Royal Oak Ford - Service Center

Worst Service Experience Ever! Service Department was very disappointing today. This is the second time I have had a scheduled "one hour" oil change appointment that lasted two hour Service Department was very disappointing today. This is the second time I have had a scheduled "one hour" oil change appointment that lasted two hours! If it is going to take two hours please TELL ME so I can go home rather than wait in your customer lounge that was filled with exhaust fumes, construction noise and a TV that is so freaking loud I can still hear it over my headphones with my itunes turned up full blast. No one bothered to apologize for the wait. No one warned me it was going to take longer than the scheduled time. When I got in my car it reeked of oil and no one had bothered to place protective paper on my seat or floor. Oh and since the service area is under construction I stopped where the sign says to stop... no one came out to greet me so I got out of the car to go in for help and another customer started yelling at me for parking where the sign clearly said I was supposed to stop. Admittedly he had to squeeze around me because they had a great big truck blocking the path. I know construction is a challenge but please have a plan! This was the most unpleasant service appointment I ever had . I will NOT be going back. this in addition to the built in faulty transmission on the Focus (had to have the clutch replaced and it's only a year old) ... I will never buy another Ford ... More

Overall experience was great. Vehicle went to shop a couple of days after I took delivery. Defective catalytic converter. Service department was very friendly and took care of the problem. Provided me w couple of days after I took delivery. Defective catalytic converter. Service department was very friendly and took care of the problem. Provided me with a rental/ More

Sales experience was excellent. I hate buying a new car because of the usual car dealership attitude and rudeness. I was able to get answers to most of my questions via e-mail and when I was ready to come because of the usual car dealership attitude and rudeness. I was able to get answers to most of my questions via e-mail and when I was ready to come in to the dealership, the internet sales staff was very polite, low pressure, and effecient. Please note that my phone is not fully synced at my request because I am changing phones this coming week. Evilaso was thorough with explaning the services avaialble at Royal Oak Ford and guiding my through the purchase experience. It is not at all related to the sales process that the car started to run rough within a week of purchase and I am now trying to arrange a service appointment with my work schedule. More

Our sales representative was super professional and will help us any time we have additional questions. Fusion is a great car. Good job Ford Motor company help us any time we have additional questions. Fusion is a great car. Good job Ford Motor company More

The support from Royal Oak Ford was amazing! that service was very good and their product was very nice. So I am happy with that service. was very good and their product was very nice. So I am happy with that service. More

I was entirely due to the knowledge, expertise and amazing customer service through Royal Oak Ford that my husband and I were willing to try another Ford product. We had a mediocre experience at best amazing customer service through Royal Oak Ford that my husband and I were willing to try another Ford product. We had a mediocre experience at best with out previous Ford dealer and Royal Oak Ford really stepped up to the plate to turn our experience around and create a very positive impression. They are to be commended in their handling of this particular customer who is VERY satisfied! More

I was out on Saturday morning pricing various Ford dealerships for inventory when I came to Royal Oak Ford and before I knew it, I was out that afternoon with my new 2011 Ford Fusion. I picked up my w dealerships for inventory when I came to Royal Oak Ford and before I knew it, I was out that afternoon with my new 2011 Ford Fusion. I picked up my wife from work later that afternoon and she thought I was just test driving the car. She was amazed that for the second time, Royal Oak is the reason we continue to purchase Ford vehicles because of their determination to give excellent customer service. More

I purchased a 2009 Ford Focus at Royal Oak Ford, 27550 N. Woodward, Royal Oak, MI 48067. I have followed all the guidelines for maintenance per my warranty. When I took it in for an oil change April 17, l Woodward, Royal Oak, MI 48067. I have followed all the guidelines for maintenance per my warranty. When I took it in for an oil change April 17, l was informed that there might be a problem with my front suspension. The complete workup to find out what was wrong was $105. I was advised I probably would need sway links and possibly ball joints. The sway links were said to cost up to $230 and the ball joints might cost approximately $500. The mechanic told me he thought I was still under warranty (I later checked and found I was only under warranty for the engine and transmission, so he was wrong). All of this seemed very unlikely as I only have about 9,000 miles on the car. I took the car to a certified mechanic for a second opinion. The mechanic told me there is absolutely no problem with my car. He went on to add that he would never take it to the people who changed my oil (done at Royal Oak Ford) because they were so messy. There was oil all around the engine compartment, and even oily hand prints on the oil filter. On top of that, my tires were over-inflated by at least 9 lbs each, thus causing excessive wear on the tires and a much harder ride. I am a single woman, and I purchased this car expecting the dealership where I bought it to give me the best service. This blatant abuse of my trust has made me furious! I will be telling everyone I know to avoid this dealership. I filed a complaint with the Better Business Bureau and the Highway Safety Commission. More

I have a 2012 Focus with 12,000 miles on. I only had the car 6 months when the cooling fan went out. When they took it out they damaged my air conditioning line. It took them a week to fix it. Ford has a re car 6 months when the cooling fan went out. When they took it out they damaged my air conditioning line. It took them a week to fix it. Ford has a redesigned trans in the 2012 model. They are having problems with this new design and my car has been in three times to have a new update to the software. You have to argue with them to get anything done. They tell you that Ford knows about the problem and there's nothing they can do. Meanwhile I'm paying a lot of money for a car that doesn't run right. I left the dealership a couple of bad reviews and was told not to return in the future. Wouldn't recommend the 2012 Focus or the dealership to anyone. More