Royal Moore Toyota - Service Center

Lots of room for improvement in management Bought FJ Cruiser 2013, in June 2014. Sales person was Leah and she was great. I give her 5 stars. The Manager on duty (I don't remember his name) was Bought FJ Cruiser 2013, in June 2014. Sales person was Leah and she was great. I give her 5 stars. The Manager on duty (I don't remember his name) was great too. I recently made 2 calls and left voice messages and never heard back. I drove and stopped by on October 2nd to make first oil change appointment. I explained to the manager that day (the other manager, different than the one who was on duty in June) and he didn't seem to care much. Walked me to the Parts/Service Dept. People there were great. They explained to me they had had issues with the telephone system. I appreciated their explanation. Then I walked back thru the dealership and saw the manager spit (hopefully in a bucket)... that was GROSS! I was used to Ron Tonkin dealership for 10 years and loved it there. I live in Hillsboro and wanted to give the local dealership, Royal Moore Toyota, my business. I very much regret it today. Sincerely, Nathalie Mary More

2000 Sienna LE timing belt service Royal Moore Toyota service has been impeccable to date & they have made every attempt to make sure that I walked away a satisfied customer. I heartily Royal Moore Toyota service has been impeccable to date & they have made every attempt to make sure that I walked away a satisfied customer. I heartily recommend Royal Moore Toyota service department. More

Trust and Quality is Job One! I used to think that anybody who took their car to a Dealer for service and repairs was wasting their money and they were probably being overcharge. I used to think that anybody who took their car to a Dealer for service and repairs was wasting their money and they were probably being overcharge. That was until I met the service team at Royal Moore Toyota. I have been very impressed with their commitment to their customers and I would definately recommend them to anyone. I am trurely impressed.. More

Service Org. always Professional, Fair, Fast and Friendly My wife and I have been taking our Toyotas to Royal Moore for a good number of years now. The staff, (in particular, Scott Howard) has always show th My wife and I have been taking our Toyotas to Royal Moore for a good number of years now. The staff, (in particular, Scott Howard) has always show the highest levels of customer ethos and professionalism. Their shop work has excellent with faster than usual turn around times. Highly recommended! More

Service excellence! My husband and I are avid toyota purchasers. What always brings us to stay with Toyota is This dealership! We continue to have a fantastic experience My husband and I are avid toyota purchasers. What always brings us to stay with Toyota is This dealership! We continue to have a fantastic experience every time, especially in the service department! They really do care for our vehicles and so friendly. I would recommend this dealership to anyone! More

Great service experience My experience at Royal Moore Toyota in Hillsboro has always been a positive one. Ease of scheduling appointments for service at their website, regular My experience at Royal Moore Toyota in Hillsboro has always been a positive one. Ease of scheduling appointments for service at their website, regular service specials and vehicle rental while your car is getting serviced are some of the perks that I value. More

The last Toyota dealer i'll ever go to! I used to go to "another" Toyota dealer for my service since I had a service contract, but was so happy when I discovered Royal Moore. They're always I used to go to "another" Toyota dealer for my service since I had a service contract, but was so happy when I discovered Royal Moore. They're always friendly and helpful and not too pushy! I'll never go anywhere else if I can help it! More

Came in to get our Tundra serviced. Had a coupon card that said no appointments required until 1pm on Saturdays. Arrived at 12:20. Right when I walked in I hear one of the service guys say, "here we go a that said no appointments required until 1pm on Saturdays. Arrived at 12:20. Right when I walked in I hear one of the service guys say, "here we go again". Then the 2nd guy states, "Hey guys...we are not taking anymore cars today". I ask why not and that the card clearly states until 1pm on Saturdays and that also the card states, "No gimmicks, no hype, just a simple offer to encourage you to visit our service and parts departments". He just says sorry...no more cars today. So me and my wife, who followed me there in another car so that we could just drop the truck off, had to turn around and go home. So in short I was not encouraged to visit Royal Moore's service department ever again nor will I ever buy a car from them (we have bought 3 in the last 5 years from another dealership). Also a few of the good reviews that you see here from others are not legit. They were posted by salesmen posing as customers...I know this for a fact. Royal Moore is one of those old school dealerships who still practice shady and unscrupulous tactics. I thought that maybe their service department would be different since it's not being overseen by sales people...I was so wrong. Avoid Royal Moore at all costs. More