car has the same problem/trouble code it did when I They made unnecessary, botched repairs on my car. Three visits and THOUSANDS of dollars later, my car has the same problem/trouble code it did when I first brought it in. The repairs were carelessly done every time (not reattaching the glovebox, gasoline leaking from the engine, forgetting to tighten bolts) but most importantly, they failed to fix the issue. I paid for separate repairs as the story changed, none of which fixed my car. When I lost confidence and refused a fourth visit for the same trouble code, they would not give me even a partial refund and claimed the repairs were exploratory. This is a classic example of how women are taken advantage of and targeted by this industry. I was told twice the repairs would fix my car, and I believed them. In the end I was overcharged and forced into unnecessary and sloppy repairs, with absolutely nothing to show for it. I am reporting this business. More

I took my new vehicle in for toyotacare 10,000mi maintenance. Beforehand I checked fluid levels and marked my tires to make sure they got rotated as I've been burned in the past at other auto shops. maintenance. Beforehand I checked fluid levels and marked my tires to make sure they got rotated as I've been burned in the past at other auto shops. When they were finished, I was given a several page readout of everything that was performed. My wiper fluid was still almost empty and my tires had not been rotated as stated they were. I went back in and explained to a service dept man up front what I found and stated how can I trust that all the other items on the checklist were even done. I told him I want another tech to redo the entire checklist. Afterward, he came back and said that he had the service manager redo it. The tires were rotated this time. However, the lugnuts are on way too tight that I would be unable to change a tire if I get a flat, I smell a burning smell each day that I drive it and it has been over 3 weeks since that appointment, and some settings on my vehicle have been reset including a trip A mileage that I am unable to reset and get the total mileage back on the screen. Idk if the battery was unhooked at the appointment causing this to happen or if there had been some sort of software update. Regardless, Idk why still having a burning smell after over 3 weeks and I cannot trust to take it back there again if I was lied to by the original tech about simple checklist items being done. It's not a free new vehicle ToyotaCare maintenance 2 yrs or 25,000 mile. It's paid for in the price of buying the vehicle. I didn't pay to be lied to. And I'm sure Toyota wouldn't appreciate it as I'm sure they compensate dealerships participating in this program. More

I had been looking for a vehicle in a certain price range and milage. I found what I was looking for and from the beginning to the end Zack was extreemly helpful. He went to bat for me to get the deal I need and milage. I found what I was looking for and from the beginning to the end Zack was extreemly helpful. He went to bat for me to get the deal I needed to make. He kept me informed during the process. Believe me, Zack worked for his pay. Everyone we worked with at the dealership was very friendly and helpful. More

I don’t usually buy a car without my husband but I had a wonderful experience buying a used car at Royal South Toyota. Zach Bird was informative, honest and patient as I made my choice. They were willing to wonderful experience buying a used car at Royal South Toyota. Zach Bird was informative, honest and patient as I made my choice. They were willing to negotiate and kept me informed during the entire process as they helped with financing and keeping me within my budget. I can definitely recommend them and Zach. I’ll be having my new to me car serviced at this location as well. Thanks! More

Terrible experience buying and vehicle from them out of state. Sales staff were rude and did not act like they wanted to sell the vehicle. They were disorganized and not reliable. I wish I had not bought m state. Sales staff were rude and did not act like they wanted to sell the vehicle. They were disorganized and not reliable. I wish I had not bought my vehicle from them. I could say a lot more but not enough space here to do so. Check out my review on Yelp. More

I own a Toyota Camry and have used their service dept for all my checks, oil changes and needs. Service is excellent. Two days ago, I bought a newer Toyota Camry with only 10,000 miles on it. Ed was the sale all my checks, oil changes and needs. Service is excellent. Two days ago, I bought a newer Toyota Camry with only 10,000 miles on it. Ed was the sales person to assist me. He was excellent in answering my questions and sending me off for a test drive. I decided to buy the vehicle and will pick it up in a day. The entire process was smooth and easy.,Thanks Toyota. I’ll never buy a different brand car or go anywhere else to purchase! More

Very pleased with my purchase of a 2023 Camry Hybrid XLE from salesperson, Dan Aiken. Felt no pressure to purchase. Dan worked with me on my list of 'must haves' in a car, presenting options from which I co from salesperson, Dan Aiken. Felt no pressure to purchase. Dan worked with me on my list of 'must haves' in a car, presenting options from which I could consider. Great experience! More

I have just purchased my 3rd Pruis and successfully worked with salesperson, Justin Robinson at Royal South Toyota. He listened and helped us locate the car that we were looking for. The financial pr worked with salesperson, Justin Robinson at Royal South Toyota. He listened and helped us locate the car that we were looking for. The financial process was smooth and fast. I highly recommend Royal South Toyota for your next purchase and definitely their maintenance service! More

I reached out about a vehicle and got a quick response. Now, I was really interested, but the entire time, I felt pressured and as if I had to move RIGHT NOW or the deal wouldn’t even be available the next Now, I was really interested, but the entire time, I felt pressured and as if I had to move RIGHT NOW or the deal wouldn’t even be available the next day. It’s not even a “deal” at MSRP and I wasn’t 100% sure which trim I wanted. I received quick emails and after now filling out a credit app and sending a deposit within 24 hours, I was asked if I “fell off the earth” and then told it “it’s sold” when I did respond. The vehicle is still online, so I have my doubts about it being sold, and dealership hours aren’t friendly to those who make a good living because we typically have more responsibility and sometimes have to work later than 6pm. At the end of the day, I won’t take it personal. Feels a little personal now, but that will go away. It’s your loss in the end. Vehicles may be in high demand, but there are plenty of them out there and my money is good everywhere. Except there obviously. More