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948 Reviews of Royal Moore Toyota - Service Center
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May 18, 2020
Hidden Gem I have dealt with quite a few dealerships in my car ownership lifetime. The thing I can't stand the most is when someone tries to upsell me something I have dealt with quite a few dealerships in my car ownership lifetime. The thing I can't stand the most is when someone tries to upsell me something I don't need. I understand the need to make money, but my father was a service writer for twenty years so I know the tactics. I recently had issues with another local dealership and was referred by a friend from the hospital we work at to check out Royal Moore. It has been a night and day experience. I was actually able to speak with a service writer right away and ask some questions that helped me schedule my service. They helped me out with a free rental and 100 miles of gas, which I wasn't able to burn up in a day. Everybody was friendly, helpful, and even joking in good spirits. When my service and diagnostic were done, there was no bs sales pitch and they really helped me out on the price. I read all the reviews before going here and saw a couple negatives, but as an unbiased, hardworking, single father and front line healthcare worker, this place is a solid option for care on your Toyota. I even lost my house keys in the rental and Amy and Veronica helped get them back to me. Thank you to Scott and George for taking care of my truck needs and keeping my family safe on the road. I am very appreciative and grateful for all the great work you folks are doing out there. Keep it up! More
by JAG
Employees Worked With
Other Employees :
Veronica, the Cowboys fan, Scott Howard, Amy Burn
March 13, 2020
Lisa help me twice where no one else could. Lisa, helped me get my navigation system working and was able to have a copy of my registration mailed to me when no one else could. Lisa, helped me get my navigation system working and was able to have a copy of my registration mailed to me when no one else could. More
by ralph42mcc
Employees Worked With
Lisa Smith
February 21, 2020
Employees were friendly and courteous. An estimate was provided to install custom fit seat covers that I purchased from Precision Fit. As soon as it was recognized that the covers did not fit they discuss provided to install custom fit seat covers that I purchased from Precision Fit. As soon as it was recognized that the covers did not fit they discussed the issue with me so I could determine if I wanted them to proceed. They assisted me in taking pictures so I can file a claim with Precision Fit. I had them remove the portions of the seat covers that my husband & I had installed. They were helpful & discussed options with me. More
by Dstewscap
Employees Worked With
(Service tech, don’t recall his name), Ray Valero
February 17, 2020
Rick Murray and his team Carmen, Lisa, Mohamed & Farahat, and all Toyota services staff have always made my car service so easy.. Lots of expered staffs, kind and friendly, Thank you guys for the good jobs. and all Toyota services staff have always made my car service so easy.. Lots of expered staffs, kind and friendly, Thank you guys for the good jobs. Keep it up. More
by ibrai727
Employees Worked With
Other Employees :
Carmen Arteaga, Mohamed, Farahat , Rick Murray, Lisa Smith, Travis VanDyke, Scott Howard, Ray Valero
February 11, 2020
This was yet another great experience at Royal Moore Toyota. This morning, I had a 2009 Scion XD That had a slow start... and It just had a alternator installed a few weeks ago. I drove in before the Toyota. This morning, I had a 2009 Scion XD That had a slow start... and It just had a alternator installed a few weeks ago. I drove in before the shop opened and with no appointment. I was greeted immediately. The battery was sick-we got a new one installed in about an hour. I was back on the road. Thanks Lisa! More
by 4motherhen
Employees Worked With
Lisa Smith, Ray Valero
January 22, 2020
These guys are good, fair and quick. Really have never had a problem with them, and one major issue with Toyota itself was handled well. Went in for major service and everything came out as expected, no had a problem with them, and one major issue with Toyota itself was handled well. Went in for major service and everything came out as expected, no surprises. Thank you More
by Bulat the Kat
January 17, 2020
Ray Valero was great. Was clear on what the problems could be and in providing the estimate for the repair. Professional and good customer service. could be and in providing the estimate for the repair. Professional and good customer service. More
by Neil
Employees Worked With
Ray Valero
January 16, 2020
Ray and Royal Moore Toyota were responsive and accommodating to my schedule while getting the needed work done quickly. And scheduling lyft rides for me made it convenient to get back and forth fr accommodating to my schedule while getting the needed work done quickly. And scheduling lyft rides for me made it convenient to get back and forth from work while service was getting done. More
by Tacomaowner
Employees Worked With
Ray Valero
January 05, 2020
Appreciate not being pestered about buying a car. Bob was very helpful and I was able to test drive a Toyota Corolla SE. Great group of people. Now own my 4th Corolla. very helpful and I was able to test drive a Toyota Corolla SE. Great group of people. Now own my 4th Corolla. More
by Gail
Employees Worked With
Nate Taylor, Nick Lee, Bob Porter
