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23 Reviews of Royal Nissan - Service Center
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September 16, 2022
I had my 2021 Nissan Titan serviced today. The techs are amazing and De’Aun Blair at the Maintenance Dept.service desk was awesome. She has great customer service skills and she kept me inform The techs are amazing and De’Aun Blair at the Maintenance Dept.service desk was awesome. She has great customer service skills and she kept me informed of my vehicles status while being serviced. She also recommended what items needed to be serviced during my visit. I give the Maintenance Dept, the service desk staff and the salesmen,especially( Alan Landry and Britney Wiemar) 5 stars. This Dealership excels at customer service and quality vehicles. More
by Trav2will
Employees Worked With
De’Aun Blair
August 25, 2022
We visited Royal Nissan and Liz Plaisance took great care of us during our service repairs on my daughters' 2015 Nissan Sentra....Carpet and mats were replaced and we will return for an oil change as well. of us during our service repairs on my daughters' 2015 Nissan Sentra....Carpet and mats were replaced and we will return for an oil change as well. Liz is an exceptional service provider and she is very detail and customer-focused. Liz continue to provide the great customer service... We are extremely happy and satisfied.. Taylor J. Odom More
by Dr. Samuel Odom
Employees Worked With
Plaisance, Liz
March 31, 2022
I took my 2004 Nissan Xterra in today (03/31/22) to have a recall repair done. Ms. Liz Plaisance, Service Advisor did an outstanding job scheduling my initial appointment; ensuring parts needed were ordered a recall repair done. Ms. Liz Plaisance, Service Advisor did an outstanding job scheduling my initial appointment; ensuring parts needed were ordered and available! I couldn't have asked for more. Very pleased with Ms. Liz professionalism and services provided!!! More
by 1964corley
Employees Worked With
Liz Plaisance
January 19, 2022
Cumbersome phone answering system - doubtless driven by a shortage of staff available to pick up the phone & talk. DId receive a call back in ~40 minutes. shortage of staff available to pick up the phone & talk. DId receive a call back in ~40 minutes. More
by Ticked57
Employees Worked With
Unknown
November 20, 2021
I went in for a recall on the hood latch in my Altima and got the free oil / filter change for the inconvenience which is nice. They were quick to get my car to the back and they were all as nice as can be. got the free oil / filter change for the inconvenience which is nice. They were quick to get my car to the back and they were all as nice as can be. An hour and 15 minutes later they get back to me after an "inspection" saying my brake pads were measured at 3MM for each pad which is usually a good time to change them out. They wanted me to pay $400 + fees and taxes to replace all brake pads and spin the rotors. So I go home knowing that I changed my brake pads myself about 5 months ago for about $80-90 and I measured them carefully at 8MM for each pad. So they straight up lied to me about the measurement or they just didn't even inspect my car to begin with. I'm 21 years old but I do look younger so I guess they thought I was gullible enough to waste $450+ for a "critical concern" brake job. Cracks me up hahaa. BE CAREFUL young ones and learn your cars I beg you. note: I hate dogging on businesses like this... but when it comes to MY bank account, absolutely not. More
by dannyphantom
Employees Worked With
Trey Roussel (service advisor), Kevin Ferguson (tech)
