Royal Oak Ford - Service Center

I purchased a 2009 Ford Focus at Royal Oak Ford, 27550 N. Woodward, Royal Oak, MI 48067. I have followed all the guidelines for maintenance per my warranty. When I took it in for an oil change April 17, l Woodward, Royal Oak, MI 48067. I have followed all the guidelines for maintenance per my warranty. When I took it in for an oil change April 17, l was informed that there might be a problem with my front suspension. The complete workup to find out what was wrong was $105. I was advised I probably would need sway links and possibly ball joints. The sway links were said to cost up to $230 and the ball joints might cost approximately $500. The mechanic told me he thought I was still under warranty (I later checked and found I was only under warranty for the engine and transmission, so he was wrong). All of this seemed very unlikely as I only have about 9,000 miles on the car. I took the car to a certified mechanic for a second opinion. The mechanic told me there is absolutely no problem with my car. He went on to add that he would never take it to the people who changed my oil (done at Royal Oak Ford) because they were so messy. There was oil all around the engine compartment, and even oily hand prints on the oil filter. On top of that, my tires were over-inflated by at least 9 lbs each, thus causing excessive wear on the tires and a much harder ride. I am a single woman, and I purchased this car expecting the dealership where I bought it to give me the best service. This blatant abuse of my trust has made me furious! I will be telling everyone I know to avoid this dealership. I filed a complaint with the Better Business Bureau and the Highway Safety Commission. More

I have a 2012 Focus with 12,000 miles on. I only had the car 6 months when the cooling fan went out. When they took it out they damaged my air conditioning line. It took them a week to fix it. Ford has a re car 6 months when the cooling fan went out. When they took it out they damaged my air conditioning line. It took them a week to fix it. Ford has a redesigned trans in the 2012 model. They are having problems with this new design and my car has been in three times to have a new update to the software. You have to argue with them to get anything done. They tell you that Ford knows about the problem and there's nothing they can do. Meanwhile I'm paying a lot of money for a car that doesn't run right. I left the dealership a couple of bad reviews and was told not to return in the future. Wouldn't recommend the 2012 Focus or the dealership to anyone. More

Of all the dealers in the area, these guys are the best! Extremely impressive customer service skills, punctual in service time, very knowledgable about their products. We will always go to this dealer Extremely impressive customer service skills, punctual in service time, very knowledgable about their products. We will always go to this dealer from now on! We will also recommend this dealer to everyone on our Facebook, twitter and website We have been to several dealerships in the local area and none are able to assist. Royal Oak Ford Did! More

DO NOT GO TO ROYAL OAK FORD!! Go somewhere else, this DO NOT GO TO ROYAL OAK FORD!! Go somewhere else, this place is a rip-off. Purchased a used 2010 Ford Fusion there, came with a 3,000 mile 60 day wa DO NOT GO TO ROYAL OAK FORD!! Go somewhere else, this place is a rip-off. Purchased a used 2010 Ford Fusion there, came with a 3,000 mile 60 day warranty (said so on the sticker). Used car sales tried to say it did not have a warranty when it came time to sign paperwork. So it was confirmed there was a warranty on the vehicle. I also purchased an extended warranty. Just a month later, the vehicle started shutting down and wouldn't go when pressing foot on accelerator. Service claims they can't find the problem and the vehicle has been in service 4 times already for same problem; only have had this vehicle since mid June 2011. The problem still exist today. Crazy director of service (Mark Denali) says if you put a new throttle body on vehicle it will cost over $700.00 and at my expense because 3,000 mile warranty won't cover it. But doesn't know if the extended warranty will cover throttle body and tells me that warranty company wouldn't pay for it without a diagnosis from them anyway. He hung up on me but not before he got the "F@*!" word out first. They are dishonest there. If you are buying a car that you plan on driving and not being killed in, go somewhere else!! The life you save may be your own! More

The customer service in the service area is awful. The service manager is nasty and so are his employees,along with the cahsier in the service area. I have been up there numerous times for little things f service manager is nasty and so are his employees,along with the cahsier in the service area. I have been up there numerous times for little things for my fusiion,I did not buy the there,the car is a 2008 Fusion.I never had been given such an attitude in my life! I have seen them however treat women that are "skanky" looking a lot nicer than me.I am not ugly or anything but I don't dress like I just got home from the club.I now go to Dean Sellers Ford,much nicer and great customer service.Please stop giving these people the business. More