Royal Oak Ford - Service Center

Dear Sir(s)Just wanted to say thank you you for Dear Sir(s) Just wanted to say thank you you for absolutely excellent assistance bu your service tech Jim Dotson. All I can say is wow! My expectatio Dear Sir(s) Just wanted to say thank you you for absolutely excellent assistance bu your service tech Jim Dotson. All I can say is wow! My expectations were far exceeded and Jim was way more than accommodating. Thank you Jim for making my visit absolutely great 👍 More

I am very pleased with Larry Moore genuine customer service, he went the extra mile to make certain my vehicle would be affordable. Satisfied customer!! service, he went the extra mile to make certain my vehicle would be affordable. Satisfied customer!! More

Terrible experience. I have Ford tire warranty. My car was towed here. Took 3 days of me calling to get the tire fixed. When I did get it back, there was a rod hanging down under the car scrapping on that was towed here. Took 3 days of me calling to get the tire fixed. When I did get it back, there was a rod hanging down under the car scrapping on that tire. I felt the staff was so busy they didn’t have time to bother with me. Should of skipped Ford tire plan and gone to Belle Tire, at least I wouldn’t of been without a vehicle for 3 days. More

One day service it took fast thank you everyone was awesome donald Fleming was awesome.Would get my service again even though I live in woodhaven near Gornos awesome donald Fleming was awesome.Would get my service again even though I live in woodhaven near Gornos More

Shawn was the best part guy I have ever met I was looking for license plate screws for my transit connect. Tried all of the ones sold by major autoshops and secratary of state and none of them w I was looking for license plate screws for my transit connect. Tried all of the ones sold by major autoshops and secratary of state and none of them worked. When I called different dealers, they all told me it's standard screws. The vehicle is manufactured in spain and uses a different screw, the bottom screws are wider and made for rectangular plates used in Europe. I called Royal Oak Ford and Shawn knew exactly what I was talking about. He went out to his prep guys and grabbed a set of screws and even asked if I need more. Best of all, he did not charge me for them.. More

Terrible Service I am just getting around to writing this review from my service on 6.27.18. I was and still am having synch issues. I made an appointment for 6.26.18 I am just getting around to writing this review from my service on 6.27.18. I was and still am having synch issues. I made an appointment for 6.26.18. This appointment was made 2 to 3 weeks before the service date (earliest I could get). I drop my car off when they open on 6/26 and walk home. They did not get to my vehicle and actually called cob requesting I leave it overnight. I say ok if the provide a replacement vehicle and they decline. I cannot be without a vehicle overnight so I walk back and p/u my vehicle. I discuss with them my expectation as I had an appointment they would get to my vehicle first thing in the morning. Next morning I am there at opening. I elect to stay and not leave the vehicle hoping this will provide some urgency. It does not. As a retired Ford engineer I am dismayed with this dealership. It is after 10 AM and they still here not brought my vehicle in the garage for service. At this point sometime around 10.30 am I make a call and get the Ford email for the VP of Ford Parts and Service. I send him an email on my experience and the fact I am still waiting for service to this VP. He must have read and responded quickly to my email. Approximately 30 mins later my vehicle is brought in. I am certain he contacted them regarding otherwise I would still have been sitting there. They open at 7 am. The time out noted on my receipt is 11.21 AM. Over 4 hours after I arrived. Synch worked for maybe 5 days after this then the same issues started. I wanted a new module under warranty but they said I did not need and just downloaded latest software. I have not gone back and will not. For people in the Woodward corridor I recommend Suburban Ford in Ferndale. Also am very happy with the Quick Lane at the Lincoln dealer on Maple in Troy. RO Ford was convenient for me but since I had to contact a VP to get my service done I will never deal with them. Also I paid over $100 for the software download that does not work. More

outer tie rod ends Just called to get a estimate on outer tie rod ends which are basically the same on all cars and trucks, and was told that I must bring the vehicle i Just called to get a estimate on outer tie rod ends which are basically the same on all cars and trucks, and was told that I must bring the vehicle in for them to look at it. I have called four different places and all of the gave me an estimate right over the phone, so I believe that this is just a sales technique to get me in the shop, and once I'm there let me have it with every little nit picking thing that is wrong with the van in hopes selling extra services not really needed. More

Dont answer the surveys honestly The sales department is great, of course because they want you to spend money on a new car, that is where it ends. Had my first service appointment The sales department is great, of course because they want you to spend money on a new car, that is where it ends. Had my first service appointment months ago, it was a HORRENDOUS experience. It started when I could never getting a response from a service adviser to schedule an appointment. When I got there, I was told I would have to make a second appointment because they didn't have time to fix the molding issue (even though I told them when I booked the appointment), more so when I stopped in 2 days after buying the car about the molding they said, we'll just take care of it at your first service appointment. They will then ask you to fill out a survey, now don't be honest in your survey or they will refuse to service your car. I reluctantly called today to schedule another oil change and guve then a second chance and was told "after reading your review, we don't have any appointments for you". Don't ask for your customers opinion if you refuse to act upon them. More