Royal Oak Ford - Service Center

Of all the dealers in the area, these guys are the best! Extremely impressive customer service skills, punctual in service time, very knowledgable about their products. We will always go to this dealer Extremely impressive customer service skills, punctual in service time, very knowledgable about their products. We will always go to this dealer from now on! We will also recommend this dealer to everyone on our Facebook, twitter and website We have been to several dealerships in the local area and none are able to assist. Royal Oak Ford Did! More

DO NOT GO TO ROYAL OAK FORD!! Go somewhere else, this DO NOT GO TO ROYAL OAK FORD!! Go somewhere else, this place is a rip-off. Purchased a used 2010 Ford Fusion there, came with a 3,000 mile 60 day wa DO NOT GO TO ROYAL OAK FORD!! Go somewhere else, this place is a rip-off. Purchased a used 2010 Ford Fusion there, came with a 3,000 mile 60 day warranty (said so on the sticker). Used car sales tried to say it did not have a warranty when it came time to sign paperwork. So it was confirmed there was a warranty on the vehicle. I also purchased an extended warranty. Just a month later, the vehicle started shutting down and wouldn't go when pressing foot on accelerator. Service claims they can't find the problem and the vehicle has been in service 4 times already for same problem; only have had this vehicle since mid June 2011. The problem still exist today. Crazy director of service (Mark Denali) says if you put a new throttle body on vehicle it will cost over $700.00 and at my expense because 3,000 mile warranty won't cover it. But doesn't know if the extended warranty will cover throttle body and tells me that warranty company wouldn't pay for it without a diagnosis from them anyway. He hung up on me but not before he got the "F@*!" word out first. They are dishonest there. If you are buying a car that you plan on driving and not being killed in, go somewhere else!! The life you save may be your own! More

The customer service in the service area is awful. The service manager is nasty and so are his employees,along with the cahsier in the service area. I have been up there numerous times for little things f service manager is nasty and so are his employees,along with the cahsier in the service area. I have been up there numerous times for little things for my fusiion,I did not buy the there,the car is a 2008 Fusion.I never had been given such an attitude in my life! I have seen them however treat women that are "skanky" looking a lot nicer than me.I am not ugly or anything but I don't dress like I just got home from the club.I now go to Dean Sellers Ford,much nicer and great customer service.Please stop giving these people the business. More